Incident Management module setup validation workflows for ServiceNow

You can use the workflows contained in the Setup Validation folder as templates to use when creating new workflows and as methods to test the success of a newly created process while integrating with ServiceNow. This section describes the following Incident Management module setup validation workflows:

Test Associate Incident and Change

Use this workflow as a template to associate incident and change and as a method to test the success of associating incident and change.

Test Associate Incident and Change workflow inputs

Input	Description	Required
incident id	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
change id	Specifies the change ID	Yes

Test Associate Incident and Change workflow outputs

Output	Description
status message	Provides a process-specific string that explains the value of the success status
success status	Indicates whether the workflow finished successfully Valid values: success, failure

Test Close Incident

Use this workflow as a template to close an incident and as a method to test the success of closing an incident.

Test Close Incident workflow inputs

Input

Description

Required

incident number

Specifies the unique identifier assigned by the incident management system when the incident was created

For example,

Yes

Test Close Incident workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Create Incident Association

Use this workflow as a template for creating an incident association and as a method to test the success of creating an incident association.

Test Create Incident Association workflow inputs

Input	Description	Required
incident id	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
incident description	Describes the incident	No
ci name	Specifies the configuration item name	Yes

Test Create Incident Association workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Create Incident with Template

Use this workflow as a template to create incident with a template and as a method to test the success of the workflow.

Test Create Incident with Template workflow inputs

Input	Description	Required
incident name	Specifies the name of the incident	Yes

Test Create Incident with Template workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
failed incidents	Contains an XML document that provides the details of the failed incidents
success count	Contains an XML document that provides the details of the successfully created incidents
failure count	Provides a count of failed incidents
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Create Incidents

Use this workflow as a template for creating incidents and as a method to test the success of creating incidents.

Test Create Incidents workflow inputs

Input	Description	Required
incident name	Specifies a name for the incident	Yes

Test Create Incidents workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
failed incidents	Contains an XML document providing failed incidents
success count	Provides a count of successful incidents
failure count	Provides a count of incidents that failed mapping associations
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Get Incident Associations by Configuration Item

Use this workflow as a template to find incident associations by configuration item and as a method to test the success of the workflow.

Test Get Incident Associations by Configuration Item workflow inputs

Input	Description	Required
no input?

Test Create Incident with Template workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Get Incident by Incident ID

Use this workflow as a template to find an incident by incident ID and as a method to test the success of the workflow.

Test Get Incident by Incident ID workflow inputs

Input	Description	Required
no input?

Test Get Incident by Incident ID workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Get Incident by Impact

Use this workflow as a template to find an incident by impact and as a method to test the success of the workflow.

Test Get Incident by Impact workflow inputs

Input	Description	Required
no input?

Test Get Incident by Impact workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Get Incident by Time Recorded

Use this workflow as a template to find an incident by impact and as a method to test the success of the workflow.

Test Get Incident by Impact workflow inputs

Input	Description	Required
time recorded	Specifies the time when the incident was created	Yes

Test Get Incident by Impact workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Update Incident Status

Use this workflow as a template to update incident status and as a method to test the success of the workflow.

Test Update Incident Status workflow inputs

Input	Description	Required
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
new status	Specifies the new incident status	Yes

Test Update Incident by Incident workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

Test Update WorkInfo

Use this workflow as a template for updating an incident work note (workinfo) and as a method to test the success of updating an incident work note.

Test Update WorkInfo workflow inputs

Input	Description	Required
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
workinfo summary	Specifies the workinfo summary	Yes
workinfo details	Specifies the workinfo details	Yes

Test Update Incident by WorkInfo workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status