Module for the CA Service Desk adapter

Each operation supported by the BMC Atrium Orchestrator Application Adapter for CA Service Desk has a corresponding process in the adapter module.

Top-level processes

Top-level processes perform high-level functions and call specialized processes in the subdirectories of the 12.1 version directory. The top-level processes in the Project Explorer window execute the following version-specific CA Service Desk processes:

• Create Items
• Find Items
• Update Items

SetupValidation directory

The processes in the SetupValidation directory contain sample values for request elements. You can change these sample values to reflect the values in your environment. A process is specified to test each supported method of executing operations in the CA Service Desk application.

Utilities directory

The Utilities directory contains helper and constructor processes. The functional processes require complex XML inputs. You can generate these complex XML inputs by using the constructor processes in the Utilities directory.

Version directory

The v12.1 directory contains processes specific to CA Service Desk version 12.1. A process is available for each supported operation. Processes are grouped in the following subdirectories, which are based on operation type:

• Change Management
• Incident Management