Integration with Remedy ITSM applications

The following integration examples demonstrate where and how you can use out-of-the-box  Operations Actions modules, along with adapters and the web services, to fulfill the requirements of an integrated solution.

The following applications are built into the Remedy IT Service Management (ITSM) subsystem and are supported out of the box:

• BMC Asset Management
• BMC Change Management
• BMC Incident Management
• BMC Problem Management
• Task Management System

The application adapter for Remedy Action Request System (AR System) is the integration mechanism used in each application, and each application uses the following data items:

• Configuration items for BMC Asset Management
• Changes for BMC Change Management
• Incidents for BMC Incident Management
• Problems for BMC Problem Management
• Tasks for Task Management System

The example Remedy IT Service Management integrations use the following applications:

• BMC Change Management
• Task Management System

Related topics

• Remedy ITSM Change Management example integration scenario
• Implementing the Remedy ITSM example integration scenario