Task Management module concept

The task management concept provides a common data model for a task management system. It contains elements that represent the common data elements used to define a task record. In the task management concept, values for a specific task are assigned to the elements provided in the concept.

The task management concept elements map to actual fields in your task management system. Configuration items in the module configuration define the mappings. These configuration items are held in configuration groups specific to your task management system. With this mapping established, workflows can use the change concept element names.

You can adapt workflows to different task management systems. If changes are made to the field names in the task management system, simply change the values in the related configuration items in the module configuration. See Adding mappings to the module configuration for details on adding field name mappings to the module configuration.

Because workflows use the concept's element names, changes are not needed at the workflow level. You can enter the values assigned to a changed context item directly in an XML document, which assigns multiple elements to a single context item. Alternatively, you can create multiple assign statements for the same context item and use BMC Atrium Orchestrator Development Studio to create the XML document.

The Task Management module contains one concept. The following figures display the concept:

 Task Management concept XML
<Task xmlns="AutoPilot-OA-Task_Management">
  <!--Start of Common Elements-->
  <task-id xmlns="" />
  <instance-id xmlns="" />
  <status xmlns="" />
  <summary xmlns="" />
  <notes xmlns="" />
  <priority xmlns="" />
  <form xmlns="" />
  <form-name01 xmlns="" />
  <form-name02 xmlns="" />
  <lookup-keyword xmlns="" />
  <request-type xmlns="" />
  <id01 xmlns="" />
  <id02 xmlns="" />
  <association-type xmlns="" />
  <scheduled-start-date xmlns="" />
  <scheduled-end-date xmlns="" />
  <actual-start-date xmlns="" />
  <actual-end-date xmlns="" />
  <effort-tracking-start-time xmlns="" />
  <effort-tracking-end-time xmlns="" />
  <budget-est-total-time xmlns="" />
  <actual-est-total-time xmlns="" />  
  <auto-cost-calc-unit-type xmlns="" />
  <location-company xmlns="" />  
  <region xmlns="" />  
  <site-group xmlns="" />  
  <site xmlns="" />
  <attachment-name1 xmlns="" />
  <attachment-data1 xmlns="" />
  <attachment-orig-size1 xmlns="" />
  <attachment-name2 xmlns="" />
  <attachment-data2 xmlns="" />
  <attachment-orig-size2 xmlns="" />
  <attachment-name3 xmlns="" />
  <attachment-data3 xmlns="" />
  <attachment-orig-size3 xmlns="" />
  <electronic-field1 xmlns="" />
  <electronic-field2 xmlns="" />
  <electronic-field3 xmlns="" />
  <electronic-text xmlns="" />
  <electronic-decimal xmlns="" />
  <time-out-value xmlns="" />
  <unit xmlns="" />
  <expected-time-out xmlns="" />
  <!--End of Common Elements-->
  <!--Start of Query Elements-->
  <status-reason-selection xmlns="" />
  <root-request-id xmlns="" />
  <root-request-instance-id xmlns="" />
  <root-request-name xmlns="" />
  <task-type xmlns="" />
  <task-name xmlns="" />
  <root-request-level xmlns="" />
  <assignee-company xmlns="" />
  <assignee-organization xmlns="" />
  <assignee-group xmlns="" />
  <assignee xmlns="" />
  <activate-time xmlns="" />  
  <assign-time xmlns="" />  
  <end-time xmlns="" />  
  <company xmlns="" />  
  <first-name xmlns="" />  
  <middle-name xmlns="" />  
  <last-name xmlns="" />  
  <phone-number xmlns="" />  
  <organization xmlns="" />  
  <department xmlns="" />  
  <support-organization xmlns="" /> 
  <support-group-name xmlns="" />
  <customer-company xmlns="" />
  <customer-first-name xmlns="" />
  <customer-middle-name xmlns="" />
  <customer-last-name xmlns="" />
  <customer-phone-number xmlns="" />
  <customer-organization xmlns="" />
  <customer-department xmlns="" />
  <product-cat-tier1 xmlns="" />
  <product-cat-tier2 xmlns="" />
  <product-cat-tier3 xmlns="" />
  <product-name xmlns="" />
  <product-model-version xmlns="" />
  <manufacturer xmlns="" />
  <operational-cat-tier1 xmlns="" />
  <operational-cat-tier2 xmlns="" />
  <operational-cat-tier3 xmlns="" />
  <character01 xmlns="" />
  <character02 xmlns="" />
  <character03 xmlns="" />
  <character04 xmlns="" />
  <character05 xmlns="" />
  <character06 xmlns="" />
  <integer01 xmlns="" />
  <integer02 xmlns="" />
  <integer03 xmlns="" />
  <real01 xmlns="" />
  <real02 xmlns="" />
  <real03 xmlns="" />
  <decimal01 xmlns="" />
  <decimal02 xmlns="" />
  <date01 xmlns="" />
  <date-time01 xmlns="" />
  <date-time02 xmlns="" />
  <time01 xmlns="" />
  <yes-no-01 xmlns="" />
  <yes-no-02 xmlns="" />
  <on-01 xmlns="" />
  <on-02 xmlns="" />
  <auto-command-selection xmlns="" />
  <relationships-id xmlns="" />
  <related-item-id xmlns="" />
  <related-item-source xmlns="" />
  <related-item-type xmlns="" />
  <description xmlns="" />
  <attribute1 xmlns="" />
  <attribute2 xmlns="" />
  <attribute3 xmlns="" />
  <relationship-type xmlns="" />
  <work-info-type xmlns="" />
  <communication-source xmlns="" />
  <secure-log xmlns="" />
  <!--End of Query Elements-->
  <!--Start of Modify Elements-All other Elements for Modify are Included in Common and Query-->
  <work-info-date xmlns="" />
  <work-info-status xmlns="" />
  <view-access xmlns="" />
  <action xmlns="" />
  <!--End of Modify Elements-All other Elements for Modify are Included in Common and Query-->
  <!--Start of HP_ServiceCenter Elements -->
  <actual-units xmlns="" />
  <actual-cost xmlns="" />
  <actual-price xmlns="" />
  <asset xmlns="" />
  <category xmlns="" />
  <closing-comments-line1 xmlns="" />
  <closing-comments-line2 xmlns="" />
  <misc7 xmlns="" />
  <misc8 xmlns="" />
  <misc9 xmlns="" />
  <misc10 xmlns="" />
  <completion-code xmlns="" />
  
  <coordinator xmlns="" />
  <coordinator-phone xmlns="" />
  <downtime-start xmlns="" />
  <downtime-end xmlns="" />
  <task-description-line2 xmlns="" />
  <estimate-price xmlns="" />
  <estimated-delivery xmlns="" />
  <initial-assessment xmlns="" />
  <instalation-date xmlns="" />
  <misc-array1-1 xmlns="" />
  <misc-array1-2 xmlns="" />
  <misc-array2-1 xmlns="" />
  <misc-array2-2 xmlns="" />
  <task-open xmlns="" />
  <originator xmlns="" />
  <phase xmlns="" />
  <planned-start-date xmlns="" />
  <planned-end-date xmlns="" />
  <product-number xmlns="" />
  <reason xmlns="" />
  <slm-id xmlns="" />
  <sla-breached xmlns="" />
  <system-availability xmlns="" />
  <urgency xmlns="" />
  <work-end xmlns="" />
  <work-start xmlns="" />
  <!--End of HP_ServiceCenter Elements -->
  <!-- Remedyforce specific -->
  <template xmlns ="" />
  <resolution xmlns= "" />
  <incident xmlns = ""/>
  <change xmlns =""/>
  <problem xmlns =""/>
  <impact xmlns = ""/>
  <due-date xmlns="" />
</Task>
 Task Management concept XSD
<xsd:schema xmlns:xsd="http://www.w3.org/2000/10/XMLSchema" targetNamespace="AutoPilot-OA-Task_Management" elementFormDefault="qualified">
  <xsd:element name="Task" />
  <xsd:complexType name="TaskType">
    <xsd:annotation>
      <xsd:documentation>Represents a task.</xsd:documentation>
    </xsd:annotation>
    <xsd:sequence>
      <xsd:element name="task-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="instance-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="status">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="summary">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="notes">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="priority">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="form">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="form-name01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="form-name02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="lookup-keyword">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="request-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="id01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="id02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="association-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="scheduled-start-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="scheduled-end-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="actual-start-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="actual-end-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="effort-tracking-start-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="effort-tracking-end-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="budget-est-total-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="actual-est-total-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="auto-cost-calc-unit-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="location-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="region">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site-group">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="attachment-name1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="attachment-data1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="attachment-orig-size1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="attachment-name2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="attachment-data2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="attachment-orig-size2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="attachment-name3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="attachment-data3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="attachment-orig-size3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="electronic-field1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="electronic-field2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="electronic-field3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="electronic-text">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="electronic-decimal">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="time-out-value">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="unit">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="expected-time-out">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="status-reason-selection">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="root-request-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="root-request-instance">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="root-request-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="task-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="task-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="root-request-level">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="assignee-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="assignee-organization">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="assignee-group">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="assignee">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="activate-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="assign-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="end-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="first-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="middle-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="last-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="phone-number">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="organization">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="department">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="support-organization">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="support-group-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-first-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-middle-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-last-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-phone-number">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-organization">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="customer-department">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="product-cat-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="product-cat-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="product-cat-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="product-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="product-model-version">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="manufacturer">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="operational-cat-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="operational-cat-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="operational-cat-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="character01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="character02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="character03">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="character04">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="character05">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="character06">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="interger01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="integer02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="integer03">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="real01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="real02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="real03">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="decimal01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="decimal02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="date01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="date-time01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="date-time02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="time01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="yes-no-01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="yes-no-02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="on-01">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="on-02">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="auto-command-selection">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="relationships-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="related-item-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="related-item-source">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="related-item-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="description">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="attribute1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="attribute2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="attribute3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="relationship-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="work-info-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="communication-source">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="secure-log">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="work-info-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="work-info-status">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="view-access">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	<xsd:element name="action">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="actual-units">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="actual-cost">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="actual-price">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="asset">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="category">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="closing-comments-line1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="closing-comments-line2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc7">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc8">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc9">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc10">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="completion-code">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="coordinator">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="coordinator-phone">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="downtime-start">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="downtime-end">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="task-description-line2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="estimate-price">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="estimated-delivery">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="initial-assessment">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="installation-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc-array1-1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc-array1-2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc-array2-1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="misc-array2-2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="task-open">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="originator">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="phase">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="planned-start-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="planned-end-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="product-number">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="reason">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="slm-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="sla-breached">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="system-availability">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="urgency">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="work-end">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="work-start">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	    <xsd:element name="template">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="resolution">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	   <xsd:element name="incident">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="10" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	   <xsd:element name="change">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="10" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	   <xsd:element name="problem">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="10" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	   <xsd:element name="release">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="10" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	   <xsd:element name="instance-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	   <xsd:element name="impact">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="due-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="submitter">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="duration">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="inactive">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
	  <xsd:element name="system">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    </xsd:sequence>
  </xsd:complexType>
</xsd:schema>
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