Use cases

Consult the following use cases for information on how to achieve value with the BMC Atrium Orchestrator product.

Typical use cases

The following is a partial list of typical use cases in an IT organization that are suited for BMC Atrium Orchestrator automation and orchestration workflows.

• Provision activities (OS, network, storage, applications)
• Ensure continuous compliance for servers and networks
• Restart network interfaces (UNIX, Windows, routers, and others)
• Restart agents
• Triage and remediate software and hardware
• Interact with an IPAM system during a provisioning request to obtain an IP and create DNS entries
• Sync multi-vendor service desk-to-service desk tickets
• Using a monitoring tool, detect a degrading application and open an Incident ticket.
  • The ticketing system automatically executes the associated workflow to restart the application.
  • The workflow continues to update the ticket as it performs its activities.
• Restore Citrix user profiles
• Create or recover an end user’s mapped drive
• Add and remove users from Active Directory
• Reset and audit passwords
• Orchestrate the complete process of provisioning a virtual machine
• Restart failed backup jobs
• Expand an exhausted DHCP allocation
• Suppress events, reboot a device, release events
• Manage the complete process of restarting a multi-tier application
• Web service enable the command line of various OS and 3rd party applications
• Gather statistics from a device and update an incident ticket for L3 troubleshooting
• Add and remove SAN storage
• Create zones on a storage network
• Power on and off BladeLogic servers

For more information about how BMC Atrium Orchestrator can make a difference in managing your service desks, see Orchestrate your way to Service Desk superstardom! blog post on BMC Communities.