This space contains information about the BMC Atrium Orchestrator Content version 20.15.02, which is part of the BMC Atrium brand of products and the following suites:

  • BMC BladeLogic Automation Suite
  • BMC Remedy IT Service Management Suite
  • BMC TrueSight Operations Management Suite (previously called BMC ProactiveNet Performance Management Suite)
  • BMC Application Management Suite

To know more about what's new in this release, check out this video (4:59):

 https://www.youtube.com/watch?v=JfQMVfMAF3g

What's new

Announcement, October 28, 2015

BMC Software announces the release of BMC Atrium Orchestrator Content 20.15.02.

For a summary of all announcements, see Release notes and notices.

For a description of all corrected and open issues in this release, see Known and corrected issues.

Version 20.15.02 of the BMC Atrium Orchestrator Content product features the following enhancements:

  • BMC Atrium Orchestrator Content version 20.15.02 is certified with the 7.8, 7.7.x, and 7.6.03 versions of BMC Atrium Orchestrator Platform.
  • New BMC Service Desk Automation run book.
  • BMC Atrium Orchestrator Content version 20.15.02 is certified with BMC Remedy AR System 9.0.
  • BMC Continuous Compliance for Servers run book is now certified with BMC Remedy AR System 9.0.

For complete information about what's new or changed, see 20.15.02 enhancements.

Where to start

In the following table, click the link related to your task to learn more about how to proceed with this product:

Task See
To understand more about a high-level overview
of the BMC Atrium Orchestrator Content product
Getting started
To install application adapters, base adapters, modules, and run books Installing
To use an application adapter Application adapters
To use a base adapter Base adapters
To use an Operations Actions Management Module Operations Actions Management modules
To use run books Run books
To configure an adapter (for example, Amazon EC2) Configuring the Amazon EC2 REST adapter
To troubleshoot an issue Troubleshooting
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Comments

  1. Peter Romain

    This content fails when installing against a Remedy 8 server.

    The documentation states that it's certified with Remedy 9 but should really state that it's certified with Remedy 9 and above but is not backwards compatible with Remedy8.

    Dec 07, 2015 10:51
  2. Shweta Hardikar

    Hi Peter,

    What content are your trying to install? Is it a run book?  

    Dec 07, 2015 11:36
    1. Peter Romain

      Hi Shweta,

      Yes, the service desk automation run book.

      Dec 07, 2015 03:59
  3. Shweta Hardikar

    Hi Peter,

    The Service Desk Automation run book supports only Remedy 9. It's mentioned here Installation roadmap for BMC Service Desk Automation run book.

    I think maybe it wasn't clear in the docs. I will update the docs to make sure it's evident that the supported version is 9.0.

    Did you install the run book with 9.0? Have you used it? 

    Thanks!  

    Dec 08, 2015 11:02
    1. Peter Romain

      Hi Shweta,

      Thanks for the info. I am building a new environment using the latest SSO & AO versions then importing modules from an existing production system.

      We are not going to use the service desk automation runbook for a while - I was just importing it ready for future developments and also because it includes many modules that we are using.

      I imported it into a Remedy 9 system first as a test. Since this worked I didn't do much more digging into the documentation so didn't notice the info you provided above.

      It would be good if the documentation did make it more obvious that only V9 is supported.

      Cheers

      Peter

      Dec 09, 2015 11:09
      1. Shweta Hardikar

        Hi Peter,

        Thank you for the information. I added a note before the table that says that the Supported versions mentioned in the column are the only ones supported. 

        If you do implement the Service Desk Automation run book in future, please do give us a feedback about the documentation. 

        Thanks!

        Dec 09, 2015 11:31