Verifying the repository installation

To verify the repository installation, you can open the catalina log and review the file to determine whether it contains errors. The catalina file records information when the server starts and while it runs. If no errors are displayed in the file, then the repository was installed successfully.

To verify the repository installation

  1. Start the repository server.
    See Starting and stopping product components and services for information about starting the repository.
    See Installing the repository for default login credentials for the repository and for Remedy Single Sign-On.
  2. In a text editor, open the catalina.yyyy-mm-dd.log file.
    You can find this file in the AO_HOME/tomcat/logs directory, where AO_HOME represents the repository installation directory.
  3. Review the log file for errors.
    • If the repository was not successfully installed, an error message is displayed.
    • If the repository was installed successfully, the catalina.yyyy-mm-dd.log file does not contain any messages.

If the repository did not install successfully or if you need assistance in locating the catalina.yyyy-mm-dd.log file, contact BMC Software Customer Support.

Where to go from here

Perform either of the following tasks:

Related topic

Verifying a peer or embedded RSSO installation

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Comments

  1. Nigel Belanger

    It would be great to see instructions here for verifying the baorepo page along with a link to the default credentials.  Also, if the embedded RSSO install is selected - a link and authentication information would be helpful.

    Oct 18, 2016 09:39
    1. Dorothy Poole

       Hi Nigel.

      I've added a link to the topic on Installing the repository, which includes information on default login credentials for the repository and RSSO. I've also added links to instructions on starting and stopping product components, including the repository and RSSO, and to instructions on verifying peer or embedded RSSO installations. I hope that this helps.

      Oct 18, 2016 09:47