Use cases

Consult the following use cases for information on how to achieve value with the BMC Atrium Orchestrator product.

Typical use cases

The following is a partial list of typical use cases in an IT organization that are suited for BMC Atrium Orchestrator automation and orchestration workflows.

  • Provision activities (OS, network, storage, applications)
  • Ensure continuous compliance for servers and networks
  • Restart network interfaces (UNIX, Windows, routers, and others)
  • Restart agents
  • Triage and remediate software and hardware
  • Interact with an IPAM system during a provisioning request to obtain an IP and create DNS entries
  • Sync multi-vendor service desk-to-service desk tickets
  • Using a monitoring tool, detect a degrading application and open an Incident ticket.
    • The ticketing system automatically executes the associated workflow to restart the application.
    • The workflow continues to update the ticket as it performs its activities.
  • Restore Citrix user profiles
  • Create or recover an end user’s mapped drive
  • Add and remove users from Active Directory
  • Reset and audit passwords
  • Orchestrate the complete process of provisioning a virtual machine
  • Restart failed backup jobs
  • Expand an exhausted DHCP allocation
  • Suppress events, reboot a device, release events
  • Manage the complete process of restarting a multi-tier application
  • Web service enable the command line of various OS and 3rd party applications
  • Gather statistics from a device and update an incident ticket for L3 troubleshooting
  • Add and remove SAN storage
  • Create zones on a storage network
  • Power on and off BladeLogic servers

For more information about how BMC Atrium Orchestrator can make a difference in managing your service desks, see Orchestrate your way to Service Desk superstardom! blog post on BMC Communities.

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