Troubleshooting the IBM Tivoli Storage Manager adapter

This section lists the error messages and problems specific to the BMC Atrium Orchestrator Application Adapter for the IBM Tivoli Storage Manager

Message: 'dsmadmc' is not recognized as an internal or external command, operable program or batch file.

This error message is displayed in the response when an operation is executed. This error is also displayed in the grid logs.

Explanation: This error message is displayed when a wrapper is executed with the adapter enabled on a peer that is on a machine where Tivoli Storage Manager client is not installed or not configured properly with the Tivoli Storage Manager server.

User Response: Ensure that the IBM Tivoli Storage Manager client is installed on the computer and configured properly with Tivoli Storage Manager server. For details, see Post-installation tasks for IBM Tivoli Storage Manager adapter.

Message: AbstractCommandLineActorAdapter: [Adapter=IBMTSMActor: Error closing invalid terminal connection. ERROR: null] java.lang.NullPointerException.

This error message is displayed in the grid logs.

Explanation: This error message is displayed when an adapter is enabled with incorrect value for a configuration element.

User Response: Ensure that the correct value for each configuration element is provided when enabling the adapter. Ensure that the user name and password value is correct. For more details, see the supported versions of the application

Message: Session rejected: Unable to establish session with server.

This error message is displayed in the response when a wrapper is executed. This error message can also be displayed in the grid logs.

Explanation: This error is seen when a wrapper is executed with the adapter enabled on a peer using an incorrect value for an configuration element.

User Response: Ensure that correct value for each configuration element is provided when enabling the adapter. Ensure that the user name and password value is correct. For details, see the supported versions of the application.

Message: *****Error reading IO stream. Error: null ***** OR "Session rejected: TCP/IP connection failure".

This error message is displayed in the response when a wrapper is executed. This error message can also be displayed in the grid logs.

Explanation: This error is observed when a wrapper is executed when the Tivoli Storage Manager server is not running.

User Response: Ensure that the IBM Tivoli Storage Manager server is running.

Message: AbstractCommandLineActorAdapter: [Adapter=IBMTSMActor: Error closing invalid terminal connection. ERROR: null] java.lang.NullPointerException.

This error message is displayed in the grid logs.

Explanation: This error message is displayed when IBM Tivoli Storage Manager server is not running.

User Response: Ensure that the IBM Tivoli Storage Manager server is running.

Message: Error: java.io.IOException: Cannot allocate memory.

This error message is displayed in the response when an operation is executed. This error message can also be displayed in the grid logs.

Explanation: This error is observed when the computer where the IBM Tivoli Storage Manager client or server is installed has low memory.

User Response: Ensure that the computer on which IBM Tivoli Storage Manager client or server are installed has enough memory space.