Configuring BMC SDA Fulfillment Cases module
This topic describes the configuration setting for the BMC SDA Fulfillment Cases module, which is a part of the BMC Service Desk Automation run book.
Important
Install and configure the BMC SDA Fulfillment Cases module only if you want to run the out-of-the-box use cases such as unlock account, extend mailbox size, and onboard a new employee included in the BMC Service Desk Automation run book. If you are automating use cases that match your requirement, you do not need to install this module.
To view the module configuration
- Using BMC Atrium Orchestrator Development Studio Project Navigator, open the BMC SDA Fulfillment Cases module, and double-click configuration.
- You can add or update the configuration to match your requirements.
Consult the following table to view the configuration details.
| Configuration item | Configuration elements | Description |
|---|---|---|
| Integrations | ||
| Active Directory | ConnectionDetails | Contains the integrations settings for the Microsoft Active Directory server |
| DefaultAdapterName | Specifies the name of the adapter Default value: WindowsCommandAdapter | |
| Exchange | Adapter | Specifies the name of the adapter Default value: MicrosoftExchangeActorAdapter |
| ServiceType | Unlock Account | Contains the configurations for the Unlock Account fulfillment use case |
| Default_WorkInfo_Failure_Details_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was a problem unlocking the requested account. | |
| Default_WorkInfo_Complete_Details_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: Requested account unlocked successfully. | |
| UnlockCommand | Specifies the command to be sent to the adapter Value: | |
| Onboarding | Contains the configurations for the Onboarding a new employee fulfillment use case | |
| Database | Specifies the database to which the user is added Default value: DEFAULT | |
| Distribution | Specifies the name of the distribution group to which the new user is added Default value: DEFAULT | |
| EmailDomain | Specifies the domain on which you create a new user account Default value: default.com | |
| Mailbox Size | Specifies the size of the mailbox to be created for the new user Default value: 1000MB | |
| Default_Password | Specifies the password for the new user account Default value: P@ssw0rd | |
| Default_WorkInfo_Complete_Details_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: Requested user onboard successfully. | |
| Default_WorkInfo_Failure_Details_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was a problem completing the onboarding process for requested user. | |
| Extend Mailbox Size | Contains the configurations for the Extend Mailbox Size fulfillment use case | |
| MaxAllowedMailboxSizeinMB | Specifies the maximum mailbox size that can be extended for a user Default value: 500 MB | |
QuotaType | Specifies the target quota to be extended for the requested mailbox Default value: ProhibitSendReceiveQuota | |
| Default_WorkInfo_Failure_Details_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was a problem extending the mailbox size. | |
| Default_WorkInfo_Complete_Details_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: Mailbox Size extended successfully. | |
| WorkInfo_Failure_Details_Text_GetMailbox | Default value: Failed to get the existing mailbox size. | |
| WorkInfo_Failure_Details_Text _ExtensionNotAllowed | Default value: Mailbox already at maximum size allowed, contact your manager for further size extension. | |
| Default_WorkInfo_Partial_Extension _Complete_Details_Text | Default value: Requested extension was beyond the maximum size allowed. Mailbox size extended to the maximum value. | |
| Offboard Employee | Contains the configurations for the Offboard Employee use case | |
| Default_WorkInfo_Completion_Text | Specifies the text to be added to the work info when the workflow is executed successfully Default value: The requested user is offboarded successfully | |
| Default_WorkInfo_Failure_Text | Specifies the text to be added to the work info when the workflow fails Default value: There was an error processing the request | |
| Disable_AD_Account_Failure_Text | Specifies the text to be added Default value: Failed to disable account on AD server | |
| Disable_AD_Command | Specifies the command to disable the Active Directory account Default value: | |
| Disable_AD_Server_Success_WorkInfo_Text | Specifies the text to be added to the work info when the AD user is disabled successfully Default value: AD account disabled successfully. | |
| Disable_Mailbox_Failure_Workinfo | Specifies the text to be added to the work info when the mailbox is not disabled successfully Default value: The requested mailbox account couldn't disabled. | |
| Disable_Mailbox_Success_Workinfo_Text | Specifies the text to be added to the work info when the user mailbox is disabled successfully Default value: Mailbox disabled successfully. | |
| Mail_Not_Found_Workinfo_Text | Specifies the text to be added to the work info when the mailbox is not found Default value: No mailbox with specified user name could be found. | |
Where to go from here
After you have configured the BMC SDA Fulfillment Cases module successfully, you can now run the out-of-the-box example use cases with the module. For more information, see Using the BMC Service Desk Automation run book.
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