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(archive) BMC Atrium Orchestrator Platform 7.7 ... Getting started Key concepts

Business value

BMC Atrium Orchestrator addresses the following business goals:

  • Thousands of pre-built run books based on ITIL good practices
  • Graphical Development Studio for assembling workflows
  • Integration Mapping Wizard to simplify configuration of application interfaces
  • Operator Control Panel for control and monitoring of workflow execution
  • Scalable grid architecture with load balancing and high-availability

Tackle a simple task today and handle the most complex process and application integration needs over time. The system handles the highest workflow volume of routine tasks and process enforcement to reliably meet the dynamic day-in and day-out demands of the largest enterprises and Service Providers.

  • Deliver consistent task and workflow results
  • Integrate easily with BMC and 3rd-party IT service management applications
  • Upgrade or change IT management applications without redesigning workflows
  • Improve quality of service

How BMC provides value

BMC provides a one-stop solution that is single suite of products that supports all your ITIL service support needs — from architecture to integration and implementation to support.

Provided capabilities

Value path

  • IT asset management natively integrated with a full suite of service support applications

Service Asset Lifecycle
  • Service desk consolidation that unifies all service desks onto a single, integrated platform
  • Reduced calls to the service desk by fully automating service requests and integrating with the BMC Remedy Service Desk workflow engine
  • Best practice Incident Management processes to manage the entire incident resolution process in order to restore service as quickly as possible
  • Best practice Problem Management processes to remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment

Service Desk Optimization
  • Tightly integrated Knowledge Base that provides ready access to common solutions, known errors, and workarounds to expedite incident resolution
  • Self-service for searching FAQs, known solutions, and workarounds to common issues that encourages user self-sufficiency and reduces call volumes
  • A service catalog that enables you to view the details and relationships of IT and business services and add new services to your service model

Service Catalog and Request Management
  • Streamlined change and release process and approvals

Comprehensive Change and Release Management

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Last modified by Deepa Bhat on Mar 12, 2013
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