Downloading the installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. 

When to download a service pack or patch

For a fresh installation or an upgrade, check the release notes to determine the latest update and then download the following:

• The latest release or service pack (if available). 
  For service packs, the installer will install or upgrade the full product. For example, when you install version 7.8.01, it installs version 7.8.00 along with enhancements that were made in 7.8.01 (Service Pack 1).

• Any patches that are available for the release or service pack
  Patches are not full installers and must be applied over the latest full installation (release or a service pack). You must then apply the latest patch available, which would contain the most recent fixes as well as the fixes from the previous patch, Patch 1.
• Any hotfixes that are available for known issues

If you sign up for  Proactive Notification, you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Installation files

The following table provides links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

Where to go from here

Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.

• To view installation instructions, see Performing the installation.
• To view upgrade instructions, see Performing the upgrade.