Installing BMC Service Desk Automation run book
The BMC Atrium Orchestrator content installation program automates the installation of the adapters, modules, BMC Remedy Action Request System artifacts (filters and operational categories), and BMC Remedy IT Service Management templates required for the BMC Service Desk Automation run book.
This topic describes how to install the BMC Service Desk Automation run book.
Before you begin
Before installing the run book, you must perform the following tasks:
After installing the CDP, ensure that you provide administrator permissions to the CDP.
- Install BMC Remedy AR System and BMC Remedy ITSM suite of products as required for the run book.
- (Optional) If integrating with BMC MyIT, install BMC MyIT.
- Create a user account in BMC Remedy ITSM to be used for installing the run book.
To install BMC Service Desk Automation run book by using the GUI
The BMC Atrium Orchestrator content installer now also allows you to add, configure, and enable adapters and modules for the BMC Service Desk Automation run book directly from the installer. It also prompts you to specify the BMC Remedy ITSM server configuration parameters and BMC Remedy ITSM template fields.
| Step | Screen |
---|---|---|
1. | Navigate to the folder where you have downloaded the installation files and start the installation program.
| |
2. | On the Welcome to BMC Atrium Orchestrator panel, review the information and click Next. | |
3. | On the license agreement panel, select I agree to the terms of the license agreement; then click Next. | |
4. | On the Directory Selection panel, accept the default location, | |
5. | On the Repository Communications Settings panel, enter the repository settings, and click Next:
| |
6. | On the Installation Type panel, select BSM Solutions and click Next. | |
7. | On the Solution feature selection panel, select BMC Service Desk Automation and click Next. | |
8. | On the Adapter feature selection panel, select the Configure Adapters check box to configure the adapters required for the solution and click Next. Adapters required for the BMC Service Desk Automation run book are preselected and cannot be cleared. You can choose to skip the adapter configuration from the installer and manually configure adapters on your grid after the content is installed. | |
9. | On the Module feature selection panel, select the Configure modules check box to configure and activate modules on the grid automatically. Modules required for the solution are preselected and cannot be cleared. Click Next. | |
10. | On the Solution configuration - ITSM details panel, enter your BMC Remedy ITSM environment details.
| |
11. | Click the CDP tab to enter your grid settings.
| |
12. | Click the Third Party tab and select the check box against the adapter name to specify the adapter configuration details. Active Directory:
Microsoft Exchange:
| |
13. | On the ITSM Template Data Settings panel, select the appropriate data in the fields where you want to customize the BMC Remedy ITSM templates, and then click Next.
| |
14. | On the Installation preview panel, review the features to be installed, and then click Install.
| |
15. | When the installation finishes, click Done. The BMC Service Desk Automation run book is installed successfully and you can view the install log at the location displayed on the installer. |
To install the BMC Service Desk Automation run book by using the command-line options
In a silent installation, you run the installation program from a command line. You can run a silent installation on Red Hat or SUSE Linux, Oracle Solaris, and Windows to install the BMC Service Desk Automation run book. To execute a silent installation, you specify an options file to feed the installation settings to the program. The options file is a text file that defines all the required installation properties.
To run the silent installation:
- On a computer that has network access to the repository, navigate to the directory that contains the installation program.
From the command line, execute the command in the following format to install the BMC Service Desk Automation run book.
windows_bao_content_installer_20_16_03\Content\Disk1\setup.cmd -i silent -DOPTIONS_FILE="fullPathToOptionsFile/optionsFile"ExampleC:\Users\Administrator\Desktop\20.16.03\windows_bao_content_installer_20.16.03_00\Content\Disk1>setup.cmd -i silent -DOPTIONS_FILE=C:\optionSDA.optionsThe following figure shows a sample options file for installing and configuring the BMC Service Desk Automation run book:
-P installLocation=C:\Program Files\BMC Software\silentwinSDA
-J CONFIGURE_ADAPTERS=true
-J CONFIGURE_MODULES=true
-J REMEDY_PORT_NUMBER=0
-J REMEDY_USER_NAME=Allen
-J REMEDY_HOSTNAME=clm-pun-123456.bmc.com
-J REMEDY_PASSWORD=DES\:facfe8dfd0743920d8d901de05557886
-J AO_CDP_HOST=clm-pun-123456.bmc.com
-J AO_CDP_PORT=0
-J AO_CDP_PROTOCOL=https
-J AO_CDP_USER_NAME=Allen
-J AO_CDP_PASSWORD=DES\:facfe8dfd0743920d8d901de05557886
-J Active Directory=true
-J AD_HOST=clm-pun-123456.bmc.com
-J AD_USER=Allen
-J AD_PASSWORD=DES\:facfe8dfd0743920d8d901de05557886
-J Microsoft Exchange=true
-J EXCHANGE_TARGET=clm-pun-123456.bmc.com
-J EXCHANGE_USER=Allen
-J EXCHANGE_PASSWORD=DES\:facfe8dfd0743920d8d901de05557886
-J EXCHANGE_VERSION=v2016
-J EXCHANGE_MAILBOX_DB=QADB
-J EXCHANGE_MAIL_DOMAIN=bmc.com
-J EXCHANGE_CONSOLEFILE=C:\Program Files\Microsoft\Exchange Server\V15\Bin\exshell.psc1The following table describes the silent installation properties for the options file.
Property name
Description
-P installLocation
Specifies the directory location where the installer files are located
-J CONFIGURE_ADAPTERS
-J CONFIGURE_MODULES
Specifies whether to configure the adapters and modules for the solution Valid values: true, false
-J REMEDY_PORT_NUMBER=0
-J REMEDY_USER_NAME=Allen
-J REMEDY_HOSTNAME=clm-pun-123456.bmc.com
-J REMEDY_PASSWORD=
DES\:facfe8dfd0743920d8d901de05557886Specifies the BMC Remedy AR system integration details
-J AO_CDP_HOST=clm-pun-123456.bmc.com -J AO_CDP_PORT=0 -J AO_CDP_PROTOCOL=https -J AO_CDP_USER_NAME=Allen -J AO_CDP_PASSWORD=
DES\:facfe8dfd0743920d8d901de05557886Specifies the configuration distribution details for the grid on which the solution will be installed.
Required only if -J CONFIGURE_ADAPTERS is set to true.
-J Active Directory=true
-J AD_HOST=clm-pun-123456.bmc.com
-J AD_USER=Allen
-J AD_PASSWORD=
DES\:facfe8dfd0743920d8d901de05557886Specifies the configuration details for Microsoft Active Directory. To configure the Microsoft Active Directory adapter, specify -J Active Directory=true and then provide additional details.
-J Microsoft Exchange=true
-J EXCHANGE_TARGET=clm-pun-123456.bmc.com
-J EXCHANGE_USER=Allen
-J EXCHANGE_PASSWORD=
DES\:facfe8dfd0743920d8d901de05557886
-J EXCHANGE_VERSION=v2016
-J EXCHANGE_MAILBOX_DB=QADB
-J EXCHANGE_MAIL_DOMAIN=bmc.com
-J EXCHANGE_CONSOLEFILE=
C:\Program Files\Microsoft\Exchange Server\V15\Bin\exshell.psc1Specifies the configuration details for the Microsoft Exchange server. To configure the Microsoft Exchangey adapter, specify -J Microsoft Exchange=true and then provide additional details.
To verify the installation
To verify if the BMC Service Desk Automation run book is installed and configured successfully, go to the Grid Manager to verify the installation.
Log on to the Grid Manager.
On the grid, under the Status tab, the list of adapters installed, configured and enabled are displayed.The following figure shows the adapters enabled on the grid.
Click the Manage tab, and click the Modules tab to view the list of modules activated for the run book.
The following figure shows the modules configured and activated on the grid.
For a detailed list of the adapters and modules configured through the installer, see BMC-Atrium-Orchestrator-artifacts-and-configuration-reference-by-using-the-installer.
Where to go from here
- If not configured during the installation, configure adapters and modules required for the run book. For more information, see Configuring-BMC-Atrium-Orchestrator-for-the-BMC-Service-Desk-Automation-run-book.
- If you encounter any issues while installing the run book, see Troubleshooting-BMC-Service-Desk-Automation-run-book.
- To view the artifacts installed in your BMC Remedy ITSM environment by the BMC Atrium Orchestrator Content Installer, see Artifacts-reference-for-BMC-Service-Desk-Automation-run-book.
- After you install the solution, you can now start configuring your environment. For more information, see Configuration-roadmap-for-BMC-Service-Desk-Automation-run-book.