Upgrading
The upgrade methods are similar to the methods for installing a new product. You run the installation program from a graphical user interface (GUI) or from a command line. This section provides an overview of the upgrade process and the procedures for performing platform upgrades with the GUI and command-line options.
Best practices
- While upgrading to Platform 8.0.00 from any of the earlier supported versions, BMC recommends that you first upgrade to the latest released version of the major version and then upgrade to 8.0.00. For example, if your current platform environment is 7.8.00, upgrade to 7.8.02 (latest released version) and then upgrade to 8.0.00.
- Before upgrading any of the platform components, BMC recommends that you stop services for all platform components and not just the one that you want to upgrade. After the upgrade, you can restart the services. For more information, see Starting and stopping product components and services.
Supported upgrade paths
| Current version | Current authentication system | Upgrade to | Supported Remedy Single Sign-On versions | Notes |
|---|---|---|---|---|
| 7.9.01.004 (Limited availability) | Remedy Single Sign-On 9.1.03 (external only) | 8.0, 8.0.01 |
|
Note If your current Platform version is 7.9.00 with Atrium SSO, BMC recommends that you first upgrade to 7.9.01 with RSSO and then upgrade to 8.0. |
| 7.9.01.003 | Remedy Single Sign-On 9.1.02 | |||
| 7.9.01.002 | Remedy Single Sign-On 9.1.02 | |||
| 7.9.01.001 | Remedy Single Sign-On 9.1.02 | |||
| 7.9.01 | Remedy Single Sign-On 9.1.02 | |||
7.9.00 | Remedy Single Sign-On | |||
| 7.9.00 | Atrium Single Sign-On | |||
7.8.02 7.8.01 7.8.00 | Atrium Single Sign-On | |||
7.7.02 7.7.01 7.7.00 | Atrium Single Sign-On | |||
| 7.6.03 | Access Manager | 7.9.01 | 9.1.02 | Warning If your current Platform version is 7.6.03, upgrade to 7.9.01 first and then upgrade to 8.x. |
Before upgrading
Before upgrading, carefully review the instructions about preparing for upgrades for your upgrade path:
- Preparing for upgrades from 7.9.x with RSSO to 8.0 with RSSO
- Preparing for upgrades from 7.7.x, 7.8.x, and 7.9.00 with ASSO to 8.0 with RSSO
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