Configuring BMC Remedy ITSM and SRM for the Service Desk Automation run book

After you install the BMC Service Desk Automation run book, you can now configure the BMC Remedy ITSM and BMC Service Request Management applications to use the run book. When you install BMC Service Desk Automation run book, the artifacts installed with the run book such as the application templates, operational categories, and filters can be used for configuring the BMC Remedy ITSM and BMC Service Request Management applications.

To configure BMC Remedy ITSM and BMC SRM complete the following steps.

ActionProductReference
Create an orchestration user with the required permissionsBMC Remedy ITSMCreating an orchestration user account in BMC Remedy IT Service Management Suite
Create a business service and a navigational category for the service offeringBMC Service Request ManagementCreating a service and a navigational category for the service
Create a Service Request Definition for the service offering

BMC Service Request Management

Walkthrough: Creating a service request definition
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