Upgrading an LAP from 7.7.x, 7.8.x, and 7.9.00 with ASSO to 7.9.01 with RSSO

Before you begin

• You must have upgraded the primary configuration distribution peer (CDP).
• If you are using an external Remedy Single Sign-On instance, it must be installed and running.
• The repository and the primary CDP must be running.
• You must have shut down the LAP service (see Starting and stopping product components and services).
• You must have downloaded the installation files from the BMC EPD website.
• You must have completed the LAP worksheet for upgrades from 7.7.x, 7.8.x, and 7.9.00 with ASSO to 7.9.01 with RSSO.
• You must be logged on as an administrator and have administrator rights on the computer where you will upgrade the LAP.
• If you are installing on a Windows computer, ensure that Data Execution Prevention (DEP) is configured to recognize the installation program executable (see Configuring DEP on Windows computers before upgrades).
• Ensure that you have made copies of server.xml and broker-config.xml files and stored them in a safe location (see Backing up server.xml and broker-config.xml files).
• If you are upgrading on a Linux computer, run the rngd service to ensure that the system has adequate entropy (Run the rngd service on Linux computers before upgrades).
• You must have exited all other programs.