Upgrading an LAP from 7.7.x, 7.8.x, and 7.9.00 with ASSO to 7.9.01 with RSSO

Before you begin

• You must have upgraded the primary configuration distribution peer (CDP).
• If you are using an external Remedy Single Sign-On instance, it must be installed and running.
• The repository and the primary CDP must be running.
• You must have shut down the LAP service (see Starting-and-stopping-product-components-and-services).
• You must have downloaded the installation files from the BMC EPD website.
• You must have completed the LAP-worksheet-for-upgrades-from-7-7-x-7-8-x-and-7-9-00-with-ASSO-to-7-9-01-with-RSSO.
• You must be logged on as an administrator and have administrator rights on the computer where you will upgrade the LAP.
• If you are installing on a Windows computer, ensure that Data Execution Prevention (DEP) is configured to recognize the installation program executable (see Configuring-DEP-on-Windows-computers-before-upgrades).
• Ensure that you have made copies of server.xml and broker-config.xml files and stored them in a safe location (see Backing-up-server-xml-and-broker-config-xml-files).
• If you are upgrading on a Linux computer, run the rngd service to ensure that the system has adequate entropy (Run-the-rngd-service-on-Linux-computers-before-upgrades).
• You must have exited all other programs.