Change Management module custom workflows

The Custom folder contains the Create Items, Find Items, and Update Items workflows, which you can use to interface with an alternate change management system. These workflows are called when the module configuration defines a configuration group with the custom value. This section describes the Change Management module custom workflows, their inputs, and their outputs.

Change Management module Create Items workflow

You can add activities to the Create Items workflow to create a change record in the target change management system. This workflow has an input of changes that uses the change concept, which holds the values required to create a change record. The Create Changes workflow provides an example of the workflows used to create a change.

Change Management module Create Items workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce

Yes

changes

Specifies an XML document that contains the information required to create a change in a change management system; uses the change concept structure

Yes

Change Management module Create Items workflow output

Output

Description

changes

Contains an XML document that provides the data template for concept elements

The change concept is an XML document containing specific elements used to assign multiple values to a single context item, and each value is associated with an element of the concept.

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Change Management module Find Items workflow

You can add activities to the Find Items workflow to find a change record in the target change management system. This workflow takes a key-value pair as input, based on which change records are searched. The Get Changes workflow provides an example of the workflows used to find a change.

Change Management module Find Items workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration

Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce

Yes

key 1

Specifies the name or ID against which you want to search on a search form

Yes

value 1

Specifies the value of the key 1 field

Yes

Change Management module Find Items workflow output

Output

Description

changes

Contains an XML document that provides the data template for concept elements

The change concept is an XML document containing specific elements used to assign multiple values to a single context item, and each value is associated with an element of the concept.

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Change Management module Update Items workflow

You can add activities to this workflow to update a change record in the target change management system. This workflow has an input of changes that uses the change concept, which holds the values required to update a change record. The Update Changes workflow provides an example of the workflows used to update a change record.

Change Management module Update Items workflow inputs

Input

Description

Required

configuration name

Specifies a configuration group defined in the module configuration
Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce

Yes

changes

Specifies an XML document that contains the information required to create a change in a change management system; uses the change concept structure

Yes

Change Management module Update Items workflow output

Output

Description

changes

Contains an XML document that provides the data template for concept elements

The change concept is an XML document containing specific elements used to assign multiple values to a single context item, and each value is associated with an element of the concept.

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