Work Order Management module configuration

Adapter

ARSAdapter

Schema

<schema-mappings>
  <Create type="string" fields="Create_Mappings">WOI:WorkOrderInterface_Create</Create>
  <Template type="string" fields="Work_Order_Template_Mappings">WOI:Template</Template>
  <Update type="string" fields="Update_Mappings">WOI:WorkOrderInterface</Update>
  <Query type="string" fields="Query_Mappings">WOI:WorkOrderInterface</Query>
<Create-Relationships type="string" fields="Create_Relationships_Mappings">WOI:Associations</Create-Relationships>
</schema-mappings>

System_Type

Remedy ARS

Version

7.

Concept_Template

<WorkOrders>
  <WorkOrder/>
</WorkOrders>

Collection

<values>
  <field name="somename" />
</values>

Create_Mappings

<mappings>
  <request-id type="int" version="default">Request ID</request-id>
  <work-order-id type="string" version="default">WorkOrder_ID</work-order-id>
  <first-name type="string" version="default">First Name</first-name>
  <last-name type="string" version="default">Last Name</last-name>
  <lookup-keyword type="string" version="default">LookupKeyword</lookup-keyword>
  <status type="int" version="default">Status</status>
  <status-reason type="string" version="default">Status Reason</status-reason>
  <action type="string" version="default">z1D_Action</action>
  <company type="int" version="default">Company</company>
  <location-company type="int" version="default">Location Company</location-company>
  <template-id type="int" version="default">TemplateID</template-id>
  <work-order-template-instance-id type="int" version="default">Work Order Template Instance ID</work-order-template-instance-id>
  <ci-name type="string" version="default">CI Name</ci-name>
  <dataset-id type="string" version="default">DatasetId</dataset-id>
  <reconciliation-identity type="string" version="default">ReconciliationIdentity</reconciliation-identity>
  <customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
  <customer-first-name type="string" version="default">Customer First Name</customer-first-name>
  <customer-company type="string" version="default">Customer Company</customer-company>
  <summary type="int" version="default">Summary</summary>
  <request-manager-company type="int" version="default">Request Manager Company</request-manager-company>
  <manager-support-organization type="int" version="default">Manager Support Organization</manager-support-organization>
  <manager-support-group-name type="int" version="default">Manager Support Group Name</manager-support-group-name>
  <priority type="string" version="default">Priority</priority>
  <work-order-type type="string" version="default">Work Order Type</work-order-type>
  <request-manager type="string" version="default">Request Manager</request-manager>
  <support-company type="string" version="default">Support Company</support-company>
  <support-group-name type="string" version="default">Support Group Name</support-group-name>
  <support-organization type="string" version="default">Support Organization</support-organization>
  <request-assignee type="string" version="default">Request Assignee</request-assignee>
  <detailed-description type="string" version="default">Detailed Description</detailed-description>
</mappings>

Work_Order_Template_Mappings

<mappings>
  <work-order-template-name type="string">Template Name</work-order-template-name>
  <instance-id type="string">GUID</instance-id>
  <work-order-template-id type="string">Request ID</work-order-template-id>
  <summary type="string">Summary</summary>
</mappings>

Default_Status

Assigned

Status_Mappings

<work-order-request-status-mappings>
  <mapping name="Assigned" type="string">0</mapping>
  <mapping name="Pending" type="string">1</mapping>
  <mapping name="Waiting Approval" type="string">2</mapping>
  <mapping name="Planning" type="string">3</mapping>
  <mapping name="In Progress" type="string">4</mapping>
  <mapping name="Completed" type="string">5</mapping>
  <mapping name="Rejected" type="string">6</mapping>
  <mapping name="Cancelled" type="string">7</mapping>
  <mapping name="Closed" type="string">8</mapping>
</work-order-request-status-mappings>

Update_Mappings

<mappings>
  <work-order-id type="string" version="default">Work Order ID</work-order-id>
  <region type="string" version="default">Region</region>
  <organization type="string" version="default">Organization</organization>
  <company type="int" version="default">Company</company>
  <department type="int" version="default">Department</department>
  <customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
  <customer-first-name type="string" version="default">Customer First Name</customer-first-name>
  <customer-organization type="string" version="default">Customer Organization</customer-organization>
  <customer-phone-number type="string" version="default">Customer Phone Number</customer-phone-number>
  <customer-department type="string" version="default">Customer Department</customer-department>
  <customer-company type="string" version="default">Customer Company</customer-company>
  <manager-support-company type="string" version="default">Company3</manager-support-company>
  <manager-support-organization type="string" version="default">Support Organization</manager-support-organization>
  <manager-support-group-name type="string" version="default">Support Group Name</manager-support-group-name>
  <detailed-description type="string" version="default">Detailed Description</detailed-description>
  <description type="string" version="default">Description</description>
  <status type="string" version="default">Status</status>
  <status-reason type="string" version="default">Status Reason</status-reason>
  <priority type="string" version="default">Priority</priority>
  <actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
  <actual-end-date type="string" version="default">Actual End Date</actual-end-date>
  <scheduled-start-date type="string" version="default">Scheduled Start Date</scheduled-start-date>
  <scheduled-end-date type="string" version="default">Scheduled End Date</scheduled-end-date>
  <work-order-type type="string" version="default">Work Order Type</work-order-type>
  <first-name type="string" version="default">First Name</first-name>
  <last-name type="string" version="default">Last Name</last-name>
  <phone-number type="string" version="default">Phone Number</phone-number>
  <location-company type="string" version="default">Location Company</location-company>
  <product-name type="string" version="default">Product Name (2)</product-name>
  <product-model-version type="string" version="default">Product Model/Version (2)</product-model-version>
  <request-assignee>ASCHG</request-assignee>
  <assignee-support-company>ASCPY</assignee-support-company>
  <assignee-support-group-name>ASGRP</assignee-support-group-name>
  <assignee-support-organization>ASORG</assignee-support-organization>
  <action type="string" version="default">z1D_Action</action>
  <worklog-type type="string" version="default">z1D_Worklog Type</worklog-type>
  <secure-work-log type="string" version="default">z1D_Secure_Log</secure-work-log>
  <view-access type="string" version="default">z1D_View_Access</view-access>
  <worklog-date type="string" version="default">z1D_ActivityDate_tab</worklog-date>
  <worklog-details type="string" version="default">z1D_Details</worklog-details>
  <worklog-summary type="string" version="default">z1D_WorklogDetails</worklog-summary>
</mappings>

Priority_Mappings

<priority-mappings>
  <mapping name="Critical" type="sting">0</mapping>
  <mapping name="High" type="string">1</mapping>
  <mapping name="Medium" type="string">2</mapping>
  <mapping name="Low" type="string">3</mapping>
</priority-mappings>

Status_Reason_Mappings

<status-reason-mappings>
  <mapping name="No Longer Required" type="string">1000</mapping>
  <mapping name="Funding Not Available" type="string">2000</mapping>
  <mapping name="To Be Re-Scheduled" type="string">3000</mapping>
  <mapping name="Resources Not Available" type="string">4000</mapping>
  <mapping name="Successful" type="string">5000</mapping>
  <mapping name="Successful with Issues" type="string">6000</mapping>
  <mapping name="Unsuccessful" type="string">7000</mapping>
  <mapping name="Backed Out" type="string">8000</mapping>
  <mapping name="Final Review Complete" type="string">9000</mapping>
  <mapping name="Final Review Required" type="string">10000</mapping>
  <mapping name="Additional Coding Required" type="string">11000</mapping>
  <mapping name="Insufficient Task Data" type="string">12000</mapping>
  <mapping name="In Verification" type="string">13000</mapping>
  <mapping name="In Rollout" type="string">14000</mapping>
  <mapping name="Insufficient Change Data" type="string">15000</mapping>
  <mapping name="Schedule Conflicts" type="string">16000</mapping>
  <mapping name="In Development" type="string">17000</mapping>
  <mapping name="In Test" type="string">18000</mapping>
  <mapping name="In Build" type="string">19000</mapping>
  <mapping name="In Rollback" type="string">20000</mapping>
  <mapping name="In Documentation" type="string">21000</mapping>
  <mapping name="Vendor Purchase" type="string">22000</mapping>
  <mapping name="Support Group Communication" type="string">23000</mapping>
  <mapping name="Task Review" type="string">24000</mapping>
  <mapping name="Miscellaneous" type="string">25000</mapping>
  <mapping name="Future Enhancement" type="string">26000</mapping>
  <mapping name="Manager Intervention" type="string">27000</mapping>
  <mapping name="Accepted" type="string">28000</mapping>
  <mapping name="Assigned" type="string">29000</mapping>
  <mapping name="Built" type="string">30000</mapping>
  <mapping name="On Hold" type="string">31000</mapping>
  <mapping name="Automatically Closed" type="string">32000</mapping>
</status-reason-mappings>

WorkOrder_Type_Mappings

<workorder-type-mapping>
  <mapping name="Project" type="string">1000</mapping>
  <mapping name="General" type="string">2000</mapping>
  <mapping name="Release" type="string">3000</mapping>
  <mapping name="Asset Configuration" type="string">4000</mapping>
  <mapping name="Asset Management" type="string">5000</mapping>
  <mapping name="Asset Lease" type="string">6000</mapping>
  <mapping name="Purchase Requisition" type="string">7000</mapping>
  <mapping name="Asset Maintenance" type="string">8000</mapping>
</workorder-type-mapping>

Query_Mappings

<mappings>
  <work-order-id type="string" version="default">Work Order ID</work-order-id>
  <region type="string" version="default">Region</region>
  <organization type="string" version="default">Organization</organization>
  <company type="int" version="default">Company</company>
  <department type="int" version="default">Department</department>
  <location-company type="string" version="default">Location Company</location-company>
  <customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
  <customer-first-name type="string" version="default">Customer First Name</customer-first-name>
  <customer-organization type="string" version="default">Customer Organization</customer-organization>
  <customer-phone-number type="string" version="default">Customer Phone Number</customer-phone-number>
  <customer-department type="string" version="default">Customer Department</customer-department>
  <customer-company type="string" version="default">Customer Company</customer-company>
  <manager-support-company type="string" version="default">Company3</manager-support-company>
  <manager-support-organization type="string" version="default">Support Organization</manager-support-organization>
  <manager-support-group-name type="string" version="default">Support Group Name</manager-support-group-name>
  <detailed-description type="string" version="default">Detailed Description</detailed-description>
  <description type="string" version="default">Description</description>
  <status type="string" version="default">Status</status>
  <status-reason type="string" version="default">Status Reason</status-reason>
  <priority type="string" version="default">Priority</priority>
  <actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
  <actual-end-date type="string" version="default">Actual End Date</actual-end-date>
  <scheduled-start-date type="string" version="default">Scheduled Start Date</scheduled-start-date>
  <scheduled-end-date type="string" version="default">Scheduled End Date</scheduled-end-date>
  <first-name type="string" version="default">First Name</first-name>
  <last-name type="string" version="default">Last Name</last-name>
  <phone-number type="string" version="default">Phone Number</phone-number>
  <work-order-type type="string" version="default">Work Order Type</work-order-type>
  <product-name type="string" version="default">Product Name (2)</product-name>
  <product-model-version type="string" version="default">Product Model/Version (2)</product-model-version>
  <request-assignee>ASCHG</request-assignee>
  <instance-id type="string" version="default">InstanceId</instance-id>
</mappings>

Activity_Type_Mappings

<activity-type-mappings>
  <mapping name="All" type="string">1000</mapping>
  <mapping name="Business Justification" type="string">3000</mapping>
  <mapping name="Requirements" type="string">4000</mapping>
  <mapping name="Change Assessment" type="string">6000</mapping>
  <mapping name="Potential Problems" type="string">7000</mapping>
  <mapping name="Risk Assessment" type="string">8000</mapping>
  <mapping name="Service Impact Assessment" type="string">9000</mapping>
  <mapping name="Backout Plan" type="string">11000</mapping>
  <mapping name="Business Design" type="string">12000</mapping>
  <mapping name="Development" type="string">13000</mapping>
  <mapping name="Install Plan" type="string">14000</mapping>
  <mapping name="Technical Design" type="string">15000</mapping>
  <mapping name="Test Plan" type="string">16000</mapping>
  <mapping name="Backout Results - Details" type="string">18000</mapping>
  <mapping name="Install Results - Details" type="string">19000</mapping>
  <mapping name="Test Results - Details" type="string">20000</mapping>
  <mapping name="Cancellation Information" type="string">22000</mapping>
  <mapping name="Post Implementation Review" type="string">23000</mapping>
  <mapping name="Configuration Audit" type="string">25000</mapping>
  <mapping name="SLM Compliance Audit" type="string">26000</mapping>
  <mapping name="SLM Process Review" type="string">27000</mapping>
  <mapping name="General Information" type="string">29000</mapping>
  <mapping name="Rejection Information" type="string">30000</mapping>
  <mapping name="Email System" type="string">31000</mapping>
  <mapping name="Paging System" type="string">32000</mapping>
  <mapping name="Chat" type="string">35000</mapping>
</activity-type-mappings>

ViewAccess_Mappings

<viewaccess-mappings>
  <mapping name="Internal" type="string">0</mapping>
  <mapping name="Public" type="string">1</mapping>
</viewaccess-mappings>

SecureLog_Mappings

<securelog-mappings>
  <mapping name="Yes" type="string">0</mapping>
  <mapping name="No" type="string">1</mapping>
</securelog-mappings>

Association_Type_Mappings

 <mappings> 
<mapping name="ALL" type="string"> 1000</mapping> 
<mapping name="Duplicate of" type="string">2000</mapping> 
<mapping name="Original of" type="string">3000</mapping> 
<mapping name="Peer" type="string">4000</mapping> 
<mapping name="Uses" type="string">5000</mapping> 
<mapping name="Used by" type="string">6000</mapping> 
<mapping name="Owns" type="string">7000</mapping> 
<mapping name="Owned by" type="string">8000</mapping> 
<mapping name="Supports" type="string">9000</mapping> 
<mapping name="Supported by" type="string">10000</mapping> 
<mapping name="Connected to" type="string">11000</mapping> 
<mapping name="Backs up" type="string">12000</mapping> 
<mapping name="Backed up by" type="string">13000</mapping> 
<mapping name="Upstream" type="string">14000</mapping> 
<mapping name="Downstream" type="string">15000</mapping> 
<mapping name="Caused" type="string">16000</mapping> 
<mapping name="Caused by" type="string">17000</mapping> 
<mapping name="Corrected by" type="string">18000</mapping> 
<mapping name="Corrects" type="string">19000</mapping> 
<mapping name="Initiates" type="string">20000</mapping> 
<mapping name="Initiated by" type="string">21000</mapping> 
<mapping name="Runs on" type="string">22000</mapping> 
<mapping name="Runs" type="string">23000</mapping> 
<mapping name="Orders" type="string">24000</mapping> 
<mapping name="Ordered by" type="string">25000</mapping> 
<mapping name="Investigates" type="string">26000</mapping> 
<mapping name="Investigated by" type="string">27000</mapping> 
<mapping name="Re-opened by" type="string">28000</mapping> 
<mapping name="Re-opened from" type="string">29000</mapping> 
<mapping name="Created" type="string">30000</mapping> 
<mapping name="Created by" type="string">31000</mapping> 
<mapping name="Attached to" type="string">32000</mapping> 
<mapping name="Baseline of" type="string">33000</mapping> 
<mapping name="Baselined by" type="string">34000</mapping> 
<mapping name="Related to" type="string">35000</mapping> 
<mapping name="Upgrades" type="string">36000</mapping> 
<mapping name="Upgraded by" type="string">37000</mapping> 
<mapping name="Manages" type="string">38000</mapping> 
<mapping name="Managed by" type="string">39000</mapping> 
<mapping name="Restores" type="string">40000</mapping> 
<mapping name="Restored by" type="string">41000</mapping> 
<mapping name="Repairs" type="string">42000</mapping> 
<mapping name="Repaired by" type="string">43000</mapping> 
<mapping name="Predecessor of" type="string">44000</mapping> 
<mapping name="Successor of" type="string">45000</mapping> 
<mapping name="License to" type="string">46000</mapping> 
<mapping name="License for" type="string">47000</mapping> 
<mapping name="Resolved" type="string">48000</mapping> 
<mapping name="Resolved by" type="string">49000</mapping> 
<mapping name="Cross Referenced to" type="string">50000</mapping> 
<mapping name="Consists of" type="string">51000</mapping> 
<mapping name="Member of" type="string">52000</mapping> 
<mapping name="Hosts" type="string">53000</mapping> 
<mapping name="Hosted by" type="string">54000</mapping> 
<mapping name="Authenticates" type="string">55000</mapping> 
<mapping name="Authenticated by" type="string">56000</mapping> 
<mapping name="Stores" type="string">57000</mapping> 
<mapping name="Stored in" type="string">58000</mapping> 
<mapping name="Identified" type="string">59000</mapping> 
<mapping name="Identified by" type="string">60000</mapping> 
<mapping name="Successor" type="string">61000</mapping> 
<mapping name="Predecessor" type="string">62000</mapping> 
<mapping name="Impacted by" type="string">63000</mapping> 
<mapping name="Impacts" type="string">64000</mapping> 
<mapping name="Incompatible with" type="string">65000</mapping> 
<mapping name="Compatible with" type="string">66000</mapping> 
<mapping name="Installs" type="string">67000</mapping> 
<mapping name="Installed by" type="string">68000</mapping> 
<mapping name="Moves" type="string">69000</mapping> 
<mapping name="Moved by" type="string">70000</mapping> 
<mapping name="Changes" type="string">71000</mapping> 
<mapping name="Changed by" type="string">72000</mapping> 
<mapping name="Removes" type="string">73000</mapping> 
<mapping name="Removed by" type="string">74000</mapping> 
<mapping name="Approves" type="string">75000</mapping> 
<mapping name="Approved by" type="string">76000</mapping> 
<mapping name="Terms and Conditions of" type="string">77000</mapping> 
<mapping name="Terms and Conditions for" type="string">78000</mapping> 
<mapping name="Bundles" type="string">79000</mapping> 
<mapping name="Bundled by" type="string">80000</mapping> 
<mapping name="Stocks" type="string">81000</mapping> 
<mapping name="Stock of" type="string">82000</mapping> 
<mapping name="Dependent" type="string">83000</mapping> 
</mappings>

Request_Type_Mappings

<mappings> 
<mapping name="ALL" type="string">1000</mapping> 
<mapping name="Asset Configuration" type="string">2000</mapping> 
<mapping name="Broadcast" type="string">3000</mapping> 
<mapping name="CI Unavailability" type="string">4000</mapping> 
<mapping name="Configuration Component" type="string">5000</mapping> 
<mapping name="Configuration Item" type="string">6000</mapping> 
<mapping name="Contract" type="string">7000</mapping> 
<mapping name="General Broadcast" type="string">8000</mapping> 
<mapping name="Incident" type="string">9000</mapping> 
<mapping name="Incident Template" type="string">10000</mapping> 
<mapping name="Infrastructure Change" type="string">12000</mapping> 
<mapping name="Task" type="string">13000</mapping> 
<mapping name="Infrastructure Change Template" type="string">14000</mapping> 
<mapping name="Solution Database" type="string">15000</mapping> 
<mapping name="Known Error" type="string">16000</mapping> 
<mapping name="Operational Level Agreement" type="string">170000</mapping> 
<mapping name="People" type="string">18000</mapping> 
<mapping name="People Organization" type="string">19000</mapping> 
<mapping name="Problem Investigation" type="string">20000</mapping> 
<mapping name="Purchase Requisition" type="string">21000</mapping> 
<mapping name="Product" type="string">22000</mapping> 
<mapping name="Request" type="string">23000</mapping> 
<mapping name="Service Level Agreement" type="string">24000</mapping> 
<mapping name="Support Group" type="string">25000</mapping> 
<mapping name="Asset Lease" type="string">26000</mapping> 
<mapping name="Asset Maintenance" type="string">27000</mapping> 
<mapping name="Software Library Item" type="string">28000</mapping> 
<mapping name="Work Order" type="string">33000</mapping> 
</mappings>

Default_WorkOrder_Type

General

Authentication_Schema

CTM:People

Authentication_Query_Mappings

<mappings>
  <person-id type="int">Person ID</person-id>
  <first-name type="string">First Name</first-name>
  <last-name type="string">Last Name</last-name>
  <company type="int">Company</company>
  <login-id type="string">Remedy Login ID</login-id>
</mappings>

Create_Association_Mappings

<mappings>
  <association-id>Associations ID</association-id>
  <entry1-form-name>Form Name01</entry1-form-name>
  <entry1-request-id>Request ID01</entry1-request-id>
  <entry1-request-type>Request Type01</entry1-request-type>
  <entry1-request-description>Request Description01</entry1-request-description>
  <entry1-lookup-keyword>Lookup Keyword</entry1-lookup-keyword>
  <entry1-start-date>Start Date 01</entry1-start-date>
  <entry1-end-date>End Date 01</entry1-end-date>
  <entry1-dataset-id>Data_Set_ID01</entry1-dataset-id>
  <entry2-form-name>Form Name02</entry2-form-name>
  <entry2-request-id>Request ID02</entry2-request-id>
  <entry2-association-type>Association Type01</entry2-association-type>
  <association-status>Status</association-status>
</mappings>

Default_Username

orchestrationuser