Editing the module configuration mappings
You can update module configuration mappings to accommodate custom fields in your environment, such as vendor-specific fields. Continuing with the example in Customizing concepts, you can update the Incident Management module configuration mapping in a BMC Remedy AR System configuration to include new fields, Server Name and Server Serial.
To change the Incident Management BMC Remedy AR System configuration
- In the BMC Atrium Orchestrator Development Studio application, double-click the Incident Management module configuration icon, and expand BMC_AR_System configuration.
Click Create_Mappings and add the following entries to the XML value:
<server-name type="string"> Server Name </server-name>
<server-serial type="string"> Server Serial </server-serial>Click Save.
For the updated Create_Mappings XML that shows the addition of Server Name and Server Serial, see the following figure.
Updated Create_Mappings XML showing Server Name and Server Serial field mappings
<mappings>
<request-id type="int" version="default">Request ID</request-id>
<incident-number type="string" version="default">Incident Number</incident-number>
<short-description type="string" version="default">Description</short-description>
<long-description type="string" version="default">Detailed_Decription</long-description>
<first-name type="string" version="default">First_Name</first-name>
<last-name type="string" version="default">Last_Name</last-name>
<status type="int" version="default">Status</status>
<service-type type="string" version="default">Service_Type</service-type>
<impact type="int" version="default">Impact</impact>
<urgency type="int" version="default">Urgency</urgency>
<reported-source type="int" version="default">Reported Source</reported-source>
<action type="string" version="default">z1D_Action</action>
<status-reason type="int" version="default">Status_Reason</status-reason>
<template-id type="int" version="default">TemplateID</template-id>
<ci-name type="string" version="default">CI Name</ci-name>
<lookup-keyword type="string" version="default">Lookup Keyword</lookup-keyword>
<dataset-id type="string" version="default">DatasetId</dataset-id>
<reconciliation-identity type="string"
version="default">ReconciliationIdentity</reconciliation-identity>
<server-name type="string" version="default">Server Name</server-name>
<server-serial type="string" version="default">Server Serial</server-serial>
</mappings>
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