Incident Management module utility workflows

The Utilities folder contains workflows grouped by similar function, such as applying mappings, extracting information, or translating values. This section describes the following Incident Management module utility workflows:

Incident Management module Extract Configuration Data workflow

This workflow extracts configuration data from the module.

Incident Management module Extract Configuration Data workflow input

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

Incident Management module Extract Configuration Data workflow outputs

Output

Description

adapter

Provides the name of the adapter used by this workflow

collection

Provides an XML document

concept template

Provides an XML document used to format an adapter response that has been mapped from the application field names to the concept elements

create mappings

Provides an XML document that maps the normalized concept impact values to the target application-specific values

impact mappings

Provides an XML document that maps the normalized concept create values to the target application-specific values

schema

Provides the name of the schema with which to interact

priority mappings

Provides an XML document that maps the normalized concept assignment priority values to the target application-specific values

query mappings

Provides an XML document that maps the fields defined as a query in the incident management concept to the target application fields

reported source mappings

Provides an XML document that maps the normalized concept reported source values to the target application-specific values

service type mappings

Provides an XML document that maps the normalized concept service type values to the target application-specific values

status mappings

Provides an XML document that maps the normalized concept status values to the target application-specific values

status reason mappings

Provides an XML document that maps the normalized concept status values to the target application-specific values

system

Contains a string value that provides the type of system defined within the Incident Management module

update mappings

Provides an XML document that maps the normalized concept status values to the target application-specific values

urgency mappings

Provides an XML document that maps the normalized concept status values to the target application-specific values

version

Contains the version of the adapter in use

incident template mappings

Provides an XML document that maps the normalized template values to the target application-specific values

create association mappings

Provides an XML document that maps the normalized template values to the target application-specific values

request type mappings

Provides an XML document that maps the normalized template values to the target application-specific values

search associations mappings

Provides an XML document that maps the normalized concept status values to the target application-specific values

change management platform

Contains the configuration name to be supplied to the Change Management module

product type hardware mappings

Provides an XML document that maps the normalized template values to the target application-specific values

product type software mappings

Provides an XML document that maps the normalized template values to the target application-specific values

site category mappings

Provides an XML document that maps the normalized template values to the target application-specific values

categorization mappings

Provides an XML document that maps the normalized template values to the target application-specific values

workinfo mappings

Provides an XML document that maps the normalized template values to the target application-specific values

workinfo securelog mappings

Provides an XML document that maps the normalized template values to the target application-specific values

workinfo viewaccess mappings

Provides an XML document that maps the normalized template values to the target application-specific values

change key

Contains the change ID that is used as a key value for incident and change associations

incident key

Contains the incident ID that is used as a key value for incident and change associations

success status

Indicates whether the workflow finished successfully Valid values: success, failure

status message

Provides a process-specific string that explains the value of the success status

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Extract Incident Association ID workflow

This workflow extracts a specified incident association ID.

Note

This workflow does not support HP ServiceCenter.

Extract Incident Association ID workflow inputs

Input

Description

Required

schema

Specifies the schema names used by the Change Management Module

Yes

key 1

Specifies the name or ID against which you want to search

Yes

value 1

Specifies the value of the key 1 field

Yes

create mappings

Creates mappings

Yes

adapter

Specifies the adapter to use

Yes

version

Specifies the adapter version

Yes

Extract Incident Association ID workflow output

Output

Description

incident id

Provides the unique identifier assigned by the incident management system when the incident was created

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Extract Incident Number workflow

This workflow extracts a specified incident number.

Note

This workflow does not support HP ServiceCenter.

Extract Incident Number workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

No

key 1

The name or ID against which you want to search

Yes

value 1

The value of the key 1 field

Yes

Extract Incident Number workflow outputs

Output

Description

incident number

Provides the unique identifier assigned by the incident management system when the incident was created

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a process-specific string that explains the value of the success status

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Extract Incident Template ID workflow

This workflow extracts a specified incident template ID.

Note

This workflow does not support HP ServiceCenter.

Extract Incident Template ID workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

Yes

key 1

Specifies the name or ID against which you want to search

Yes

value 1

Specifies the value of the key 1 field

Yes

Extract Incident Template ID workflow outputs

Output

Description

incident template name

Provides the name of the incident template

incident instance id

Provides the incident instance ID

incident template id

Provides the incident template ID

success status

Indicates whether the workflow finished successfully

Valid values: success, failure

status message

Provides a process-specific string that explains the value of the success status

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Set Incident Version Flag workflow

This workflow creates the incident flag global variable and sets its initial value to 0. This workflow has no inputs.

Set Incident Version Flag workflow output

Output

Description

incident flag

Creates the incident flag global variable and sets its initial value to the string value 0

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Incident Management module Translate Enumerated Values to Field Values workflow

This workflow translates entered enumerated values into field values by using the module configuration mappings.


Incident Management module Translate Enumerated Values to Field Values workflow input

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

incidents

Contains an XML document that provides the information of an incident record in an incident management system; uses the incident concept structure

Yes


Incident Management module Translate Enumerated Values to Field Values workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

failed incidents

Contains an XML document providing failed incidents

success count

Provides a count of successful incidents

failure count

Provides a count of incidents that failed mapping associations

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a process-specific string that explains the value of the success status

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Incident Management module Translate Field Values to Enumerated Values workflow

This workflow translates entered field values into enumerated values by using the module configuration mappings.

Incident Management module Translate Enumerated Values to Field Values workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

incidents

An XML document that contains the information of an incident record in an incident management system; uses the incident concept structure

Yes

Incident Management module Translate Enumerated Values to Field Values workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

failed incidents

Contains an XML document providing failed incidents

success count

Provides a count of successful incidents

failure count

Provides a count of incidents that failed mapping associations

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a process-specific string that explains the value of the success status

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Incident Management module Translate Key Value to Attribute Value workflow

This workflow translates entered key values into attribute values by using the module configuration mappings.

Incident Management module Translate Key Value to Attribute Value workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

key 1

Specifies the name of the field

Yes

value 1

Specifies the value of the field

Yes

Incident Management module Translate Key Value to Attribute Value workflow outputs

Output

Description

key 1

Provides the name of the field

value 1

Provides the translated value of the field

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Incident Management module Translate Key Value to Enumerated Value workflow

This workflow translates entered key values into enumerated values by using the module configuration mappings.


Incident Management module Translate Key Value to Enumerated Value workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

key

Specifies the name of the field

Yes

value

Specifies the value of the field

Yes


Incident Management module Translate Key Value to Enumerated Value workflow outputs

Output

Description

key

Provides the name of the field

value

Provides the translated value of the field

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Incident Management module Translate Key Value to Field Value workflow

This workflow translates key values to mapped field values.


Incident Management module Translate Key Value to Field Value workflow input

Input

Description

Required

mappings

Concept mappings

No

key 1

Specifies the name or ID of the field

No

key 2

Specifies the value of the key 1 field

No


Incident Management module Translate Key Value to Field Value workflow outputs

Output

Description

key 1

Provides the name of the field

key 2

Provides the translated value of the field

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