Incident Management module search workflows

This section describes the following workflows, contained in the Searches folder, which provide a selection of prebuilt search workflows relevant to retrieving incidents:

Get All Configuration Item Associations by Incident ID

This workflow finds all configuration item associations by the specified incident ID.

Note

This workflow does not support HP ServiceCenter.

Get All Configuration Item Associations by Incident ID workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

Yes

incident number

Specifies the unique identifier assigned by the incident management system when the incident was created

Yes

Get All Configuration Item Associations by Incident ID workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incident Associations by Configuration Item Name

This workflow finds incident associations by the specified configuration item name.

Note

This workflow does not support HP ServiceCenter.

Get Incident Associations by Configuration Item Name workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

Yes

configuration item name

Specifies the configuration item name

Yes

Get Incident Associations by Configuration Item Name workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incident Associations by Incident ID workflow

This workflow finds incident associations by the specified incident ID.

Note

This workflow does not support HP ServiceCenter.

Get Incident Associations by Incident ID workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

Yes

incident number

Specifies the unique identifier assigned by the incident management system when the incident was created

Yes

Get Incident Associations by Incident ID workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incident Associations workflow

This workflow finds incident associations by using key/value pairs.

Note

This workflow does not support HP ServiceCenter.

Get Incident Associations workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid value: BMC_AR_System

Yes

key 1

Specifies the first name or ID against which you want to search

Yes

value 1

Specifies the value of the key 1 field

Yes

key 2

Specifies another name or ID against which you want to search

No

value 2

Specifies the value of the key 2 field

No

query

Specifies the query based upon the key/value pairs

No

Get Incident Associations workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incident by Incident ID workflow

This workflow finds incidents by the specified incident ID.

Get Incident by Incident ID workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

incident number

Specifies the unique identifier assigned by the incident management system when the incident was created

Yes

Get Incident by Incident ID workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Assignee workflow

This workflow finds incidents assignee to the specified person.

Get Incidents by Assignee workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration

Valid values: BMC_AR_System, HP_ServiceCenter

Yes

assignee

Specifies the name of the assignee

Yes

Get Incidents by Assignee workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Impact workflow

This workflow finds the incidents that have a specific impact value.

Get Incidents by Impact workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
 
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

impact

Specifies the impact of the incident

Valid values for BMC_AR_System:
1-Extensive/Widespread
2-Significant/Large
3-Moderate/Limited
4-Minor/Localized

Valid values for HP_ServiceCenter:
1 - Enterprise
2 - Site/Dept
3 - Multiple Users
4 - User

Yes

Get Incidents by Impact workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Operational Category workflow

This workflow finds incidents by using the operational category.

Get Incidents by Operational Category workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

category

Specifies the operational category

Valid values for BMC_AR_System:

  • Add
  • Backup
  • Change
  • Configure
  • Connectivity
  • Failure
  • Install
  • UnInstall
  • Upgrade

    Valid value for HP_ServiceCenter:
  • client system

Yes

Get Incidents by Operational Category workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Product Category workflow

This workflow finds incidents by using the product category.

Get Incidents by Product Category workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

category

Specifies the product category

Valid values for BMC_AR_System:

  • Hardware
  • Service
  • Software

    Valid values for HP_ServiceCenter:
  • Desktop
  • External peripheral
  • Laptop
  • None
  • PDA

Yes

Get Incidents by Product Category workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Status workflow

This workflow finds incidents by status.

Get Incidents by Status workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

status

Specifies the incident status

Valid values for BMC_AR_System:

  • New
  • Assigned
  • In Progress
  • Pending
  • Resolved
  • Closed
  • Cancelled

    Valid values for HP_ServiceCenter:
  • Open
  • Pending other
  • Work in progress
  • Reject
  • Resolved
  • Pending vendor
  • Closed
  • Pending customer
  • Referred
  • Replaced Problem

Yes

Get Incidents by Status workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

failed incidents

Contains an XML document providing failed incidents

success count

Provides the number of successful incidents

failure count

Provides the number of incidents that failed mapping associations

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Time Recorded workflow

This workflow finds incidents by the time recorded.

Get Incidents by Time Recorded workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

time recorded

Specifies the time when the incident was recorded

Valid value for BMC_AR_System: epoch time example, 1262304060
Valid format for HP_ServiceCenter: 2009.02.16 07:08:34

Yes

Get Incidents by Time Recorded workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents by Urgency workflow

This workflow finds incidents by using the incident urgency.

Get Incidents by Urgency workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
 
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

urgency

Specifies the incident urgency

Valid values for BMC_AR_System:
1-Critical
2-High
3-Medium
4-Low

Valid values for HP_ServiceCenter:
1 - Critical
2 - High
3 - Average
4 - Low

Yes

Get Incidents by Urgency workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status

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Get Incidents workflow

This workflow finds incidents by using key/value pairs.

Get Incidents workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter

Yes

key 1

Specifies the first name or ID against which you want to search

No

value 1

Specifies the value of the key 1 field

No

key 2

Specifies another name or ID against which you want to search

No

value 2

Specifies the value of the key 2 field

No

query

Specifies the query based upon the key/value pairs

No

Get Incidents workflow outputs

Output

Description

incidents

Contains an XML document that provides specific elements used to assign multiple values to a single context item

failed incidents

Contains an XML document providing failed incidents

success count

Provides a count of successful incidents

failure count

Provides a count of incidents that failed mapping associations

success status

Indicates whether the workflow finished successfully
Valid values: success, failure

status message

Provides a workflow-specific string that explains the value of the success status


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