Troubleshooting the BMC TrueSight Operations Management adapter
This topic provides information for troubleshooting issues specific to the BMC TrueSight Operations Management adapter.
Event with WARNING severity received by the BMC Atrium Orchestrator Monitor Adapter for BMC ProactiveNet Performanance Management but slot severity in event is not received.
Explanation: WARNING is the default severity value in the BMC ProactiveNet Performance Management application.
User response: To resolve this issue, you must add a configuration parameter to the gateway.imcomm file as follows:
- Access the computer on which BMC ProactiveNet Performance Management is installed and navigate to the installHome\pw\server\etc directory.
- Open the gateway.imcomm file and then add
- Restart the BMC ProactiveNet Performanance Management service.
Unable to monitor events from the admin or any other cell.
User response: Perform the following steps:
- (optional) Remove the following line from the mcell.conf file located in $ MCELL_HOME \pw\server\etc\<cellName>:
- Recompile the cell.
- Restart the cell.