Operations Actions Management modules
Operations Actions Management modules are predefine workflows that interact with multiple vendor implementations of system type, versus a system from a specific vendor. To achieve this level of autonomy from vendor-specific terminology and data structure, Operations Actions Management modules leverage a common data model, also known as a concept.
In addition to providing a critical layer of vendor independence, the concept provides the following benefits:
- Provides a means to persist the schema of a data structure
- Allows the persisted data structure to be accessible by workflows of different modules
- When assigned to a context item, it creates a container in which values can be assigned to the elements of the concept
- When assigned to a context item, it provides the means to individually access the elements of the data structure
Organization of Operations Actions Management modules
Operations Actions Management modules are grouped into the following functional modules, which are based on the IT Infrastructure Library (ITIL) and the types of systems to which they interface:
- Change Management
- Configuration Management
- Credentials Store Management
- DNS Integration
- Event Management
- Incident Management
- IP Address Management
- Problem Management
- Storage Management
- Task Management
- Virtual Server Management
- Workorder Management
Integration using Operations Actions Management modules
By using the out-of-the-box Operations Actions for Remedy IT Service Management (ITSM) Configuration, Incident, Change, Task, and Problem management modules, your solution developers can rapidly develop and deploy a solution by simply configuring the modules to work with the deployed Remedy ITSM system. Rapid development is achieved through the use of configuration mappings. These modules are configured to work with out-of-the-box Remedy ITSM, but by using configuration mapping, you can add or map new data fields to work with third-party service desk systems.
The operations action modules use the native API calls provided by the external system and builds transaction-based.
By using the Operations Actions Management modules to develop an integration solution, you reduce the upgrade task to replacing the Operations Actions Management modules.