Products involved with the NetApp Solutions run book

BMC Atrium Orchestrator Run Book for NetApp Solutions and BMC Atrium Orchestrator Platform

Provides the adapter that monitors VMware events and triggers BMC Atrium Orchestrator discovery synchronization workflows These workflows call the discovery synchronization method using HTTP post. They create latent change records in BMC Remedy ITSM. The BMC Atrium Orchestrator Platform provides the tools for managing the BMC Atrium Orchestrator discovery synchronization workflows as follows:

• Use BMC Atrium Orchestrator Grid Manager to deploy and configure the discovery synchronization run book.
• Use BMC Atrium Orchestrator Development Studio to manage the workflows.

Grid Manager admin

VMware Virtual Center

VMware Virtual Center provisions, monitors, and manages the virtual datacenter through a single interface with VMware vCenter. BMC Atrium Orchestrator Run Book for NetApp Solutions integrates with this product to provide a fully automated virtual management environment.

Virtualization Administrator

NetApp DataFabric Manager

NetApp DataFabric Manager provides a storage management tool for storage administrators. BMC Atrium Orchestrator Run Book for NetApp Solutions integrates with this product to provide a fully automated storage provisioning and management environment.

Storage Administrator

NetApp Rapid Cloning Utility

NetApp Rapid Cloning Utility provides a virtual server cloning utility for virtual server administrators. BMC Atrium Orchestrator Run Book for NetApp Solutions integrates with this product to provide a fully automated virtual server provisioning and management environment.

Configuration Manager

BMC Remedy ITSM

BMC Remedy ITSM reduces complexity and makes customer support, change management, and asset management integrated and efficient. It applies a repeatable process for production changes to improve the stability of business services and required changes and streamlines the processes around IT service desk, asset management, and change management operations. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).

BMC Remedy ITSM includes change requests and approval, risk analysis, planning, orchestration of tasks, verification, and recording of changes to the production environment in the BMC Atrium CMDB. BMC Remedy ITSM Change Management enables you to gain control of the IT environment and automate the entire change lifecycle, thus reducing the business impact of changes.

BMC Remedy ITSM Administrator