Problem Management module common utilities workflow

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

Yes

adapter

Identifies the name of the adapter used

problem schema

Identifies the name of the schema with which to interact

system

Identifies the type of system defined within the Problem Management module

version

Identifies the version of the adapter in use

problem concept template

Contains an XML document used to format an adapter response that has been mapped from the application field names to the concept elements

problem create mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem status mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem impact mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem priority mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem query mappings

Contains an XML document that maps the fields defined as a query in the incident management concept to the target application fields

collection

Contains an XML document adapter output

problem urgency mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem service type mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem reported source mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem status reason mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem update mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem investigation driver mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

problem investigation status mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error schema

Identifies the name of the schema with which to interact

known error concept template

Contains an XML document used to format an adapter response that has been mapped from the application field names to the concept elements

known error status mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error priority mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error impact mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error query mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error urgency mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error status reason mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error update mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error create mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

known error view access mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

solution schema

Identifies the name of the schema with which to interact

solution create mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

solution query mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

solution update mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

solution view access mappings

Contains an XML document that maps the normalized concept create values to the target application-specific values

solution concept template

Contains an XML document used to format an adapter response that has been mapped from the application field names to the concept elements

solution status mappings

Contains an XML document used to format an adapter response that has been mapped from the application field names to the concept elements

solution status reason mappings

Contains an XML document used to format an adapter response that has been mapped from the application field names to the concept elements

solution type mappings

Contains an XML document used to format an adapter response that has been mapped from the application field names to the concept elements