Changing to an external Remedy Single Sign-On instance after upgrade

If you are using the embedded version of Remedy Single Sign-On (Remedy SSO) authentication and you want to switch to an external Remedy SSO instance, all components that point to embedded Remedy SSO must be reconfigured to point to the external Remedy SSO instance.

The following components must be reconfigured:

• Repository
• CDP
• OCP (if installed)
• HA-CDP (if installed)
• AP (if installed)

In these instructions AO_HOME represents the component installation directory.

To configure components for an external Remedy SSO, complete the following steps for each component.

1. Stop the component service (see Starting and stopping product components and services).
2. Navigate to the AO_HOME/config directory.

3. Edit the authentication.xml file.
   The file will look similar to the following example:

   <?xml version="1.0" encoding="ISO-8859-1"?>
   <authentication>
     <config>
        <service-type>RSSO_EMBEDDED</service-type>
        <url>https://BAOhost.bmc.com:8443</url>
        <tenant>BAOLocal</tenant>
     </config>
   </authentication>

4. Change the authentication service-type and url settings to those for the external Remedy SSO as follows:

   <?xml version="1.0" encoding="ISO-8859-1"?>
   <authentication>
     <config>
        <service-type>RSSO_EXTERNAL</service-type>
        <url>https://RSSOhost.bmc.com:8443</url>
        <tenant>BAOLocal</tenant>
     </config>
   </authentication>

5. Navigate to the AO_HOME/tomcat/conf directory.
6. Edit the context.xml file.

7. Locate the following lines and, if they exist, comment them out, and save your changes.
   Note that the port numbers and IP address values will be different in your file.

   <Parameter name="com.bmc.ao.ha.cdp.port" override="true" value="9999"/>
    <Parameter name="com.bmc.ao.ha.cdp.ip" override="true" value="111.222.333.444"/>
    <Parameter name="com.bmc.ao.ha.repo.port" override="true" value="9999"/>
    <Parameter name="com.bmc.ao.ha.repo.ip" override="true" value="111.222.333.444"/>
    <Parameter name="com.bmc.ao.USE_HA_FAIL_SAFE_MODE" override="true" value="false"/>
    <Parameter name="com.bmc.ao.USE_HA" override="true" value="true"/>

8. Restart the component service.