Viewing installation log files

The installation programs create log files that contain information about the events that occurred during the installation and the status of the installation process.

When you run the installation program with the GUI, you can click View Log at the end of the installation. If you closed the GUI before you viewed the log, you can use the following procedure to locate the file. You can also use the BMC Atrium Orchestrator Maintenance Tool to view log files.

To view installation log files

  1. Go to the location where the installation log files are located. Typically, the installation log files are located in the following default locations. 
    • Red Hat Linux: /tmp
    • Oracle Solaris: /var/tmp
    • Microsoft Windows: C:\DOCUME~1_userName_\LOCALS~1\Temp
  2. Open the log file that corresponds to the installation type, as shown in the following table. 

    Installation type

    Installation log file name

    BMC Remedy Single Sign-on

    remedysso_install_log
    Includes installation information for BMC Remedy Single Sign-On

    Platform and all components included in the installation

    BAO_install_log.txt
    Includes installation information for the repository, CDP, and all optional components, such as secondary peers

    BMC Atrium Orchestrator Development Studio

    BAO_studio_install_log.txt
    Includes the installation information for BMC Atrium Orchestrator Development Studio

    BMC Atrium Orchestrator content

    BAO_content_install_log.txt
    Includes all installed content: adapters, modules, and run books
    When you use the content installation program to install a predefined workflow for a BMC solution, the log files are created in contentInstallationDirectory\import-logs

  3. Scroll to the end of the file to locate the BMC Atrium Orchestrator install succeeded success message.