The upgrade methods are similar to the methods for installing a new product. You run the installation program from a graphical user interface (GUI) or from a command line. This section provides an overview of the upgrade process and the procedures for performing platform upgrades with the GUI and command-line options.

Best practices

  • While upgrading to Platform 8.0.00 from any of the earlier supported versions, BMC recommends that you first upgrade to the latest released version of the major version and then upgrade to 8.0.00. For example, if your current platform environment is 7.8.00, upgrade to 7.8.02 (latest released version) and then upgrade to 8.0.00.
  • Before upgrading any of the platform components, BMC recommends that you stop services for all platform components and not just the one that you want to upgrade. After the upgrade, you can restart the services. For more information, see Starting and stopping product components and services.

Supported upgrade paths

Current versionCurrent authentication systemUpgrade toSupported Remedy Single Sign-On versionsNotes (Limited availability)Remedy Single Sign-On 9.1.03 (external only)

8.0, 8.0.01

  • NEW IN 8.0.01 18.08 (External only)
  • NEW IN 8.0.0118.05 (External only)
  • NEW IN 8.0.0118.02 (External only)
  • 9.1.04 (External only)
  • 9.1.03
  • 9.1.02

  • You can upgrade to Platform 8.0 from any of the earlier supported versions as described in the Current version column.
  • When you upgrade to 8.0 from versions that used BMC Atrium Single Sign-On, Atrium Single Sign-On is replaced by Remedy Single Sign-On.
  • If you are using external Remedy SSO, you can use any of the supported Remedy SSO versions for Platform.
  • However, if you upgrade to embedded Remedy SSO, the Remedy SSO version is


If your current Platform version is 7.9.00 with Atrium SSO, BMC recommends that you first upgrade to 7.9.01 with RSSO and then upgrade to 8.0. Single Sign-On 9.1.02 Single Sign-On 9.1.02 Single Sign-On 9.1.02
7.9.01Remedy Single Sign-On 9.1.02


Remedy Single Sign-On

7.9.00Atrium Single Sign-On




Atrium Single Sign-On




Atrium Single Sign-On

7.6.03Access Manager




If your current Platform version is 7.6.03, upgrade to 7.9.01 first and then upgrade to 8.x.

Before upgrading 

Before upgrading, carefully review the instructions about preparing for upgrades for your upgrade path:

Related topics

Troubleshooting the installation

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