Incident Management module concept

The incident concept provides a common data model for an incident management system. It contains elements that represent the common data elements used to define an incident record. In the incident concept, values for a specific incident are assigned to the elements provided in the concept.

The incident concept elements map to actual fields in your incident management system. Configuration items in the module configuration define the mappings. These configuration items are held in configuration groups specific to your incident management system. With this mapping established, workflows can use the change concept element names.

You can adapt workflows to different incident management systems. If changes are made to the field names in the incident management system, simply change the values in the related configuration items in the module configuration. See Adding mappings to the module configuration for details on adding field name mappings to the module configuration.

Because workflows use the concept's element names, changes are not needed at the workflow level. You can enter the values assigned to a changed context item directly in an XML document, which assigns multiple elements to a single context item. Alternatively, you can create multiple assign statements for the same context item and use BMC Atrium Orchestrator Development Studio to create the XML document.

The Incident Management module contains one concept.

The following figures display the concept.

Note

The detailed-description field is available only for backwards compatibility and will be deprecated in future releases. Do not use this field in any of the create, update, or query mappings. Instead, use the short-description and long-description fields.

 Incident Management module concept XML

<Incident xmlns="AutoPilot-OA-Incident_Management">
  <action xmlns="" />
  <activity-date xmlns="" />
  <activity-type xmlns="" />
  <area-code xmlns="" />
  <assigned-group xmlns="" />
  <assigned-group-id xmlns="" />
  <assigned-group-shift-name xmlns="" />
  <assigned-support-company xmlns="" />
  <assigned-support-org xmlns="" />
  <assigned-to xmlns="" />
  <assignee-login-id xmlns="" />
  <assignment-method xmlns="" />
  <category xmlns="" />
  <categorization-tier1 xmlns="" />
  <categorization-tier2 xmlns="" />
  <categorization-tier3 xmlns="" />
  <ci-name xmlns="" />
  <client-sensitivity xmlns="" />
  <closure-manufacturer xmlns="" />
  <closure-product-cat-tier1 xmlns="" />
  <closure-product-cat-tier2 xmlns="" />
 <closure-product-cat-tier3 xmlns="" />
  <closure-product-model-version xmlns="" />
  <closure-product-name xmlns="" />
  <communication-source xmlns="" />
  <company xmlns="" />
  <configuration-item xmlns="" />
  <contact-client-type xmlns="" />
  <contact-company xmlns="" />
  <country-code xmlns="" />
  <customer xmlns="" />
  <dataset-id xmlns="" />
  <department xmlns="" />
  <desk-location xmlns="" />
  <detailed-description xmlns="" />
  <details-log xmlns="" />
  <journal-line2 xmlns="" />
  <journal-line3 xmlns="" />
  <journal-line4 xmlns="" />
  <direct-contact-company xmlns="" />
  <direct-contact-department xmlns="" />
  <direct-contact-first-name xmlns="" />
  <direct-contact-internet-email xmlns="" />
  <direct-contact-last-name xmlns="" />
  <direct-contact-organization xmlns="" />
  <direct-contact-phone-number xmlns="" />
  <direct-contact-site xmlns="" />
  <first-name xmlns="" />
 <flag-create-request xmlns="" />
  <impact xmlns="" />
  <incident-entry-id xmlns="" />
  <incident-number xmlns="" />
  <instance-id xmlns="" />
  <internet-email xmlns="" />
  <last-name xmlns="" />
  <local-phone xmlns="" />
  <long-description xmlns="" />
  <lookup-keyword xmlns="" />
  <mail-station xmlns="" />
  <manufacturer xmlns="" />
  <middle-initial xmlns="" />
  <modified-by xmlns="" />
  <organization xmlns="" />
  <person-id xmlns="" />
  <phone-extension xmlns="" />
  <phone-number xmlns="" />
  <priority xmlns="" />
  <priority-weight xmlns="" />
  <product-cat-tier1 xmlns="" />
  <product-cat-tier2 xmlns="" />
  <product-cat-tier3 xmlns="" />
  <product-model-version xmlns="" />
  <product-name xmlns="" />
  <reconciliation-identity xmlns="" />
  <region xmlns="" />
  <reported-date xmlns="" />
  <reported-source xmlns="" />
  <request-id xmlns="" />
  <resolution xmlns="" />
  <resolution-category-tier1 xmlns="" />
  <resolution-category-tier2 xmlns="" />
  <resolution-category-tier3 xmlns="" />
  <resolution-method xmlns="" />
  <schema-name xmlns="" />
  <secure-log xmlns="" />
  <service-type xmlns="" />
  <short-description xmlns="" />
  <site xmlns="" />
  <site-group xmlns="" />
  <site-id xmlns="" />
  <slm-id xmlns="" />
  <status xmlns="" />
  <status-reason xmlns="" />
  <submitter xmlns="" />
  <template-id xmlns="" />
  <updated-date xmlns="" />
  <urgency xmlns="" />
  <very-important-person xmlns="" />
  <view-access xmlns="" />
  <worklog-details xmlns="" />
  <association-id xmlns="" />
  <entry1-form-name xmlns="" />
  <entry1-request-id xmlns="" />
  <entry1-request-type xmlns="" />
  <entry1-request-description xmlns="" />
  <entry1-lookup-keyword xmlns="" />
  <entry1-start-date xmlns="" />
  <entry1-end-date xmlns="" />
  <entry1-dataset-id xmlns="" />
  <entry1-association-type xmlns="" />
  <entry2-form-name xmlns="" />
  <entry2-request-id xmlns="" />
  <entry2-association-type xmlns="" />
  <association-status xmlns="" />
</Incident>

 Incident Management module concept XSD

<xsd:schema xmlns:xsd="http://www.w3.org/2000/10/XMLSchema" targetNamespace="AutoPilot-OA-Incident_Management" elementFormDefault="qualified">
  <xsd:element name="Incident" />
  <xsd:complexType name="IncidentType">
    <xsd:annotation>
      <xsd:documentation>Represents an incident.</xsd:documentation>
    </xsd:annotation>
    <xsd:sequence>
      <xsd:element name="action">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
 <xsd:element name="activity-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="activity-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="alert-status">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="area-code">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-group">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-group-id">
        <xsd:simpleType>
 <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-group-shift-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-support-org">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="assigned-to">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>      
      <xsd:element name="assignee-login-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>      
      <xsd:element name="assignment-method">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="15" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
<xsd:element name="category">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
 </xsd:simpleType>
      </xsd:element>      
      <xsd:element name="categorization-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="categorization-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="ci-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="client-sensitivity">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="closed-time">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="closed-by">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="closure-code">
        <xsd:simpleType>
 <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="closure-manufacturer">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="closure-product-cat-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="closure-product-cat-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="closure-product-cat-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="closure-product-model-version">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="closure-product-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="communication-source">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
 </xsd:element>
      <xsd:element name="company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="configuration-item">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="contact">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="contact-client-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="contact-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="country-code">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="customer">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="dataset-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
 <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="department">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="desk-location">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="detailed-description">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="details-log">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="254" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="journal-line2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="254" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="journal-line3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="254" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="journal-line4">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="254" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
 <xsd:element name="direct-contact-company">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="direct-contact-department">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="direct-contact-first-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="direct-contact-internet-email">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="direct-contact-last-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="direct-contact-organization">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
       <xsd:element name="direct-contact-phone-number">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
     <xsd:element name="direct-contact-site">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
 </xsd:simpleType>
      </xsd:element>
      <xsd:element name="first-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="flag-create-request">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="impact">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="incident-entry-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="incident-number">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="instance-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="internet-email">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="last-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
 <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="local-phone">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="long-description">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="description-line2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="lookup-keyword">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="mail-station">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="manufacturer">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="middle-initial">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="modified-by">
 <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="organization">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="person-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="phone-extension">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="phone-number">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="priority">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="priority-weight">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
 </xsd:element>
      <xsd:element name="product-cat-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-cat-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-model-version">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="product-name">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="reconciliation-identity">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="region">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="reported-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="reported-source">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
 </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="request-id" base="xsd:integer">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="resolution">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="resolution-line2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="resolution-category-tier1">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="resolution-category-tier2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="resolution-category-tier3">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="resolution-method">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="schema-name">
        <xsd:simpleType>
 <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="secure-log">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="service-type">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="short-description">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site-group">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="site-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="slm-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="solution">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="solution-line2">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="255" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="status">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="status-reason">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="submitter">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="template-id">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="updated-date">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="urgency">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
 </xsd:simpleType>
      </xsd:element>
      <xsd:element name="very-important-person">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="view-access">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
      <xsd:element name="worklog-details">
        <xsd:simpleType>
          <xsd:restriction base="xsd:string">
            <maxLength value="30" />
          </xsd:restriction>
        </xsd:simpleType>
      </xsd:element>
    <xsd:element name="association-id" type="xsd:string" />
    <xsd:element name="entry1-form-name" type="xsd:string" />
      <xsd:element name="entry1-request-id" type="xsd:string" />
      <xsd:element name="entry1-request-type" type="xsd:string" />
      <xsd:element name="entry1-request-description" type="xsd:string" />
      <xsd:element name="entry1-lookup-keyword" type="xsd:string" />
      <xsd:element name="entry1-start-date" type="xsd:string" />
      <xsd:element name="entry1-end-date" type="xsd:string" />
      <xsd:element name="entry1-dataset-id" type="xsd:string" />
      <xsd:element name="entry1-association-type" type="xsd:string" />
      <xsd:element name="entry2-form-name" type="xsd:string" />
      <xsd:element name="entry2-request-id" type="xsd:string" />
      <xsd:element name="entry2-association-type" type="xsd:string" />
      <xsd:element name="association-status" type="xsd:string" />
    </xsd:sequence>
  </xsd:complexType>
</xsd:schema>

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