Task Management module configuration for BMC Remedyforce

The Task Management module contains configuration information used by each of the workflows. The module provides complete configurations for BMC Remedyforce application. 

The Task Management module supports 20.13.02.015.053 version of BMC Remedyforce application

To view the module configuration

  1. Using BMC Atrium Orchestrator Development Studio Project Navigator, open the Task Management module, and double-click configuration.
  2. Select BMC_Remedyforce to review the configuration settings for each environment.

Note

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 Default Task Management module configuration values for BMC Remedyforce

Configuration item

Description or value

Adapter

RemedyforceAdapter

Collection

<objects>
 <object />
</objects>

Create_Relationships_Mappings

<mappings>
 <task-id>BMCServiceDesk__FKTask__c</task-id>
 <instance-name>BMCServiceDesk__CIInstance__c</instance-name>
 <object-name>BMCServiceDesk__ObjectName__c</object-name>
 <object-record-id>BMCServiceDesk__ObjectRecordID__c</object-record-id>
 <task-instance-link-name>Name</task-instance-link-name>
</mappings>

Create_Task_Mappings

 <mappings>
 <submitter>BMCServiceDesk__FKClient__c</submitter>
 <instance-id>RecordType</instance-id>
 <status>BMCServiceDesk__FKStatus__c</status>
 <category>BMCServiceDesk__FKCategory__c</category>
 <description>BMCServiceDesk__taskDescription__c</description>
 <resolution>BMCServiceDesk__taskResolution__c</resolution>
 <change>BMCServiceDesk__FKChange__c</change>
 <incident>BMCServiceDesk__FKIncident__c</incident>
 <problem>BMCServiceDesk__FKProblem__c</problem>
 <impact>BMCServiceDesk__FKImpact__c</impact>
 <urgency>BMCServiceDesk__FKUrgency__c</urgency>
 <notes>BMCServiceDesk__note__c</notes>
 <priority>BMCServiceDesk__FKPriority__c</priority>
 <actual-start-date>BMCServiceDesk__openDateTime__c</actual-start-date>
 <actual-end-date>BMCServiceDesk__closeDateTime__c</actual-end-date>
 <due-date>BMCServiceDesk__dueDateTime__c</due-date>
 <template>BMCServiceDesk__FKTemplate__c</template>
 <operational-cat-tier1>OIC_Operational_Category_Tier_1__c</operational-cat-tier1>
 <operational-cat-tier2>OIC_Operational_Category_Tier_2__c</operational-cat-tier2>
 <character01>OIC_BL_Job_ID__c</character01>
 <character02>OIC_BL_Job_Name__c</character02>
 <character03>OIC_BL_Job_Description__c</character03>
 <character04>OIC_BL_Job_Type__c</character04>
 <character05>OIC_Schedule_ID__c</character05>
 <character06>OIC_RCP_Console_Path__c</character06>
 <scheduled-start-date>BMCServiceDesk__Scheduled_Start_Date__c</scheduled-start-date>
 <scheduled-end-date>BMCServiceDesk__Scheduled_End_Date__c</scheduled-end-date>
 <release>BMCServiceDesk__FKRelease__c</release>
</mappings>

Create_WorkInfo_Mappings

 <mappings>
 <instance-id>Name</instance-id>
 <task-id>BMCServiceDesk__FKWO__c</task-id>
 <work-info-type>BMCServiceDesk__FKAction__c</work-info-type>
 <work-info-date>BMCServiceDesk__date__c</work-info-date>
 <description>BMCServiceDesk__description__c</description>
 <notes>BMCServiceDesk__note__c</notes>
 <duration>BMCServiceDesk__duration__c</duration>
 <inactive>BMCServiceDesk__inactive__c</inactive>
 <submitter>BMCServiceDesk__FKUser__c</submitter>
 <system>BMCServiceDesk__system__c</system>
</mappings>

Query_Relationship_Mappings

<mappings>
 <name>Name</name>
 <task-id>BMCServiceDesk__FKTask__c</task-id>
 <class-name>BMCServiceDesk__ClassName__c</class-name>
 <instance-name>BMCServiceDesk__CIInstance__c</instance-name>
 <instance-id>BMCServiceDesk__InstanceID__c</instance-id>
 <object-name>BMCServiceDesk__ObjectName__c</object-name>
 <object-record-id>BMCServiceDesk__ObjectRecordID__c</object-record-id>
</mappings>

Query_Task_Mappings

<mappings>
 <task-id type="string">Id</task-id>
 <status type="string">BMCServiceDesk__FKStatus__c</status>
 <category type="string">BMCServiceDesk__Category_ID__c</category>
 <description type="string">BMCServiceDesk__taskDescription__c</description>
 <resolution type="string">BMCServiceDesk__taskResolution__c</resolution>
 <impact type="string">BMCServiceDesk__FKImpact__c</impact>
 <urgency type="string">BMCServiceDesk__FKUrgency__c</urgency>
 <notes type="string">BMCServiceDesk__note__c</notes>
 <priority type="string">BMCServiceDesk__FKPriority__c</priority>
 <actual-start-date type="string">BMCServiceDesk__openDateTime__c</actual-start-date>
 <actual-end-date type="string">BMCServiceDesk__closeDateTime__c</actual-end-date>
 <due-date type="string">BMCServiceDesk__dueDateTime__c</due-date>
 <company type="string">BMCServiceDesk__Client_ID__c</company>
 <customer-company type="string">BMCServiceDesk__Client_Account__c</customer-company>
 <customer-first-name type="string">BMCServiceDesk__Client_First_Name__c</customer-first-name>
 <customer-last-name type="string">BMCServiceDesk__Client_Last_Name__c</customer-last-name>
 <closed-by type="string">BMCServiceDesk__Closed_By__c</closed-by>
 <change type="string">BMCServiceDesk__FKChange__c</change>
 <incident type="string">BMCServiceDesk__FKIncident__c</incident>
 <problem type="string">BMCServiceDesk__FKProblem__c</problem>
 <template type="string">BMCServiceDesk__FKTemplate__c</template>
 <operational-cat-tier1>OIC_Operational_Category_Tier_1__c</operational-cat-tier1>
 <operational-cat-tier2>OIC_Operational_Category_Tier_2__c</operational-cat-tier2>
 <character01>OIC_BL_Job_ID__c</character01>
 <character02>OIC_BL_Job_Name__c</character02>
 <character03>OIC_BL_Job_Description__c</character03>
 <character04>OIC_BL_Job_Type__c</character04>
 <character05>OIC_Schedule_ID__c</character05>
 <character06>OIC_RCP_Console_Path__c</character06>
 <scheduled-start-date>BMCServiceDesk__Scheduled_Start_Date__c</scheduled-start-date>
 <scheduled-end-date>BMCServiceDesk__Scheduled_End_Date__c</scheduled-end-date>
 <release>BMCServiceDesk__FKRelease__c</release>
</mappings>

Query_WorkInfo_Mappings

<mappings>
 <workinfo-instance-id>Name</workinfo-instance-id>
 <task-id>BMCServiceDesk__FKWO__c</task-id>
 <work-info-type>BMCServiceDesk__FKAction__c</work-info-type>
 <work-info-date>BMCServiceDesk__date__c</work-info-date>
 <description>BMCServiceDesk__description__c</description>
 <notes>BMCServiceDesk__note__c</notes>
 <duration>BMCServiceDesk__duration__c</duration>
 <inactive>BMCServiceDesk__inactive__c</inactive>
 <submitter>BMCServiceDesk__FKUser__c</submitter>
 <system>BMCServiceDesk__system__c</system>
</mappings> 

Schema

<schema-mappings>
 <Task type="string" fields="Create_Task_Mappings">BMCServiceDesk__Task__c</Task>
 <Relationship type="string" fields="Create_Relationships_Mappings">BMCServiceDesk__BMC_CommonCILink__c</Relationship>
 <WorkInfo type="string" fields="Create_WorkInfo_Mappings">BMCServiceDesk__TaskHistory__c</WorkInfo>
</schema-mappings> 

System_Type

BMC Remedyforce

Task_Concept_Template

 <Tasks>
 <Task />
</Tasks>

Update_Task_Mappings

 <mappings>
 <task-id>id</task-id>
 <instance-id>RecordType</instance-id>
 <status>BMCServiceDesk__FKStatus__c</status>
 <category>BMCServiceDesk__FKCategory__c</category>
 <description>BMCServiceDesk__taskDescription__c</description>
 <resolution>BMCServiceDesk__taskResolution__c</resolution>
 <change>BMCServiceDesk__FKChange__c</change>
 <incident>BMCServiceDesk__FKIncident__c</incident>
 <problem>BMCServiceDesk__FKProblem__c</problem>
 <impact>BMCServiceDesk__FKImpact__c</impact>
 <urgency>BMCServiceDesk__FKUrgency__c</urgency>
 <notes>BMCServiceDesk__note__c</notes>
 <priority>BMCServiceDesk__FKPriority__c</priority>
 <actual-start-date>BMCServiceDesk__openDateTime__c</actual-start-date>
 <actual-end-date>BMCServiceDesk__closeDateTime__c</actual-end-date>
 <due-date>BMCServiceDesk__dueDateTime__c</due-date>
 <template>BMCServiceDesk__FKTemplate__c</template>
 <operational-cat-tier1>OIC_Operational_Category_Tier_1__c</operational-cat-tier1>
 <operational-cat-tier2>OIC_Operational_Category_Tier_2__c</operational-cat-tier2>
 <character01>OIC_BL_Job_ID__c</character01>
 <character02>OIC_BL_Job_Name__c</character02>
 <character03>OIC_BL_Job_Description__c</character03>
 <character04>OIC_BL_Job_Type__c</character04>
 <character05>OIC_Schedule_ID__c</character05>
 <character06>OIC_RCP_Console_Path__c</character06>
 <scheduled-start-date>BMCServiceDesk__Scheduled_Start_Date__c</scheduled-start-date>
 <scheduled-end-date>BMCServiceDesk__Scheduled_End_Date__c</scheduled-end-date>
 <release>BMCServiceDesk__FKRelease__c</release>
</mappings>

Update_WorkInfo_Mappings

<mappings>
 <instance-id>name</instance-id>
 <task-id>BMCServiceDesk__FKWO__c</task-id>
 <work-info-type>BMCServiceDesk__FKAction__c</work-info-type>
 <work-info-date>BMCServiceDesk__date__c</work-info-date>
 <description>BMCServiceDesk__description__c</description>
 <notes>BMCServiceDesk__note__c</notes>
 <duration>BMCServiceDesk__duration__c</duration>
 <inactive>BMCServiceDesk__inactive__c</inactive>
 <submitter>BMCServiceDesk__FKUser__c</submitter>
 <system>BMCServiceDesk__system__c</system>
</mappings> 

WorkInfo_Type_Mappings

 <workinfo-type-mappings>
 <mapping name="Notes" type="string">Notes</mapping>
 <mapping name="Research Information" type="string">Research Information</mapping>
</workinfo-type-mappings>

 


 

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