Closed Loop Compliance ITSM Integration module

Before you can use the Closed Loop Compliance ITSM Integration module to connect to the ServiceNow IT system, you must ensure that the module is properly integrated to work with the BMC Server Automation and ServiceNow systems.

Change Management configuration group for Closed Loop Compliance ITSM Integration

The following table lists the configuration items for the Change Management configuration group.

Configuration item	Description
Change_Template_Name	Name of the ServiceNow change template used to create a change in target ServiceNow instance. For example, `BladeLogic Compliance Change Template.`
Default_Change_Type	Type of change. By default, the value is set to `Change.`
Default_Impact	Impact type of the change when created. By default, the value is set to `3-Moderate/Limited.`
Default_Risk_Level	Risk level of the change when created. By default, the value is set to `Risk Level 2.`
Default_Status	Status of the change when created. By default, the value is set to `Draft.`
Default_Timing	Timing value of the change when created. By default, the value is set to `Normal.`
Default_Urgency	Urgency level of the change when created. By default, the value is set to `3-Medium.`
Platform	Name of the change platform as seen in the Change Management module configuration. Valid value: `ServiceNow`

Configuration Management configuration group for Closed Loop Compliance ITSM Integration

The following table lists the configuration items for the Configuration Management configuration group.

Configuration item	Description
AR_System_Version	Version of BMC Atrium CMDB used. By default, the value is `8.0`.
Enable	Indicates if BMC Atrium CMDB access is enabled in the current BMC RemedyS ITSM environment. Set this value to true only if CI information is present with BMC Remedy AR System and/or the BMC Atrium CMDB for servers being managed by BMC Server Automation. Allowed values: `true` and `false`.
Platform	Name of the BMC Atrium CMDB platform as seen in the Configuration Management module configuration. For example, `ServiceNow`
Server_Class_Name	Name of the server class used to retrieve the relevant Configuration Item information. For example, `BMC_ComputerSystem`.

Default User configuration group for Closed Loop Compliance ITSM Integration

The following table lists the configuration items for the Default User configuration group.

Configuration item	Description
Adapter	Name of the ServiceNow Actor adapter configured on the grid to do user authentication. Valid value: `ServiceNowActor`
Authentication_Query_Mappings	The mappings used in the authentication query. Do not modify this field. The field is populated by the information provided in the other fields of this configuration group `<mappings> <person-id type="int">Person ID</person-id> <first-name type="string">First Name</first-name> <last-name type="string">Last Name</last-name> <company type="int">Company</company> <login-id type="string">Remedy Login ID</login-id> </mappings>`
Default_Company	Company name as seen in BMC Remedy ITSM instance for the given user name. For example, `Calbro Services`.
Default_Company_Location	Company location as seen in BMC Remedy ITSM instance for the given user name. For example, `Calbro Services`.
Default_First_Name	First name as seen in BMC Remedy ITSM instance for the given user name. For example, `Atrium`.
Default_Last_Name	Last name as seen in BMC Remedy ITSM instance for the given user name. For example, `Orchestrator`
Enable	A string value that determines whether user authentication is enabled in the current BMC Remedy ITSM environment. Allowed values: `true` and `false`. It is recommended to set this value to `true`.
Platform	Name of the authentication platform. For example, `ServiceNow`.
Schema	BMC Remedy ITSM Schema used for user identification. For example,`CTM:People`.
Username	User name to authenticate. For example, orchestrationuser.
Version	Version of BMC Remedy AR System By default, the value is v7.0.

Incident Management configuration group for Closed Loop Compliance ITSM Integration

The following table lists the configuration items for the Incident Management configuration group.

Configuration item	Description
Default_Impact	Impact type of the incident when created. By default, the value is set to `3-Moderate/Limited`.
Default_Reported_Source	Reported Source of the incident when created. By default, the value is set to `Systems Management`.
Default_Service_Type	Service type of the incident when created. By default, the value is set to `Infrastructure Event`.
Default_Status	Status of the incident when created. By default, the value is set to `In Progress`.
Default_Status_Reason	Status Reason of the incident when created. By default, the value is set to `Infrastructure Change`.
Default_Urgency	Urgency level of the incident when created. By default, the value is set to `3-Medium`.
Incident_Template_Name	Name of the BMC Remedy ITSM incident template used to create an incident in target BMC Remedy ITSM instance. For example, BladeLogic Compliance Template Incident
Platform	Name of the incident platform as seen in the Incident Management module configuration. For example, ServiceNow

Task Management configuration group for Closed Loop Compliance ITSM Integration

The following table lists the configuration items for the Task Management configuration group.

Configuration item Description

Change_Implementation_Task Specifies the Implementation Task

Platform

Name of the task management platform as seen in the Task Management module configuration.

For example, ServiceNow