20.15.01 enhancements

This section contains information about the enhancements in version 20.15.01 of BMC Atrium Orchestrator Content. 

Tip

For information about issues corrected in this release, see Known and corrected issues. 

Version 20.15.01 provides the following enhancements:

New Continuous Compliance for Servers Run Book for ServiceNow

The Continuous Compliance for Servers run book now supports the ServiceNow ITSM application. The Continuous Compliance for Servers run book integrates BMC Server Automation with ServiceNow through BMC Atrium Orchestrator and standard APIs. 

As an IT administrator, the use cases involved in Continuous Compliance for Servers run book allow you to document changes, manage approvals, and automate configuration changes to the servers. The Continuous Compliance for Servers run book for ServiceNow supports the following use cases:

  • Documenting operator-initiated changes:

    In this scenario, an operator in the IT operations organization is using BMC Server Automation to implement changes on the data center servers. The operator creates the job, selects the Execute Now option, and specifies that the change should be approved in ServiceNow by selecting an appropriate approval type. After completing the job definition in the job wizard a change and task ticket is created automatically in ServiceNow ITSM system.

  • Closed-loop compliance for servers:
    This workflow involves automatically creating incidents and change requests if non-compliant servers are detected, or if deviations from a master server configuration are detected. Continuous Compliance for Server Automation integrates the remediation of discrepancies and compliance violations in BMC Server Automation to the change management processes facilitated by the ServiceNow ITSM system. 

For more information, see BMC Continuous Compliance for Servers for ServiceNow run book. 

Updated ServiceNow application adapter

The ServiceNow application adapter supports the Fuji version of the ServiceNow application.

The following table describes the operations that are added or updated in this release.

OperationDescription
Find TaskA new Find Task operation retrieves tasks from ServiceNow.
Update TaskA new Update Task operation queries and updates task details in ServiceNow.
Find Import Set RecordA new Find Import Set Record operation finds records from the import set table.
Create Change
(with a template)

The Create Change operation now allows creating a change by specifying a change template.

A new <template-name> element is added to the operation.

Create Incident
(with a template)

The Create Incident operation now allows creating a change by specifying an incident template.

A new <template-name> element is added to the operation.

For more information, see ServiceNow adapter

Updated Change Management module to support ServiceNow 

Operations Actions Management module for Change Management now supports ServiceNow. A new configuration item is added to support ServiceNow and several workflows now support ServiceNow.

For more information, see Change Management module.

Updated Task Management module to support ServiceNow 

Operations Actions Management module for Task Management now supports ServiceNow. A new configuration item is added to support ServiceNow.

For more information, see Task Management module.

Updated Incident Management module to support ServiceNow

Operations Actions Management module for Incident Management now supports ServiceNow. A new configuration item is added to support ServiceNow.

For more information, see Incident Management module.

Platform – Content compatibility

BMC Atrium Orchestrator Content 20.15.01 is compatible with the following versions of BMC Atrium Orchestrator Platform:

  • 7.8
  • 7.7.02
  • 7.6.03

Related topics

Downloading the installation files

Known and corrected issues

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