<mappings>
<incident-number type="string" version="default">Incident Number</incident-number>
<first-name type="string" version="default">First Name</first-name>
<last-name type="string" version="default">Last Name</last-name>
<assigned-group type="string" version="default">Assigned Group</assigned-group>
<assigned-to type="string" version="default">Assignee</assigned-to>
<status type="int" version="default">Status</status>
<status-reason type="string" version="default">Status_Reason</status-reason>
<impact type="int" version="default">Impact</impact>
<short-description type="string" version="default">Description</short-description>
<priority type="int" version="default">Priority</priority>
<priority-weight type="int" version="default">Priority Weight</priority-weight>
<assigned-support-org type="string" version="default">Assigned Support Organization</assigned-support-org>
<company type="string" version="default">Company</company>
<contact-company type="string" version="default">Contact Company</contact-company>
<urgency type="int" version="default">Urgency</urgency>
<reported-source type="string" version="default">Reported Source</reported-source>
<phone-number type="string" version="default">Phone Number</phone-number>
<service-type type="string" version="v7.5">Service Type</service-type>
<service-type type="string" version="v7.0">Service Type</service-type>
<instance-id type="string" version="default">InstanceId</instance-id>
<assigned-support-company type="string" version="default">Assigned Support Company</assigned-support-company>
<assigned-group-shift-name type="string" version="default">Assigned Group Shift Name</assigned-group-shift-name>
<product-cat-tier1 type="string" version="default">Product Categorization Tier 1</product-cat-tier1>
<product-cat-tier2 type="string" version="default">Product Categorization Tier 2</product-cat-tier2>
<product-cat-tier3 type="string" version="default">Product Categorization Tier 3</product-cat-tier3>
<product-name type="string" version="default">Product Name</product-name>
<product-model-version type="string" version="default">Product Model/Version</product-model-version>
<manufacturer type="string" version="default">Manufacturer</manufacturer>
<categorization-tier1 type="string" version="default">Categorization Tier 1</categorization-tier1>
<categorization-tier2 type="string" version="default">Categorization Tier 2</categorization-tier2>
<categorization-tier3 type="string" version="default">Categorization Tier 3</categorization-tier3>
<closure-product-cat-tier1 type="string" version="default">Closure Product Category Tier1</closure-product-cat-tier1>
<closure-product-cat-tier2 type="string" version="default">Closure Product Category Tier2</closure-product-cat-tier2>
<closure-product-cat-tier3 type="string" version="default">Closure Product Category Tier3</closure-product-cat-tier3>
<closure-product-name type="string" version="default">Closure Product Name</closure-product-name>
<closure-product-model-version type="string" version="default">Closure Product Model/Version</closure-product-model-version>
<closure-manufacturer type="string" version="default">Closure Manufacturer</closure-manufacturer>
<resolution-category-tier1 type="string" version="default">Resolution Category</resolution-category-tier1>
<resolution-category-tier2 type="string" version="default">Resolution Category Tier 2</resolution-category-tier2>
<resolution-category-tier3 type="string" version="default">Resolution Category Tier 3</resolution-category-tier3>
<activity-type type="string" version="default">z1D_Activity_Type</activity-type>
<secure-log type="string" version="default">z1D_Secure_Log</secure-log>
<view-access type="string" version="default">z1D_View_Access</view-access>
<details-log type="string" version="default">z1D_Details</details-log>
<activity-date type="string" version="default">z1D_ActivityDate_tab</activity-date>
<communication-source type="string" version="default">z1D_CommunicationSource</communication-source>
<contact-client-type type="string" version="default">Contact Client Type</contact-client-type>
<client-sensitivity type="string" version="default">Contact Sensitivity</client-sensitivity>
<very-important-person type="string" version="default">VIP</very-important-person>
<middle-initial type="string" version="default">Middle Initial</middle-initial>
<site-group type="string" version="default">Site Group</site-group>
<site type="string" version="default">Site</site>
<site-id type="string" version="default">Site ID</site-id>
<organization type="string" version="default">Organization</organization>
<region type="string" version="default">Region</region>
<desk-location type="string" version="default">Desk Location</desk-location>
<mail-station type="string" version="default">Mail Station</mail-station>
<internet-email type="string" version="default">Internet E-mail</internet-email>
<department type="string" version="default">Department</department>
<reported-date type="string" version="default">Reported Date</reported-date>
<long-description type="string" version="default">Detailed Decription</long-description>
<resolution type="string" version="default">Resolution</resolution>
<resolution-method type="string" version="default">Resolution Method</resolution-method>
</mappings>
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