BMC Remedy AR System monitor adapter event
The following table shows the elements of the monitor adapter event.
Adapter event elements for the monitor adapter
Data elements | Description |
|---|---|
| Specifies the alert ID generated by the BMC Remedy Action Request System (BMC Remedy AR System) server |
| Specifies the name of the server that generated the alert |
| Specifies the name of the form for which the alert was generated |
| Specifies the object ID of the event |
| Specifies the source of the event |
| Specifies the timestamp of when the event occurred |
| Specifies the priority assigned to the event |
| Specifies any text associated with the event |
Note
To use the data from the adapter event in the triggered process, a job input parameter named inputevent should be created on the Start Activity of the process. The <data> element from the adapter event will automatically populate this input. For more information, see Creating rules in the BMC Atrium Orchestrator Platform online documentation.
The following figure shows the XML template for the adapter event.
XML template for adapter event
<alert-message alert-id=" 000000000007410">
<server-name>server1</server-name>
<form-name/>
<object-id/>
<source>Sharon</source>
<timestamp> 1126541703</timestamp>
<priority>1</priority>
<text>alert message text</text>
</alert-message>For every alert event, the monitor adapter creates an event message. You can create rules to process event messages and run workflows.
To process event messages captured by the monitor adapter
- Configure the monitor adapter and enable it on the grid.
- Create a workflow in BMC Atrium Orchestrator Development Studio to capture an alert in BMC Remedy AR System. For example, create a workflow to capture specific alerts in BMC Remedy AR System and write the contents of those alerts to a specific text file.
- Create a rule in BMC Atrium Orchestrator Development Studio to process alerts captured by the monitor adapter. This rule filters the alerts to match a specific condition that you set and runs the workflow created in step 2. For example, create a rule to process alerts where the value of the
<alert-message>element is "Remedy monitor event" (//alert-message/text/text(),"Remedy monitor event"). - Export the workflow created in step 2 to the repository and activate it on BMC Atrium Orchestrator Grid Manager.
- After the monitor adapter captures alerts that match the specified condition, the rule triggers the workflow.
For example, either:
- You can execute the adapter request using the BMC Remedy AR System actor adapter to create an alert with the alert message text as "Remedy monitor event".
- The adapter monitoring the BMC Remedy AR System application captures alerts with the alert message text as "Remedy monitor event".
The alert triggers the BMC Remedy AR System monitor adapter to execute the workflow created in step 2 and saves the contents of those alerts matching the required condition to the text file that you specify. Verify that the specified text file contains the contents of all alerts where the value of the<alert-message>element is "Remedy monitor event".
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