Consult the following use cases for information on how to achieve value with the BMC Atrium Orchestrator product.
Typical use cases
The following is a partial list of typical use cases in an IT organization that are suited for BMC Atrium Orchestrator automation and orchestration workflows.
- Provision activities (OS, network, storage, applications)
- Ensure continuous compliance for servers and networks
- Restart network interfaces (UNIX, Windows, routers, and others)
- Restart agents
- Triage and remediate software and hardware
- Interact with an IPAM system during a provisioning request to obtain an IP and create DNS entries
- Sync multi-vendor service desk-to-service desk tickets
- Using a monitoring tool, detect a degrading application and open an Incident ticket.
- The ticketing system automatically executes the associated workflow to restart the application.
- The workflow continues to update the ticket as it performs its activities.
- Restore Citrix user profiles
- Create or recover an end user’s mapped drive
- Add and remove users from Active Directory
- Reset and audit passwords
- Orchestrate the complete process of provisioning a virtual machine
- Restart failed backup jobs
- Expand an exhausted DHCP allocation
- Suppress events, reboot a device, release events
- Manage the complete process of restarting a multi-tier application
- Web service enable the command line of various OS and 3rd party applications
- Gather statistics from a device and update an incident ticket for L3 troubleshooting
- Add and remove SAN storage
- Create zones on a storage network
- Power on and off BladeLogic servers
For more information about how BMC Atrium Orchestrator can make a difference in managing your service desks, see Orchestrate your way to Service Desk superstardom! blog post on BMC Communities.