Incident Management module search workflows

 This section describes the following workflows, contained in the Searches folder, which provide a selection of prebuilt search workflows relevant to retrieving incidents:

• •  Get All Configuration Item Associations by Incident ID
  •  Get Incident Associations by Configuration Item Name
  •  Get Incident Associations by Incident ID workflow
  •  Get Incident Associations workflow
  •  Get Incident by Incident ID workflow
  •  Get Incidents by Assignee workflow
  •  Get Incidents by Impact workflow
  •  Get Incidents by Operational Category workflow
  •  Get Incidents by Product Category workflow
  •  Get Incidents by Status workflow
  •  Get Incidents by Time Recorded workflow
  •  Get Incidents by Urgency workflow
  •  Get Incidents workflow

 Get All Configuration Item Associations by Incident ID

This workflow finds all configuration item associations by the specified incident ID.

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 Get Incident Associations by Configuration Item Name

This workflow finds incident associations by the specified configuration item name.

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 Get Incident Associations by Incident ID workflow

This workflow finds incident associations by the specified incident ID.

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 Get Incident Associations workflow

This workflow finds incident associations by using key/value pairs.

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 Get Incident by Incident ID workflow

This workflow finds incidents by the specified incident ID.

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 Get Incidents by Assignee workflow

This workflow finds incidents assignee to the specified person.

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 Get Incidents by Impact workflow

This workflow finds the incidents that have a specific impact value.

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 Get Incidents by Operational Category workflow

This workflow finds incidents by using the operational category.

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 Get Incidents by Product Category workflow

This workflow finds incidents by using the product category.

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 Get Incidents by Status workflow

This workflow finds incidents by status.

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 Get Incidents by Time Recorded workflow

This workflow finds incidents by the time recorded.

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 Get Incidents by Urgency workflow

This workflow finds incidents by using the incident urgency.

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 Get Incidents workflow

This workflow finds incidents by using key/value pairs.

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