Task Management module custom workflows

The Custom folder contains the Create Items, Find Items, and Update Items, which you can use to interface with a target task management system. These workflows are called when the module configuration defines a configuration group with the custom value. This section describes the Task Management module custom workflows, their inputs, and their outputs.

Task Management module Create Items workflow

You can add activities to this workflow to create a task record in the target task management system. This workflow has an input of tasks that uses the task concept to hold the values required to create an entry.

Task Management module Create Items workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
tasks	Specifies an XML document that contains the information required to create tasks in a task management system; uses the task concept structure	Yes

Task Management module Create Items workflow output

Output	Description
tasks	Contains an XML document that provides the data template for concept elements

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Task Management module Find Items workflow

You can add activities to this workflow to find a task. This workflow has an input of task that uses the task concept, which holds the values required to find a task.

Task Management module Find Items workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
key 1	Specifies the name or ID against which you want to search	Yes
value 1	Specifies the value of the key 1 field	Yes

Task Management module Find Items workflow output

Output	Description
tasks	Contains an XML document that provides the data template for concept elements

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Task Management module Update Items workflow

You can add activities to this workflow to update a task. This workflow has an input of task that uses the task concept, which holds the values required to update a task.

Task Management module Update Items workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce, ServiceNow	Yes
tasks	An XML document that contains the information required to update a tasks in a task management system; uses the task concept structure	Yes

Task Management module Update Items workflow output

Output	Description
tasks	Contains an XML document that provides the data template for concept elements

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Task Management module custom workflows

Task Management module Create Items workflow

Task Management module Find Items workflow

Task Management module Update Items workflow

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