Configuring BMC SDA Fulfillment Cases module

This topic describes the configuration setting for the BMC SDA Fulfillment Cases module, which is a part of the BMC Service Desk Automation run book. 

Important

Install and configure the BMC SDA Fulfillment Cases module only if you want to run the out-of-the-box use cases such as unlock account, extend mailbox size, and onboard a new employee included in the BMC Service Desk Automation run book. If you are automating use cases that match your requirement, you do not need to install this module.

To view the module configuration

  1. Using BMC Atrium Orchestrator Development Studio Project Navigator, open the BMC SDA Fulfillment Cases module, and double-click configuration.
  2. You can add or update the configuration to match your requirements. 

Consult the following table to view the configuration details.

Configuration itemConfiguration elementsDescription
Integrations
Active DirectoryConnectionDetailsContains the integrations settings for the Microsoft Active Directory server
 DefaultAdapterName

Specifies the name of the adapter

Default value: WindowsCommandAdapter

ExchangeAdapter

Specifies the name of the adapter

Default value: MicrosoftExchangeActorAdapter

ServiceTypeUnlock AccountContains the configurations for the Unlock Account fulfillment use case
 Default_WorkInfo_Failure_Details_Text

Specifies the text to be added to the work info when the workflow fails

Default value: There was a problem unlocking the requested account.

 Default_WorkInfo_Complete_Details_Text

Specifies the text to be added to the work info when the workflow is executed successfully

Default value: Requested account unlocked successfully.

 UnlockCommand

Specifies the command to be sent to the adapter

Value:

<unlock-account>
 <command>net user</command>
 <options>
 <option>
 <key>/Active:</key>
 <value>yes</value>
 </option>
 </options>
</unlock-account>
 OnboardingContains the configurations for the Onboarding a new employee fulfillment use case
 Database

Specifies the database to which the user is added

Default value: DEFAULT

 Distribution

Specifies the name of the distribution group to which the new user is added

Default value: DEFAULT

 EmailDomain

Specifies the domain on which you create a new user account

Default value: default.com

 Mailbox Size

Specifies the size of the mailbox to be created for the new user

Default value: 1000MB 

 Default_Password

Specifies the password for the new user account

Default value: P@ssw0rd

 Default_WorkInfo_Complete_Details_Text

Specifies the text to be added to the work info when the workflow is executed successfully

Default value: Requested user onboard successfully.

 Default_WorkInfo_Failure_Details_Text

Specifies the text to be added to the work info when the workflow fails

Default value: There was a problem completing the onboarding process for requested user.

 Extend Mailbox SizeContains the configurations for the Extend Mailbox Size fulfillment use case
 MaxAllowedMailboxSizeinMB

Specifies the maximum mailbox size that can be extended for a user

Default value: 500 MB

 

QuotaType

Specifies the target quota to be extended for the requested mailbox

Default value: ProhibitSendReceiveQuota

 Default_WorkInfo_Failure_Details_Text

Specifies the text to be added to the work info when the workflow fails

Default value: There was a problem extending the mailbox size.

 Default_WorkInfo_Complete_Details_Text

Specifies the text to be added to the work info when the workflow is executed successfully

Default value: Mailbox Size extended successfully.

 WorkInfo_Failure_Details_Text_GetMailbox

Default value: Failed to get the existing mailbox size.

 WorkInfo_Failure_Details_Text
_ExtensionNotAllowed
Default value: Mailbox already at maximum size allowed, contact your manager for further size extension.
 Default_WorkInfo_Partial_Extension
_Complete_Details_Text
Default value: Requested extension was beyond the maximum size allowed.
Mailbox size extended to the maximum value. 
 Offboard EmployeeContains the configurations for the Offboard Employee use case
 Default_WorkInfo_Completion_Text

Specifies the text to be added to the work info when the workflow is executed successfully

Default value: The requested user is offboarded successfully

 Default_WorkInfo_Failure_Text

Specifies the text to be added to the work info when the workflow fails

Default value: There was an error processing the request

 Disable_AD_Account_Failure_Text

Specifies the text to be added

Default value: Failed to disable account on AD server

 Disable_AD_Command

Specifies the command to disable the Active Directory account

Default value:

<disable-account>
  <command>net user</command>
  <options>
    <option>
      <key>/Active:</key>
      <value>no</value>
    </option>
  </options>
</disable-account>
 Disable_AD_Server_Success_WorkInfo_Text

Specifies the text to be added to the work info when the AD user is disabled successfully

Default value: AD account disabled successfully.

 Disable_Mailbox_Failure_Workinfo

Specifies the text to be added to the work info when the mailbox is not disabled successfully

Default value: The requested mailbox account couldn't disabled.

 Disable_Mailbox_Success_Workinfo_Text

Specifies the text to be added to the work info when the user mailbox is disabled successfully

Default value: Mailbox disabled successfully.

 Mail_Not_Found_Workinfo_Text

Specifies the text to be added to the work info when the mailbox is not found

 Default value: No mailbox with specified user name could be found.

Where to go from here

After you have configured the BMC SDA Fulfillment Cases module successfully, you can now run the out-of-the-box example use cases with the module. For more information, see Using the BMC Service Desk Automation run book.

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