Work Order Management module configuration

The Work Order Management module contains configuration information used by each of the workflows. The module provides complete configurations for the BMC Remedy Service Request Management (SRM) environment.

Note

For information about the configuration mappings for BMC Remedy SRM 8.0, 8.1 or 8.1.02, see Work Order Management module configuration (BMC Remedy SRM 8.0, 8.1).

To view the module configuration

  1. Using BMC Atrium Orchestrator Development Studio Project Navigator, open the Work Order Management module, and double-click configuration.
  2. Select BMC_AR_System to review the configuration settings for the environment.

The following table details the default Work Order Management module configuration values in a BMC Remedy SRM environment.

Note

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Work Order Management module configuration for BMC Remedy SRM

Module configuration item

Value

Adapter

ARSAdapter

Schema

<schema-mappings>
  <Create type="string" fields="Create_Mappings">WOI:WorkOrderInterface_Create</Create>
  <Template type="string" fields="Work_Order_Template_Mappings">WOI:Template</Template>
  <Update type="string" fields="Update_Mappings">WOI:WorkOrderInterface</Update>
  <Query type="string" fields="Query_Mappings">WOI:WorkOrderInterface</Query>
<Create-Relationships type="string" fields="Create_Relationships_Mappings">WOI:Associations</Create-Relationships>
</schema-mappings>

System_Type

Remedy ARS

Version

7.

Concept_Template

<WorkOrders>
  <WorkOrder/>
</WorkOrders>

Collection

<values>
  <field name="somename" />
</values>

Create_Mappings

<mappings>
  <request-id type="int" version="default">Request ID</request-id>
  <work-order-id type="string" version="default">WorkOrder_ID</work-order-id>
  <first-name type="string" version="default">First Name</first-name>
  <last-name type="string" version="default">Last Name</last-name>
  <lookup-keyword type="string" version="default">LookupKeyword</lookup-keyword>
  <status type="int" version="default">Status</status>
  <status-reason type="string" version="default">Status Reason</status-reason>
  <action type="string" version="default">z1D_Action</action>
  <company type="int" version="default">Company</company>
  <location-company type="int" version="default">Location Company</location-company>
  <template-id type="int" version="default">TemplateID</template-id>
  <work-order-template-instance-id type="int" version="default">Work Order Template Instance ID</work-order-template-instance-id>
  <ci-name type="string" version="default">CI Name</ci-name>
  <dataset-id type="string" version="default">DatasetId</dataset-id>
  <reconciliation-identity type="string" version="default">ReconciliationIdentity</reconciliation-identity>
  <customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
  <customer-first-name type="string" version="default">Customer First Name</customer-first-name>
  <customer-company type="string" version="default">Customer Company</customer-company>
  <summary type="int" version="default">Summary</summary>
  <request-manager-company type="int" version="default">Request Manager Company</request-manager-company>
  <manager-support-organization type="int" version="default">Manager Support Organization</manager-support-organization>
  <manager-support-group-name type="int" version="default">Manager Support Group Name</manager-support-group-name>
  <priority type="string" version="default">Priority</priority>
  <work-order-type type="string" version="default">Work Order Type</work-order-type>
  <request-manager type="string" version="default">Request Manager</request-manager>
  <support-company type="string" version="default">Support Company</support-company>
  <support-group-name type="string" version="default">Support Group Name</support-group-name>
  <support-organization type="string" version="default">Support Organization</support-organization>
  <request-assignee type="string" version="default">Request Assignee</request-assignee>
  <detailed-description type="string" version="default">Detailed Description</detailed-description>
</mappings>

Work_Order_Template_Mappings

<mappings>
  <work-order-template-name type="string">Template Name</work-order-template-name>
  <instance-id type="string">GUID</instance-id>
  <work-order-template-id type="string">Request ID</work-order-template-id>
  <summary type="string">Summary</summary>
</mappings>

Default_Status

Assigned

Status_Mappings

<work-order-request-status-mappings>
  <mapping name="Assigned" type="string">0</mapping>
  <mapping name="Pending" type="string">1</mapping>
  <mapping name="Waiting Approval" type="string">2</mapping>
  <mapping name="Planning" type="string">3</mapping>
  <mapping name="In Progress" type="string">4</mapping>
  <mapping name="Completed" type="string">5</mapping>
  <mapping name="Rejected" type="string">6</mapping>
  <mapping name="Cancelled" type="string">7</mapping>
  <mapping name="Closed" type="string">8</mapping>
</work-order-request-status-mappings>

Update_Mappings

<mappings>
  <work-order-id type="string" version="default">Work Order ID</work-order-id>
  <region type="string" version="default">Region</region>
  <organization type="string" version="default">Organization</organization>
  <company type="int" version="default">Company</company>
  <department type="int" version="default">Department</department>
  <customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
  <customer-first-name type="string" version="default">Customer First Name</customer-first-name>
  <customer-organization type="string" version="default">Customer Organization</customer-organization>
  <customer-phone-number type="string" version="default">Customer Phone Number</customer-phone-number>
  <customer-department type="string" version="default">Customer Department</customer-department>
  <customer-company type="string" version="default">Customer Company</customer-company>
  <manager-support-company type="string" version="default">Company3</manager-support-company>
  <manager-support-organization type="string" version="default">Support Organization</manager-support-organization>
  <manager-support-group-name type="string" version="default">Support Group Name</manager-support-group-name>
  <detailed-description type="string" version="default">Detailed Description</detailed-description>
  <description type="string" version="default">Description</description>
  <status type="string" version="default">Status</status>
  <status-reason type="string" version="default">Status Reason</status-reason>
  <priority type="string" version="default">Priority</priority>
  <actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
  <actual-end-date type="string" version="default">Actual End Date</actual-end-date>
  <scheduled-start-date type="string" version="default">Scheduled Start Date</scheduled-start-date>
  <scheduled-end-date type="string" version="default">Scheduled End Date</scheduled-end-date>
  <work-order-type type="string" version="default">Work Order Type</work-order-type>
  <first-name type="string" version="default">First Name</first-name>
  <last-name type="string" version="default">Last Name</last-name>
  <phone-number type="string" version="default">Phone Number</phone-number>
  <location-company type="string" version="default">Location Company</location-company>
  <product-name type="string" version="default">Product Name (2)</product-name>
  <product-model-version type="string" version="default">Product Model/Version (2)</product-model-version>
  <request-assignee>ASCHG</request-assignee>
  <assignee-support-company>ASCPY</assignee-support-company>
  <assignee-support-group-name>ASGRP</assignee-support-group-name>
  <assignee-support-organization>ASORG</assignee-support-organization>
  <action type="string" version="default">z1D_Action</action>
  <worklog-type type="string" version="default">z1D_Worklog Type</worklog-type>
  <secure-work-log type="string" version="default">z1D_Secure_Log</secure-work-log>
  <view-access type="string" version="default">z1D_View_Access</view-access>
  <worklog-date type="string" version="default">z1D_ActivityDate_tab</worklog-date>
  <worklog-details type="string" version="default">z1D_Details</worklog-details>
  <worklog-summary type="string" version="default">z1D_WorklogDetails</worklog-summary>
</mappings>

Priority_Mappings

<priority-mappings>
  <mapping name="Critical" type="sting">0</mapping>
  <mapping name="High" type="string">1</mapping>
  <mapping name="Medium" type="string">2</mapping>
  <mapping name="Low" type="string">3</mapping>
</priority-mappings>

Status_Reason_Mappings

<status-reason-mappings>
  <mapping name="No Longer Required" type="string">1000</mapping>
  <mapping name="Funding Not Available" type="string">2000</mapping>
  <mapping name="To Be Re-Scheduled" type="string">3000</mapping>
  <mapping name="Resources Not Available" type="string">4000</mapping>
  <mapping name="Successful" type="string">5000</mapping>
  <mapping name="Successful with Issues" type="string">6000</mapping>
  <mapping name="Unsuccessful" type="string">7000</mapping>
  <mapping name="Backed Out" type="string">8000</mapping>
  <mapping name="Final Review Complete" type="string">9000</mapping>
  <mapping name="Final Review Required" type="string">10000</mapping>
  <mapping name="Additional Coding Required" type="string">11000</mapping>
  <mapping name="Insufficient Task Data" type="string">12000</mapping>
  <mapping name="In Verification" type="string">13000</mapping>
  <mapping name="In Rollout" type="string">14000</mapping>
  <mapping name="Insufficient Change Data" type="string">15000</mapping>
  <mapping name="Schedule Conflicts" type="string">16000</mapping>
  <mapping name="In Development" type="string">17000</mapping>
  <mapping name="In Test" type="string">18000</mapping>
  <mapping name="In Build" type="string">19000</mapping>
  <mapping name="In Rollback" type="string">20000</mapping>
  <mapping name="In Documentation" type="string">21000</mapping>
  <mapping name="Vendor Purchase" type="string">22000</mapping>
  <mapping name="Support Group Communication" type="string">23000</mapping>
  <mapping name="Task Review" type="string">24000</mapping>
  <mapping name="Miscellaneous" type="string">25000</mapping>
  <mapping name="Future Enhancement" type="string">26000</mapping>
  <mapping name="Manager Intervention" type="string">27000</mapping>
  <mapping name="Accepted" type="string">28000</mapping>
  <mapping name="Assigned" type="string">29000</mapping>
  <mapping name="Built" type="string">30000</mapping>
  <mapping name="On Hold" type="string">31000</mapping>
  <mapping name="Automatically Closed" type="string">32000</mapping>
</status-reason-mappings>

WorkOrder_Type_Mappings

<workorder-type-mapping>
  <mapping name="Project" type="string">1000</mapping>
  <mapping name="General" type="string">2000</mapping>
  <mapping name="Release" type="string">3000</mapping>
  <mapping name="Asset Configuration" type="string">4000</mapping>
  <mapping name="Asset Management" type="string">5000</mapping>
  <mapping name="Asset Lease" type="string">6000</mapping>
  <mapping name="Purchase Requisition" type="string">7000</mapping>
  <mapping name="Asset Maintenance" type="string">8000</mapping>
</workorder-type-mapping>

Query_Mappings

<mappings>
  <work-order-id type="string" version="default">Work Order ID</work-order-id>
  <region type="string" version="default">Region</region>
  <organization type="string" version="default">Organization</organization>
  <company type="int" version="default">Company</company>
  <department type="int" version="default">Department</department>
  <location-company type="string" version="default">Location Company</location-company>
  <customer-last-name type="string" version="default">Customer Last Name</customer-last-name>
  <customer-first-name type="string" version="default">Customer First Name</customer-first-name>
  <customer-organization type="string" version="default">Customer Organization</customer-organization>
  <customer-phone-number type="string" version="default">Customer Phone Number</customer-phone-number>
  <customer-department type="string" version="default">Customer Department</customer-department>
  <customer-company type="string" version="default">Customer Company</customer-company>
  <manager-support-company type="string" version="default">Company3</manager-support-company>
  <manager-support-organization type="string" version="default">Support Organization</manager-support-organization>
  <manager-support-group-name type="string" version="default">Support Group Name</manager-support-group-name>
  <detailed-description type="string" version="default">Detailed Description</detailed-description>
  <description type="string" version="default">Description</description>
  <status type="string" version="default">Status</status>
  <status-reason type="string" version="default">Status Reason</status-reason>
  <priority type="string" version="default">Priority</priority>
  <actual-start-date type="string" version="default">Actual Start Date</actual-start-date>
  <actual-end-date type="string" version="default">Actual End Date</actual-end-date>
  <scheduled-start-date type="string" version="default">Scheduled Start Date</scheduled-start-date>
  <scheduled-end-date type="string" version="default">Scheduled End Date</scheduled-end-date>
  <first-name type="string" version="default">First Name</first-name>
  <last-name type="string" version="default">Last Name</last-name>
  <phone-number type="string" version="default">Phone Number</phone-number>
  <work-order-type type="string" version="default">Work Order Type</work-order-type>
  <product-name type="string" version="default">Product Name (2)</product-name>
  <product-model-version type="string" version="default">Product Model/Version (2)</product-model-version>
  <request-assignee>ASCHG</request-assignee>
  <instance-id type="string" version="default">InstanceId</instance-id>
</mappings>

Activity_Type_Mappings

<activity-type-mappings>
  <mapping name="All" type="string">1000</mapping>
  <mapping name="Business Justification" type="string">3000</mapping>
  <mapping name="Requirements" type="string">4000</mapping>
  <mapping name="Change Assessment" type="string">6000</mapping>
  <mapping name="Potential Problems" type="string">7000</mapping>
  <mapping name="Risk Assessment" type="string">8000</mapping>
  <mapping name="Service Impact Assessment" type="string">9000</mapping>
  <mapping name="Backout Plan" type="string">11000</mapping>
  <mapping name="Business Design" type="string">12000</mapping>
  <mapping name="Development" type="string">13000</mapping>
  <mapping name="Install Plan" type="string">14000</mapping>
  <mapping name="Technical Design" type="string">15000</mapping>
  <mapping name="Test Plan" type="string">16000</mapping>
  <mapping name="Backout Results - Details" type="string">18000</mapping>
  <mapping name="Install Results - Details" type="string">19000</mapping>
  <mapping name="Test Results - Details" type="string">20000</mapping>
  <mapping name="Cancellation Information" type="string">22000</mapping>
  <mapping name="Post Implementation Review" type="string">23000</mapping>
  <mapping name="Configuration Audit" type="string">25000</mapping>
  <mapping name="SLM Compliance Audit" type="string">26000</mapping>
  <mapping name="SLM Process Review" type="string">27000</mapping>
  <mapping name="General Information" type="string">29000</mapping>
  <mapping name="Rejection Information" type="string">30000</mapping>
  <mapping name="Email System" type="string">31000</mapping>
  <mapping name="Paging System" type="string">32000</mapping>
  <mapping name="Chat" type="string">35000</mapping>
</activity-type-mappings>

ViewAccess_Mappings

<viewaccess-mappings>
  <mapping name="Internal" type="string">0</mapping>
  <mapping name="Public" type="string">1</mapping>
</viewaccess-mappings>

SecureLog_Mappings

<securelog-mappings>
  <mapping name="Yes" type="string">0</mapping>
  <mapping name="No" type="string">1</mapping>
</securelog-mappings>

Association_Type_Mappings

 <mappings> 
<mapping name="ALL" type="string"> 1000</mapping> 
<mapping name="Duplicate of" type="string">2000</mapping> 
<mapping name="Original of" type="string">3000</mapping> 
<mapping name="Peer" type="string">4000</mapping> 
<mapping name="Uses" type="string">5000</mapping> 
<mapping name="Used by" type="string">6000</mapping> 
<mapping name="Owns" type="string">7000</mapping> 
<mapping name="Owned by" type="string">8000</mapping> 
<mapping name="Supports" type="string">9000</mapping> 
<mapping name="Supported by" type="string">10000</mapping> 
<mapping name="Connected to" type="string">11000</mapping> 
<mapping name="Backs up" type="string">12000</mapping> 
<mapping name="Backed up by" type="string">13000</mapping> 
<mapping name="Upstream" type="string">14000</mapping> 
<mapping name="Downstream" type="string">15000</mapping> 
<mapping name="Caused" type="string">16000</mapping> 
<mapping name="Caused by" type="string">17000</mapping> 
<mapping name="Corrected by" type="string">18000</mapping> 
<mapping name="Corrects" type="string">19000</mapping> 
<mapping name="Initiates" type="string">20000</mapping> 
<mapping name="Initiated by" type="string">21000</mapping> 
<mapping name="Runs on" type="string">22000</mapping> 
<mapping name="Runs" type="string">23000</mapping> 
<mapping name="Orders" type="string">24000</mapping> 
<mapping name="Ordered by" type="string">25000</mapping> 
<mapping name="Investigates" type="string">26000</mapping> 
<mapping name="Investigated by" type="string">27000</mapping> 
<mapping name="Re-opened by" type="string">28000</mapping> 
<mapping name="Re-opened from" type="string">29000</mapping> 
<mapping name="Created" type="string">30000</mapping> 
<mapping name="Created by" type="string">31000</mapping> 
<mapping name="Attached to" type="string">32000</mapping> 
<mapping name="Baseline of" type="string">33000</mapping> 
<mapping name="Baselined by" type="string">34000</mapping> 
<mapping name="Related to" type="string">35000</mapping> 
<mapping name="Upgrades" type="string">36000</mapping> 
<mapping name="Upgraded by" type="string">37000</mapping> 
<mapping name="Manages" type="string">38000</mapping> 
<mapping name="Managed by" type="string">39000</mapping> 
<mapping name="Restores" type="string">40000</mapping> 
<mapping name="Restored by" type="string">41000</mapping> 
<mapping name="Repairs" type="string">42000</mapping> 
<mapping name="Repaired by" type="string">43000</mapping> 
<mapping name="Predecessor of" type="string">44000</mapping> 
<mapping name="Successor of" type="string">45000</mapping> 
<mapping name="License to" type="string">46000</mapping> 
<mapping name="License for" type="string">47000</mapping> 
<mapping name="Resolved" type="string">48000</mapping> 
<mapping name="Resolved by" type="string">49000</mapping> 
<mapping name="Cross Referenced to" type="string">50000</mapping> 
<mapping name="Consists of" type="string">51000</mapping> 
<mapping name="Member of" type="string">52000</mapping> 
<mapping name="Hosts" type="string">53000</mapping> 
<mapping name="Hosted by" type="string">54000</mapping> 
<mapping name="Authenticates" type="string">55000</mapping> 
<mapping name="Authenticated by" type="string">56000</mapping> 
<mapping name="Stores" type="string">57000</mapping> 
<mapping name="Stored in" type="string">58000</mapping> 
<mapping name="Identified" type="string">59000</mapping> 
<mapping name="Identified by" type="string">60000</mapping> 
<mapping name="Successor" type="string">61000</mapping> 
<mapping name="Predecessor" type="string">62000</mapping> 
<mapping name="Impacted by" type="string">63000</mapping> 
<mapping name="Impacts" type="string">64000</mapping> 
<mapping name="Incompatible with" type="string">65000</mapping> 
<mapping name="Compatible with" type="string">66000</mapping> 
<mapping name="Installs" type="string">67000</mapping> 
<mapping name="Installed by" type="string">68000</mapping> 
<mapping name="Moves" type="string">69000</mapping> 
<mapping name="Moved by" type="string">70000</mapping> 
<mapping name="Changes" type="string">71000</mapping> 
<mapping name="Changed by" type="string">72000</mapping> 
<mapping name="Removes" type="string">73000</mapping> 
<mapping name="Removed by" type="string">74000</mapping> 
<mapping name="Approves" type="string">75000</mapping> 
<mapping name="Approved by" type="string">76000</mapping> 
<mapping name="Terms and Conditions of" type="string">77000</mapping> 
<mapping name="Terms and Conditions for" type="string">78000</mapping> 
<mapping name="Bundles" type="string">79000</mapping> 
<mapping name="Bundled by" type="string">80000</mapping> 
<mapping name="Stocks" type="string">81000</mapping> 
<mapping name="Stock of" type="string">82000</mapping> 
<mapping name="Dependent" type="string">83000</mapping> 
</mappings>

Request_Type_Mappings

<mappings> 
<mapping name="ALL" type="string">1000</mapping> 
<mapping name="Asset Configuration" type="string">2000</mapping> 
<mapping name="Broadcast" type="string">3000</mapping> 
<mapping name="CI Unavailability" type="string">4000</mapping> 
<mapping name="Configuration Component" type="string">5000</mapping> 
<mapping name="Configuration Item" type="string">6000</mapping> 
<mapping name="Contract" type="string">7000</mapping> 
<mapping name="General Broadcast" type="string">8000</mapping> 
<mapping name="Incident" type="string">9000</mapping> 
<mapping name="Incident Template" type="string">10000</mapping> 
<mapping name="Infrastructure Change" type="string">12000</mapping> 
<mapping name="Task" type="string">13000</mapping> 
<mapping name="Infrastructure Change Template" type="string">14000</mapping> 
<mapping name="Solution Database" type="string">15000</mapping> 
<mapping name="Known Error" type="string">16000</mapping> 
<mapping name="Operational Level Agreement" type="string">170000</mapping> 
<mapping name="People" type="string">18000</mapping> 
<mapping name="People Organization" type="string">19000</mapping> 
<mapping name="Problem Investigation" type="string">20000</mapping> 
<mapping name="Purchase Requisition" type="string">21000</mapping> 
<mapping name="Product" type="string">22000</mapping> 
<mapping name="Request" type="string">23000</mapping> 
<mapping name="Service Level Agreement" type="string">24000</mapping> 
<mapping name="Support Group" type="string">25000</mapping> 
<mapping name="Asset Lease" type="string">26000</mapping> 
<mapping name="Asset Maintenance" type="string">27000</mapping> 
<mapping name="Software Library Item" type="string">28000</mapping> 
<mapping name="Work Order" type="string">33000</mapping> 
</mappings>

Default_WorkOrder_Type

General

Authentication_Schema

CTM:People

Authentication_Query_Mappings

<mappings>
  <person-id type="int">Person ID</person-id>
  <first-name type="string">First Name</first-name>
  <last-name type="string">Last Name</last-name>
  <company type="int">Company</company>
  <login-id type="string">Remedy Login ID</login-id>
</mappings>

Create_Association_Mappings

<mappings>
  <association-id>Associations ID</association-id>
  <entry1-form-name>Form Name01</entry1-form-name>
  <entry1-request-id>Request ID01</entry1-request-id>
  <entry1-request-type>Request Type01</entry1-request-type>
  <entry1-request-description>Request Description01</entry1-request-description>
  <entry1-lookup-keyword>Lookup Keyword</entry1-lookup-keyword>
  <entry1-start-date>Start Date 01</entry1-start-date>
  <entry1-end-date>End Date 01</entry1-end-date>
  <entry1-dataset-id>Data_Set_ID01</entry1-dataset-id>
  <entry2-form-name>Form Name02</entry2-form-name>
  <entry2-request-id>Request ID02</entry2-request-id>
  <entry2-association-type>Association Type01</entry2-association-type>
  <association-status>Status</association-status>
</mappings>

Default_Username

orchestrationuser

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