Configuration mappings

Configuration mappings relate the elements in a concept to the source fields of the target system. The source fields of the target system are accessed through the workflow adapter. The workflow uses the source fields in its adapter call to read data from the target system. After the adapter reads the data, the data is mapped to the concept element defined in the concept-to-source mapping table, which enables the workflow to manipulate the data now stored in the concept element.

Using the Operations Actions Management modules requires that you complete the following steps:

  1. Identify the source fields that the workflow will process.
    Select only those fields that will participate in workflow processing.
  2. Using a table similar to the Concept-to-source mapping table, map the source fields to the concept element that represents that type of field.
  3. Add the concept-to-source mappings to the module configuration of the workflow.
  4. Make any minor processing changes to the workflow.
  5. Execute the workflow using the source data as input and receive similar output.

The following concept-to-source mapping table maps the elements in the concept to the source field names in the target Change Management system:

Concept-to-source mapping table

Concept element name

Source field name

Description

change-id

Infrastructure Change ID

Specifies the unique identifier of the change request

priority

Priority

Specifies the priority of the change request

description

Description

Specifies a description of the change

status

Status

Specifies a status of the change

impact

Impact

Specifies the impact of the change

urgency

Urgency

Specifies the urgency of the change request

change-type

Change Type

Specifies the type of change requested

timing

Timing

Specifies when the change should occur

risk-level

Risk Level

Identifies the risk level associated with the change

company

Company

Specifies the name of the company requesting the change

location-company

Location Company

Identifies the location of the company requesting the change

first-name

First Name

Identifies the first name of the requester

last-name

Last Name

Identifies the last name of the requester

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