Installing an authentication service

You can use one of the following Remedy Single Sign-On (Remedy SSO or RSSO) authentication service options with 

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Platform installations:

  • Embedded Remedy SSO: This option is available for selection when you install the repository, CDP, and HA-CDP. In this scenario, Remedy SSO is installed with the

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    upgrade (you do not install it separately).
  • External Remedy SSO: Install a supported version of Remedy SSO on a separate server before installing

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    Platform components. See 8-0-00-enhancements for supported Remedy SSO information.

Note

Remedy Single Sign-On versions 9.1.01.001 and 9.1.02.001 only support 

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 high availability with an embedded database. Stand-alone Remedy SSO versions 9.1.01.001 and 9.1.02.001 installations do not support HA with embedded DB.

If you are installing an external Remedy SSO authentication service, install it first (prior to installing

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Platform components).

Embedded Remedy SSO

If you install the embedded Remedy SSO during the

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Platform installation, a realm named BAOLocal is automatically created during the installation of the repository, CDP, and HA-CDP if it is installed.

External Remedy SSO

Complete the steps in this section to use an external Remedy SSO.

Note

Install an external Remedy SSO only if you are not installing the embedded Remedy SSO with the

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Platform installation.

Install Remedy SSO

To install Remedy Single Sign-On, use the instructions in Installing Remedy Single Sign-On. See 8-0-00-enhancements for the supported Remedy SSO version.

During the external Remedy SSO installation, you are prompted to choose a database type. To use Remedy SSO with

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Platform, choose embedded database or Oracle database.

Create the default user, role, and realm

Note

Perform these steps only if you are using an external Remedy SSO. If you are installing the embedded Remedy SSO with the

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Platform upgrade, these steps are completed during the upgrade.

After installing Remedy SSO, you must complete the following tasks before installing 

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Platform components:

  1. Create a realm named BAOLocal (see Working-with-realms).
  2. Create a user called aoadmin (see Creating-and-managing-local-users-and-roles-in-Remedy-Single-Sign-On). Use the default password (see Installing-the-repository for the default password, which is listed after the installation instructions).
    aoadmin is login name and is case sensitive.
  3. Create a role called AoAdmin (see Creating-and-managing-local-users-and-roles-in-Remedy-Single-Sign-On).
    Role name is case sensitive.
  4.  Assign the aoadmin user to the AoAdmin role  (see Creating-and-managing-local-users-and-roles-in-Remedy-Single-Sign-On).

 

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