Installation roadmap for Continuous Compliance for Servers for ServiceNow

This topic provides a high-level description of the installation tasks required to implement the BMC Continuous Compliance for Servers solution, part of Compliance Automation.

This topic provides the following information:

Step 1: Ensure required products are installed and operational

The following table describes the products and the components you must install to use the Continuous Compliance for Servers for ServiceNow run book.

Product

Supported
Versions

What to install

BMC Atrium Orchestraton Platform

7.7.02

7.6.03

Install the following platform components:

BMC Atrium Single Sign-On (Required for version 7.7.x)
Access Manager (Required for version 7.6.03)
Repository
Grid Manager (GM)
BMC Atrium Orchestrator Development Studio

For instructions about installing BMC Atrium Orchestrator platform components, see Installing.

BMC Atrium Orchestrator
Content

20.15.01

Before you can install the BMC Atrium Orchestrator content components, install or upgrade to the compatible version of the BMC Atrium Orchestrator platform CDP.

You must use the Custom Installation path to install the adapters and modules required for the Continuous Compliance for Servers for ServiceNow run book as described in the List of items to be installed from the content installation program.

Once installed, the CDP process must be running with Administrator rights.

BMC Server Automation

8.6.00

You must install the NSH component on the same system where you install the BMC Atrium Orchestrator CDP. For instructions, see the topics for installing NSH on Windows or UNIX, available in BMC Server Automation online documentation.
After the Network Shell is installed, use the blcred command line utility to cache the BMC Server Automation user. For instructions about using the blcred command line utility, see the BMC Server Automation Network Shell Command Reference of BMC Server Automation online documentation.

Step 2: Review known issues

See Known and corrected issues.

Step 3: Create an account for ServiceNow

ServiceNow is a web-based IT Service Management provider. You need a valid account for logging on to ServiceNow.

Step 4: Install the BMC Atrium Orchestrator platform and content components

The BMC Atrium Orchestrator platform installation program enables you to install and configure the BMC Atrium Orchestrator repository, BMC Atrium Orchestrator CDP, BMC Atrium Orchestrator Operator Control Panel, and graphing server components. The platform installation program allows you to install components on a pre-existing web server environment or on a new web server. Unless you are upgrading a previously-installed version, BMC recommends that you install the CDP component on a new web server environment to ensure good performance.

When installing BMC Atrium Orchestrator for any of the continuous compliance solutions, ensure that you do not have adapters with the same name enabled on multiple peers. For example, do not have an adapter called "File Adapter" on both the CDP and an activity peer (AP) or a lightweight activity peer (LAP).

List of items to be installed from the content installation program

The following section describes the artifacts that are installed by the BMC Atrium Orchestrator content installation program. For the BMC Continuous Compliance for Server Automation solution, the BMC Atrium Orchestrator content installation program installs the components shown in the following table. For information about how to use the silent installation to install components, see Using command-line options to install BMC Atrium Orchestrator content.

The following artifacts are installed by the BMC Atrium Orchestrator content installation program.

Category	Component
Adapters	SNMP Terminal Web Services BMC Server Automation ServiceNow
Run books	BladeLogic ITSM Integration Closed Loop Compliance SA Server Closed Loop Compliance ITSM Integration
Operation Actions Management modules	AutoPilot OA Change Management AutoPilot OA Configuration Management AutoPilot OA Incident Management AutoPilot OA Task Management
Core modules	AutoPilot AD Utilities AutoPilot OA Common Utilities

To download the content installation program

The BMC Atrium Orchestrator content installation program is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. The secure BMC customer support website requires that you enter the username and password you received when you purchased the product.

The content installation program installs BMC Atrium Orchestrator content on Windows, Red Hat Linux, or Sun Solaris environments. When downloading the content installation files, verify that you download the right installation program for your environment.

Filename	Installs
setup.cmd	BMC Atrium Orchestrator content on Microsoft Windows servers
setup.sh	BMC Atrium Orchestrator content on Red Hat Linux and Sun Solaris systems

To install content

Note

Before you install the solution content

Verify the BMC Support website for updated information about this version. Flashes, technical bulletins, and resolutions on the site contain details about any fixes that were issued for this version after its release.
You must have installed the supported BMC Atrium Orchestrator Platform version and and the repository must be up and running.
The computer from which you run the installation program must have network access to the repository computer.

After you download the BMC Atrium Orchestrator content installation file, follow the installation instructions specific to your operating system platform.

The BMC Atrium Orchestrator content installation program installs all of the dependent adapters and modules. When installing BMC Atrium Orchestrator content for Continuous Compliance for Servers for ServiceNow, you must install all the adapters, modules, and core utilities individually by selecting the Custom path.

To install the BMC Atrium Orchestrator content for continuous compliance for servers for ServiceNow:

Run the BMC Atrium Orchestrator content installation file.
On the Welcome panel, click Next.
On the License Agreement panel, agree to the terms of the license and click Next.
On the Directory Selection panel, click Next to accept the default installation path, or click Browse to select a different location and click Next.

On the Repository Communications Settings panel, enter the repository settings, and click Next:

Setting	Default value
Web Server Protocol	http
Host Name or IP Address	Specifies the host name where you are installing the content
Web Server Port Number	8080 HTTP port number on the computer where the repository is installed
Repository User	admin
Repository Password	Specifies the password that matches the user name

On the Installation Type panel, select Custom feature set to install the adapters and modules required for the solution.
On the Adapter feature selection, select all the adapters required for the solution from the list and click Next.
For a list of adapters to be installed, see the List of items to be installed from the content installation program.
On the Module feature selection, select all the modules required for the from the list and click Next.
For a list of adapters to be installed, see the List of items to be installed from the content installation program.
On the Installation preview panel, review the features to be installed, and then click Install.
When the installation completes, click Done.

Where to go from here

After you have installed the BMC Continuous Compliance for Server Automation solution, you must complete the configuration tasks in Configuration roadmap for continuous compliance for servers for ServiceNow.