Incident Management module utility workflows

 The Utilities folder contains workflows grouped by similar function, such as applying mappings, extracting information, or translating values. This section describes the following Incident Management module utility workflows:

 Incident Management module Extract Configuration Data workflow

This workflow extracts configuration data from the module.

Incident Management module Extract Configuration Data workflow input

 

 

Incident Management module Extract Configuration Data workflow outputs

 

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 Extract Incident Association ID workflow

This workflow extracts a specified incident association ID.

Note

This workflow does not support HP ServiceCenter.

Extract Incident Association ID workflow inputs

 

 

Extract Incident Association ID workflow output

 

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 Extract Incident Number workflow

This workflow extracts a specified incident number.

Note

This workflow does not support HP ServiceCenter.

Extract Incident Number workflow inputs

 

 

Extract Incident Number workflow outputs

 

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 Extract Incident Template ID workflow

This workflow extracts a specified incident template ID.

Note

This workflow does not support HP ServiceCenter.

Extract Incident Template ID workflow inputs

 

 

Extract Incident Template ID workflow outputs

 

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 Set Incident Version Flag workflow

This workflow creates the incident flag global variable and sets its initial value to 0. This workflow has no inputs.

Set Incident Version Flag workflow output

 

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 Incident Management module Translate Enumerated Values to Field Values workflow

This workflow translates entered enumerated values into field values by using the module configuration mappings.


 Incident Management module Translate Enumerated Values to Field Values workflow input

 

 


 Incident Management module Translate Enumerated Values to Field Values workflow outputs

 

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 Incident Management module Translate Field Values to Enumerated Values workflow

This workflow translates entered field values into enumerated values by using the module configuration mappings.

Incident Management module Translate Enumerated Values to Field Values workflow inputs

 

 

Incident Management module Translate Enumerated Values to Field Values workflow outputs

 

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 Incident Management module Translate Key Value to Attribute Value workflow

This workflow translates entered key values into attribute values by using the module configuration mappings.

Incident Management module Translate Key Value to Attribute Value workflow inputs

 

 

Incident Management module Translate Key Value to Attribute Value workflow outputs

 

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 Incident Management module Translate Key Value to Enumerated Value workflow

This workflow translates entered key values into enumerated values by using the module configuration mappings.


 Incident Management module Translate Key Value to Enumerated Value workflow inputs

 

 


 Incident Management module Translate Key Value to Enumerated Value workflow outputs

 

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 Incident Management module Translate Key Value to Field Value workflow

This workflow translates key values to mapped field values.


 Incident Management module Translate Key Value to Field Value workflow input

 

 


 Incident Management module Translate Key Value to Field Value workflow outputs

 

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