Change Management module root-level workflows


 This section describes the following Change Management module root-level workflows, their inputs, and their outputs:

 Associate Change and Incident

This workflow associates a change record in Change Management to an incident ticket in Incident Management and vice versa.


 Associate Change and Incident workflow inputs

 

 


 Associate Change and Incident workflow outputs

 

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 Close Change

This workflow updates the status of and closes the change record.


 Close Change workflow inputs

 

 


 Close Change workflow outputs

 

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 Create Change Association

This workflow creates a change association between the change record in Change Management and the incident record, task record or a configuration item record in the respective applications.


 Create Change Association workflow inputs

 

 


 Create Change Association workflow outputs

 

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 Create Changes

This workflow creates a change record.


 Create Changes workflow inputs

 

 


 Create Changes workflow outputs

 

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 Update Change Actual Start Date

This workflow updates the date work actually started on an existing change record.


 Update Change Actual Start Date workflow inputs

 

 


 Update Change Actual Start Date workflow outputs

 

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 Update Change Impact

This workflow updates the Impact field in an existing change record with a specified value.


 Update Change Impact workflow inputs

 

 


 Update Change Impact workflow outputs

 

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 Update Change Scheduled Start Date

This workflow updates the scheduled start date in an existing change record with a specified value.


 Update Change Scheduled Start Date workflow inputs

 

 


 Update Change Scheduled Start Date workflow outputs

 

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 Update Change Status

This workflow updates the status of an existing change record with a specified value.


 Update Change Status workflow inputs

 

 


 Update Change Status workflow outputs

 

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 Update Change Urgency

This workflow updates the urgency value in an existing change record.


 Update Change Urgency workflow inputs

 

 


 Update Change Urgency workflow outputs

 

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 Update Changes

This workflow updates a change record; uses any data provided in concept element fields.


 Update Changes workflow inputs

 

 


 Update Changes workflow outputs

 

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 Update WorkInfo

This workflow updates the work information log.


 Update WorkInfo workflow inputs

 

 


 Update WorkInfo workflow outputs

 

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