Configuring adapters for the Service Desk Automation Run Book

This topic describes the adapters required for the Service Desk Automation Run Book and their configurations. 

Note

Based on the use case that you want to automate, you may require to configure one or more adapters apart from the BMC Remedy AR System actor and monitor adapter. For example, if you want to use the JMS alert mechanism to invoke the service request fulfillment use case, you would require the JMS actor and monitor adapters. If you want to run the Extend mailbox size use case, you may want to enable the Microsoft Exchange adapter.

The following table describes the adapters required for the out-of-the-box use cases with the run book.

Use caseAdapterReference
Unlock AccountBMC Remedy AR System actorConfiguring the BMC Remedy AR System actor adapter
 BMC Remedy AR System monitor

Configuring the BMC Remedy AR System monitor adapter 

The following BMC Communities video (3:46) shows how to
configure BMC Remedy AR System actor and monitor adapter.
 

 https://www.youtube.com/watch?v=YhF4TMc0vtg&feature=youtu.be

 Windows Command adapterConfiguring the Windows Command adapter
Extend Mailbox SizeBMC Remedy AR System actorConfiguring the BMC Remedy AR System actor adapter 
 BMC Remedy AR System monitorConfiguring the BMC Remedy AR System monitor adapter 
 Microsoft Exchange adapterConfiguring the Microsoft Exchange adapter
Onboard employeeBMC Remedy AR System actorConfiguring the BMC Remedy AR System actor adapter 
 BMC Remedy AR System monitorConfiguring the BMC Remedy AR System monitor adapter 
 Microsoft Exchange adapterConfiguring the Microsoft Exchange adapter

Where to go from here

For configuring the BMC Service Desk Automation module, see Configuring the BMC Service Desk Automation module. To run any of the out-of-the-box use cases, you must configure the BMC SDA Fulfillment Cases module.

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