Change Management module root-level workflows
This section describes the following Change Management module root-level workflows, their inputs, and their outputs:
Associate Change and Incident
This workflow associates a change record in Change Management to an incident ticket in Incident Management and vice versa.
Associate Change and Incident workflow inputs
Associate Change and Incident workflow outputs
Close Change
This workflow updates the status of and closes the change record.
Close Change workflow inputs
Close Change workflow outputs
Create Change Association
This workflow creates a change association between the change record in Change Management and the incident record, task record or a configuration item record in the respective applications.
Create Change Association workflow inputs
Create Change Association workflow outputs
Create Changes
This workflow creates a change record.
Create Changes workflow inputs
Create Changes workflow outputs
Update Change Actual Start Date
This workflow updates the date work actually started on an existing change record.
Update Change Actual Start Date workflow inputs
Update Change Actual Start Date workflow outputs
Update Change Impact
This workflow updates the Impact field in an existing change record with a specified value.
Update Change Impact workflow inputs
Update Change Impact workflow outputs
Update Change Scheduled Start Date
This workflow updates the scheduled start date in an existing change record with a specified value.
Update Change Scheduled Start Date workflow inputs
Update Change Scheduled Start Date workflow outputs
Update Change Status
This workflow updates the status of an existing change record with a specified value.
Update Change Status workflow inputs
Update Change Status workflow outputs
Update Change Urgency
This workflow updates the urgency value in an existing change record.
Update Change Urgency workflow inputs
Update Change Urgency workflow outputs
Update Changes
This workflow updates a change record; uses any data provided in concept element fields.
Update Changes workflow inputs
Update Changes workflow outputs
Update WorkInfo
This workflow updates the work information log.
Update WorkInfo workflow inputs
Update WorkInfo workflow outputs