Delete Items process for the BMC Remedy AR System adapter

The Delete Items process removes a record from a specified schema in BMC Remedy Action Request (AR) System.

The following table describes the input elements for the <items> XML for the Delete Items process.

Input elements for the Delete Items process

Input	Description	Required
`<adapter name>`	Specifies the name of the adapter to be used for the process, as configured in Grid Manager Default value: ARSadapter	No
`<items>`	Specifies the XML document containing the elements required to delete a record from a BMC Remedy AR System schema Note Specify values for each field required by BMC Remedy AR System to delete a complete record.	Yes
`<version>`	Specifies the version of the BMC Remedy AR System application Valid values: v7.0 v7.5 v7.6 v8.0 v8.1 v9.0 v9.1	Yes
`<item type>`	Indicates the type of record to be deleted Note `<item type>` is not currently being used by the Delete Items process.	No
`<connection parameters>`	Contains the metadata required by the adapter to connect to the target Note `<connection parameters>` is not currently being used by the Delete Items process.	No

The following figure shows the sample <items> XML for the Delete Items process:

<items> XML for the Delete Items process

<items>
  <item>
    <schema>AR System schema from which entry will be removed</schema> 
    <entry-id>AR System entry ID for the record to be removed</entry-id>
  </item>
</items>

The following figure shows the output elements for the sample Delete Items process when <batch process items> is set to false:

XML sample of the output elements for the Delete Items process when <batch process items> is false

<delete-action-result> 
  <entries> 
    <metadata> 
      <entry-count>1</entry-count> 
    </metadata> 
  </entries> 
</delete-action-result>

The following figure illustrates the XML sample of the output elements for the Delete Items process when <batch process items> is set to true.

XML sample of the output elements for the Delete Items process when <batch process items> is true

 <delete-action-result>
  <entries>
    <entry>
      <entry-id>000000000000085</entry-id>
      <entry-count>1</entry-count>
    </entry>
    <entry>
      <entry-id>000000000000086</entry-id>
      <entry-count>1</entry-count>
    </entry>
  </entries>
</delete-action-result>

The following figure shows a sample <items> XML for the Delete Items process using the WorkOrderInterface_Create (Normal) form:

<items> XML for the Delete Items process using the WorkOrderInterface_Create (Normal) form

<items>
<item>
<schema>WOI:WorkOrderInterface_Create</schema>
<entry-id>000000000000102</entry-id>
</item>
</items>

The following figure illustrates the output elements for the Delete Items process using the WorkOrderInterface_Create (Normal) form:

Output elements for the Delete Items process using the WorkOrderInterface_Create (Normal) form

<set-action-result>
<schema>WOI:WorkOrderInterface_Create</schema>
<entry-id>000000000000102</entry-id>
</set-action-result>

The WorkOrderInterface is a self-join form, and therefore you cannot execute the Delete Items process using this form.

Delete Items process for the BMC Remedy AR System adapter

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