Troubleshooting

Read the Release notes and notices for this release. Your problem might be a listed in the Known and corrected issues for this release.

If you still cannot solve the problem, log into the Customer Portal on the BMC website. http://www.bmc.com/support

This section provides information to help resolve problems with  Platform. It also describes the log files created by  Platform. The Related Knowledge Articles section includes links to Knowledge Articles from BMC Customer Support that may be of interest when troubleshooting issues with  Platform.

Related Knowledge Articles

The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting  issues:

  • "Failed to obtain high availability node's lock" leads to unstable system (Knowledge Article ID: KA000082784)
  •  Peer on Multi-Homed Server Fails To Connect to Grid (Knowledge Article ID: KA000089530)
  • Peer fails to start after exhausted disk space (Knowledge Article ID: KA000095977)

  •  "Unable to read Archive from file" when starting peer (Knowledge Article ID: KA000078960)
  • How do I increase memory for  peers? (Knowledge Article ID: KA000027881) You can also refer to Configure memory settings.

You might also be interested in the list of top Knowledge Articles for BMC Atrium Orchestrator located on BMC Communities.

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