Incident Management module custom workflows
The Custom folder contains Create Items, Find Items, and Update Items workflows, which you can use to interface with an alternate Incident Management system. These workflows are called when the module configuration defines a configuration group with the custom value. This section describes the Incident Management module custom workflows.
Incident Management module Create Items workflow
You can add activities to this workflow to create an incident in your target incident management system. This workflow has an input of incidents that uses the incidents concept, which holds the values required to create an incident. The Create Incidents workflow provides an example of the activities and workflows used to create an incident.
Incident Management module Create Items workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item | Yes |
Incident Management module Create Items workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
Incident Management module Find Items workflow
This workflow provides an example of the activities and workflows used to find an incident. This workflow takes a key/value pair as input, based on which incident records are searched.
Incident Management module Find Items workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
key 1 | Specifies the name or the ID of the field against which you want to search | Yes |
value 1 | Contains the value on which you are searching in the key 1 field | Yes |
Incident Management module Find Items workflow output
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
Incident Management module Update Items workflow
This workflow provides an example of the activities and workflows used to update an incident. This workflow has an input of incidents that uses the incidents concept, which holds the values required to update an incident.
Incident Management module Update Items workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item | Yes |
Incident Management module Update Items workflow output
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
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