Unsupported content


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Organizational target areas for interviews

Task or interviewee


Time required

Target date

Run NOC event types and occurrences report

Run BMC Remedy ITSM incident types and occurrences report

Conduct one-hour interviews with:

  • Innovative (special projects) lead

  • NOC lead

  • UNIX support lead

  • Wintel support lead

  • Virtualization support lead

  • Database support lead

  • Application/Middleware support lead

  • Service Desk lead

  • Disaster Recovery lead

  • Network support lead

Was this page helpful? Yes No Submitting... Thank you