Troubleshooting the BMC Remedy AR System adapter

This topic provides information about troubleshooting issues specific to the BMC Remedy AR System adapter.

Generic issues

Message: BMC Remedy AR System server not sending notifications to a client.

Explanation: The BMC Remedy AR System server stops sending notifications to a client if the maximum number of allowed attempts fails.

User response: Restart the BMC Remedy AR System server to clear its cache.

Related Knowledge Articles

Refer to the following Knowledge Article on the BMC Support site related to BMC Remedy AR System adapter:

000082370: Atrium Orchestrator - Remedy Monitor Adapter does not pick up alerts except on adapter activation

KA327406: Troubleshooting issues connecting from the BMC Remedy Action Request System Actor and Monitor Adapters for BMC Atrium Orchestrator to BMC Remedy Action Request System