Problem Management module concepts

The problem management concepts provide common data models for a problem management system. Theyi contain elements that represent the common data elements used to define a record. In the concepts, values for a specific investigation, known error, or solution are assigned to the elements provided in the concepts.

The problem management concept elements map to actual fields in your problem management system. Configuration items in the module configuration define the mappings. These configuration items are held in configuration groups specific to your problem management system. With this mapping established, workflows can use the change concept element names.

You can adapt workflows to different problem management systems. If changes are made to the field names in the incident management system, simply change the values in the related configuration items in the module configuration. See Adding mappings to the module configuration for details on adding field name mappings to the module configuration.

Because workflows use the concept's element names, changes are not needed at the workflow level. You can enter the values assigned to a changed context item directly in an XML document, which assigns multiple elements to a single context item. Alternatively, you can create multiple assign statements for the same context item and use BMC Atrium Orchestrator Development Studio to create the XML document.

The Problem Management module contains the following concepts:

 Investigation concept XML


<Investigation xmlns="AutoPilot-OA-Problem_Management">
  <request-id xmlns="" />
  <problem-id xmlns="" />
  <configuration-item xmlns="" />
  <first-name xmlns="" />
  <last-name xmlns="" />
  <assigned-group xmlns="" />
  <status xmlns="" />
  <investigation-status xmlns="" />
  <investigation-status-reason xmlns="" />
  <impact xmlns="" />
  <description xmlns="" />
  <priority xmlns="" />
  <priority-weight xmlns="" />
  <requestor-id xmlns="" />
  <problem-manager-login xmlns="" />
  <assigned-support-org xmlns="" />
  <company xmlns="" />
  <contact-company xmlns="" />
  <requestor-company xmlns="" />
  <support-org-requester xmlns="" />
  <support-group-name-requester xmlns="" />
  <support-group-id-requester xmlns="" />
  <urgency xmlns="" />
  <investigation-driver xmlns="" />
  <investigation-justification xmlns="" />
  <action xmlns="" />
  <assigned-support-company xmlns="" />
  <product-cat-tier1 xmlns="" />
  <product-cat-tier2 xmlns="" />
  <product-cat-tier3 xmlns="" />
  <product-name xmlns="" />
  <product-model-version xmlns="" />
  <manufacturer xmlns="" />
  <temporary-workaround xmlns="" />
  <generic-categorization-tier1 xmlns="" />
  <categorization-tier1 xmlns="" />
  <categorization-tier2 xmlns="" />
  <categorization-tier3 xmlns="" />
  <worklog-details xmlns="" />
  <activity-type xmlns="" />
  <secure-log xmlns="" />
  <view-access xmlns="" />
  <details-log xmlns="" />
  <activity-date xmlns="" />
  <communications-source xmlns="" />
  <person-id xmlns="" />
  <corporate-id xmlns="" />
  <site-group xmlns="" />
  <site xmlns="" />
  <site-id xmlns="" />
  <region xmlns="" />
  <phone-number-business xmlns="" />
  <detailed-description xmlns="" />
  <pbm-location-address xmlns="" />
</Investigation>


 Investigation concept XSD


<xsd:schema xmlns:xsd="http://www.w3.org/2000/10/XMLSchema" targetNamespace="AutoPilot-OA-Problem_Management" elementFormDefault="qualified">
  <xsd:element name="Investigation" />
  <xsd:complexType name="InvestigationType">
    <xsd:annotation>
      <xsd:documentation>Represents an investigation.</xsd:documentation>
    </xsd:annotation>
 <xsd:sequence>
      <xsd:element name="request-id" type="xsd:integer" />
      <xsd:element name="problem-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="configuration-item">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="first-name">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="last-name">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-group">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="status">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="investigation-status">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="investigation-status-reason">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="impact">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="description">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="priority">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="priority-weight">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="requester-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="problem-manager-login">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-org">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="contact-company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="requestor-company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="support-org-requester">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="support-group-name-requester">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="support-group-id-requester">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="urgency">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="investigation-driver">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="investigation-justification">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="action">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier1">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier2">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier3">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-name">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-model-version">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="manufacturer">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="temporary-workaround">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="generic-categorization-tier1">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier1">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier2">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier3">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="worklog-details">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-type">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="secure-log">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="view-access">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="details-log">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-date">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="communications-source">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="person-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="corporate-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site-group">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="region">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="phone-number-business">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="detailed-description">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="pbm-location-address">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
    </xsd:sequence>
  </xsd:complexType>
</xsd:schema>


 KnownError concept XML

<KnownError xmlns="AutoPilot-OA-Problem_Management">
  <request-id xmlns="" />
  <known-error-id xmlns="" />
  <configuration-item xmlns="" />
  <assigned-group xmlns="" />
  <assignee xmlns="" />
  <known-error-status xmlns="" />
  <status-reason xmlns="" />
  <impact xmlns="" />
  <description xmlns="" />
  <priority xmlns="" />
  <priority-weight xmlns="" />
  <assigned-support-org xmlns="" />
  <company xmlns="" />
  <searchable xmlns="" />
  <category xmlns="" />
  <urgency xmlns="" />
  <action xmlns="" />
  <assigned-support-company xmlns="" />
  <product-cat-tier1 xmlns="" />
  <product-cat-tier2 xmlns="" />
  <product-cat-tier3 xmlns="" />
  <product-name xmlns="" />
  <product-model-version xmlns="" />
  <manufacturer xmlns="" />
  <categorization-tier1 xmlns="" />
  <categorization-tier2 xmlns="" />
  <categorization-tier3 xmlns="" />
  <generic-categorization-tier1 xmlns="" />
  <temporary-workaround xmlns="" />
  <resolution xmlns="" />
  <worklog-details xmlns="" />
  <activity-type xmlns="" />
  <secure-log xmlns="" />
  <view-access xmlns="" />
  <details-log xmlns="" />
  <activity-date xmlns="" />
  <communications-source xmlns="" />
  <detailed-description xmlns="" />
  <Assigned-Group-Pblm-Mgr xmlns="" />
  <Support-Organization-Pblm-Mgr xmlns="" />
  <Support-Company-Pblm-Mgr xmlns="" />
  <Target-Resolution-Date xmlns="" />
</KnownError>


 KnownError concept XSD

<xsd:schema xmlns:xsd="http://www.w3.org/2000/10/XMLSchema" targetNamespace="AutoPilot-OA-Problem_Management" elementFormDefault="qualified">
  <xsd:element name="KnownError" />
  <xsd:complexType name="KnownErrorType">
    <xsd:annotation>
      <xsd:documentation>Represents a knownerror.</xsd:documentation>
    </xsd:annotation>
    <xsd:sequence>
      <xsd:element name="request-id" type="xsd:integer" />
      <xsd:element name="known-error-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="configuration-item">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-group">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="assignee">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="known-error-status">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="status-reason">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="impact">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="description">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
 <xsd:element name="priority">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="priority-weight">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-org">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
 <xsd:element name="company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="searchable">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="category">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="urgency">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="action">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier2">
 <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-model-version">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
   <xsd:element name="manufacturer">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="categorization-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="generic-categorization-tier1">
 <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="temporary-workaround">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="resolution">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="worklog-details">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="secure-log">
 <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="view-access">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="details-log">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="communications-source">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="detailed-description">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="Assigned-Group-Pblm-Mgr">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="Support-Organization-Pblm-Mgr">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="Support-Company-Pblm-Mgr">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="60" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="Target-Resolution-Date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
 </xsd:simpleType>
      </xsd:element>
    </xsd:sequence>
  </xsd:complexType>
</xsd:schema>


 Solution concept XML

<Solution xmlns="AutoPilot-OA-Problem_Management">
  <request-id xmlns="" />
  <solution-database-id xmlns="" />
  <configuration-item xmlns="" />
  <assigned-group xmlns="" />
  <assignee xmlns="" />
  <solution-status xmlns="" />
  <status-reason xmlns="" />
  <solution-description xmlns="" />
  <abstract xmlns="" />
  <description xmlns="" />
  <solution-details xmlns="" />
  <support-group-id xmlns="" />
  <assigned-support-org xmlns="" />
  <company xmlns="" />
  <contact-company xmlns="" />
  <searchable xmlns="" />
  <solution-type xmlns="" />
  <organization xmlns="" />
  <department xmlns="" />
  <site-group xmlns="" />
  <site xmlns="" />
  <region xmlns="" />
  <action xmlns="" />
  <assigned-support-company xmlns="" />
  <product-cat-tier1 xmlns="" />
  <product-cat-tier2 xmlns="" />
  <product-cat-tier3 xmlns="" />
  <product-name xmlns="" />
  <product-model-version xmlns="" />
  <manufacturer xmlns="" />
  <categorization-tier1 xmlns="" />
  <categorization-tier2 xmlns="" />
  <categorization-tier3 xmlns="" />
  <solution-keyword xmlns="" />
  <worklog-details xmlns="" />
  <activity-type xmlns="" />
  <secure-log xmlns="" />
  <view-access xmlns="" />
  <details-log xmlns="" />
  <activity-date xmlns="" />
  <communications-source xmlns="" />
</Solution>


 Solution concept XSD


OA-Problem_Management" elementFormDefault="qualified">
  <xsd:element name="Solution" />
  <xsd:complexType name="SolutionType">
    <xsd:annotation>
      <xsd:documentation>Represents a solution.</xsd:documentation>
    </xsd:annotation>
    <xsd:sequence>
      <xsd:element name="request-id" type="xsd:integer" />
      <xsd:element name="solution-database-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="configuration-item">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-group">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assignee">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="solution-status">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="status-reason">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="solution-description">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="abstract">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="description">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="solution-details">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="255" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="support-group-id">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-org">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="contact-company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="searchable">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="solution-type">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="organization">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="department">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site-group">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="region">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="action">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-company">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier1">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier2">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier3">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-name">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-model-version">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="manufacturer">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier1">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier2">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier3">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="solution-keyword">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="worklog-details">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-type">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="secure-log">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="view-access">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="details-log">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-date">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
      <xsd:element name="communications-source">
       <xsd:simpleType>
         <xsd:restriction base="xsd:string">
           <maxLength value="30" />
         </xsd:restriction>
       </xsd:simpleType>
      </xsd:element>
    </xsd:sequence>
  </xsd:complexType>
</xsd:schema>

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