Troubleshooting

This section provides information to help resolve problems with BMC Atrium Orchestrator. It also describes the log files created by BMC Atrium Orchestrator.

Time synchronization

Many problems are resolved with proper time synchronization. Verify that the date and time values for the peers housing BMC Atrium Orchestrator components are synchronized within a tolerance of five seconds. BMC Software recommends a network time protocol (NTP) server to manage synchronization.

Communication ports

You can avoid many problems by ensuring there is not a port conflict in your environment. Verify the port requirements before continuing troubleshooting activities.

This section includes the following topics:

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