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BMC Atrium Orchestrator Content 20.15.03 ... Application adapters CA Service Desk adapter

CA Service Desk monitor adapter

The BMC Atrium Orchestrator monitor adapter for CA Service Desk is a mail-based monitor that checks for messages in a specified account on an IMAP mail server. The account information is designated in the configuration node for the adapter in BMC Atrium Orchestrator Grid Manager. This adapter does not support multiple configuration nodes, but multiple adapters can be configured within Grid Manager, each with a unique configuration.

Note

Ensure that the email notifications are configured for appropriate events on the CA Service Desk system.

The following topics provide information about the CA Service Desk monitor adapter:

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Last modified by Deepa Bhat on Dec 01, 2015
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Update Incident operation for the CA Service Desk adapter
Configuring the CA Service Desk monitor adapter
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