Change Management module configuration for BMC Remedyforce

The Change Management module contains configuration information that is used by each of the workflows. The following topic describes the module configuration for the BMC Remedyforce application.

To view the module configuration

  1. Using BMC Atrium Orchestrator Development Studio Project Navigator, open the Change Management module, and double-click configuration.
  2. Select BMC_Remedyforce to review the configuration settings for the environment.


The following table details the default Change Management module configuration values in a BMC Remedyforce environment.

Change Management module configuration for BMC Remedyforce

Module Configuration Item

Value

Adapter

Remedyforce adapter

Concept_Template

<Changes>
  <Change />
</Changes>

Change_Type_Mappings

<type-mappings>
  <mapping name="1-Emergency" type="string">Emergency</mapping>
  <mapping name="2-Normal" type="string">Normal</mapping>
  <mapping name="3-Standard" type="string">Standard</mapping>
</type-mappings>

System_Type

BMC Remedyforce

Object_Type

BMCServiceDesk_Change_Request_c

Create_Mappings

<mappings>
  <description type="string">BMCServiceDesk__Change_Description__c</description>
  <impact type="string">BMCServiceDesk__FKImpact__c</impact>
  <urgency type="string">BMCServiceDesk__FKUrgency__c</urgency>
  <actual-start-date type="string">BMCServiceDesk__Actual_Start_Date__c</actual-start-date>
  <actual-end-date type="string">BMCServiceDesk__Actual_End_Date__c</actual-end-date>
  <scheduled-start-date type="string">BMCServiceDesk__Scheduled_Start_Date__c</scheduled-start-date>
  <scheduled-end-date type="string">BMCServiceDesk__Scheduled_End_Date__c</scheduled-end-date>
  <submit-date type="string">BMCServiceDesk__Open_Date_Time__c</submit-date>
  <status type="string">BMCServiceDesk__FKStatus__c</status>
  <priority type="string">BMCServiceDesk__FKPriority__c</priority>
  <change-type type="string">BMCServiceDesk__Change_Type__c</change-type>
  <category type="string">BMCServiceDesk__FKCategory__c</category>
  <reason-for-change type="string">BMCServiceDesk__Reason_for_Change__c</reason-for-change>
  <worklog-details type="string">BMCServiceDesk__Roll_Out_Plan__c</worklog-details>
  <backout-method type="string">BMCServiceDesk__Back_Out_Plan__c</backout-method>
  <association-id type="string">BMCServiceDesk__FKServiceRequest__c</association-id>
  <details-log type="string">BMCServiceDesk__Review_Comments__c</details-log>
  <change-timing type="string">BMCServiceDesk__Change_Category__c</change-timing>
  <approval-phase-name type="string">BMCServiceDesk__Approved__c</approval-phase-name>
  <template-id>BMCServiceDesk__TemplateName__c</template-id>
  <submitter>BMCServiceDesk__FKInitiator__c</submitter>
  <chg-assignee>OwnerId</chg-assignee>
</mappings>

Collection

<objects>
  <object />
</objects>

Risk_Level_Mappings

<risk-level-mappings>
  <mapping name="Major" type="string">Major</mapping>
  <mapping name="Minor" type="string">Minor</mapping>
  <mapping name="Significant" type="string">Significant</mapping>
</risk-level-mappings>

Update_Mappings

<mappings>
  <description type="string">BMCServiceDesk__Change_Description__c</description>
  <impact type="string">BMCServiceDesk__FKImpact__c</impact>
  <urgency type="string">BMCServiceDesk__FKUrgency__c</urgency>
  <actual-start-date type="string">BMCServiceDesk__Actual_Start_Date__c</actual-start-date>
  <actual-end-date type="string">BMCServiceDesk__Actual_End_Date__c</actual-end-date>
  <scheduled-start-date type="string">BMCServiceDesk__Scheduled_Start_Date__c</scheduled-start-date>
  <scheduled-end-date type="string">BMCServiceDesk__Scheduled_End_Date__c</scheduled-end-date>
  <submit-date type="string">BMCServiceDesk__Open_Date_Time__c</submit-date>
  <status type="string">BMCServiceDesk__FKStatus__c</status>
  <priority type="string">BMCServiceDesk__FKPriority__c</priority>
  <change-type type="string">BMCServiceDesk__Change_Type__c</change-type>
  <category type="string">BMCServiceDesk__FKCategory__c</category>
  <reason-for-change type="string">BMCServiceDesk__Reason_for_Change__c</reason-for-change>
  <worklog-details type="string">BMCServiceDesk__Roll_Out_Plan__c</worklog-details>
  <backout-method type="string">BMCServiceDesk__Back_Out_Plan__c</backout-method>
  <association-id type="string">BMCServiceDesk__FKServiceRequest__c</association-id>
  <details-log type="string">BMCServiceDesk__Review_Comments__c</details-log>
  <change-timing type="string">BMCServiceDesk__Change_Category__c</change-timing>
  <change-id type="string">name</change-id>
  <submitter>BMCServiceDesk__FKInitiator__c</submitter>
  <closed-by>BMCServiceDesk__FKClosed_By__c</closed-by>
  <closing-comment-line1>BMCServiceDesk__Close_Comments__c</closing-comment-line1>
</mappings>

Approval_Phase_Mappings

<approval-phase-mappings>
  <mapping name="Approved" type="string">true</mapping>
</approval-phase-mappings>

Query_Mappings

<mappings>
  <description type="string">BMCServiceDesk__Change_Description__c</description>
  <change-id type="string">Name</change-id>
  <impact type="string">BMCServiceDesk__FKImpact__c</impact>
  <urgency type="string">BMCServiceDesk__FKUrgency__c</urgency>
  <actual-start-date type="string">BMCServiceDesk__Actual_Start_Date__c</actual-start-date>
  <actual-end-date type="string">BMCServiceDesk__Actual_End_Date__c</actual-end-date>
  <scheduled-start-date type="string">BMCServiceDesk__Scheduled_Start_Date__c</scheduled-start-date>
  <scheduled-end-date type="string">BMCServiceDesk__Scheduled_End_Date__c</scheduled-end-date>
  <submit-date type="string">BMCServiceDesk__Open_Date_Time__c</submit-date>
  <status type="string">BMCServiceDesk__FKStatus__c</status>
  <priority type="string">BMCServiceDesk__FKPriority__c</priority>
  <change-type type="string">BMCServiceDesk__Change_Type__c</change-type>
  <category type="string">BMCServiceDesk__FKCategory__c</category>
  <reason-for-change type="string">BMCServiceDesk__Reason_for_Change__c</reason-for-change>
  <worklog-details type="string">BMCServiceDesk__Roll_Out_Plan__c</worklog-details>
  <backout-method type="string">BMCServiceDesk__Back_Out_Plan__c</backout-method>
  <details-log type="string">BMCServiceDesk__Review_Comments__c</details-log>
  <change-timing type="string">BMCServiceDesk__Change_Category__c</change-timing>
  <submitter>BMCServiceDesk__Initiator_ID__c</submitter>
  <first-name>BMCServiceDesk__Initiator_First_Name__c</first-name>
  <last-name>BMCServiceDesk__Initiator_Last_Name__c</last-name>
</mappings>

Change_Timing_Mappings

<change-timing-mappings>
  <mapping name="Minor" type="string">Minor</mapping>
  <mapping name="Major" type="string">Major</mapping>
  <mapping name="Significant" type="string">Significant</mapping>
</change-timing-mappings>

Field_ID_Mappings

<field-id-mappings>
  <impact type="string">BMCServiceDesk__Impact__c</impact>
  <urgency type="string">BMCServiceDesk__Urgency__c</urgency>
  <status type="string">BMCServiceDesk__Status__c</status>
  <priority type="string">BMCServiceDesk__Priority__c</priority>
  <category type="string">BMCServiceDesk__Category__c</category>
  <description type="string">BMCServiceDesk__Change_Description__c</description>
  <change-id type="string">Name</change-id>
  <actual-start-date type="string">BMCServiceDesk__Actual_Start_Date__c</actual-start-date>
  <actual-end-date type="string">BMCServiceDesk__Actual_End_Date__c</actual-end-date>
  <scheduled-start-date type="string">BMCServiceDesk__Scheduled_End_Date__c</scheduled-start-date>
  <scheduled-end-date type="string">BMCServiceDesk__Scheduled_Start_Date__c</scheduled-end-date>
  <submit-date type="string">BMCServiceDesk__Open_Date_Time__c</submit-date>
  <change-type type="string">BMCServiceDesk__Change_Type__c</change-type>
  <reason-for-change type="string">BMCServiceDesk__Reason_for_Change__c</reason-for-change>
  <template-id type="string">BMCServiceDesk__TemplateName__c</template-id>
  <worklog-details type="string">BMCServiceDesk__Roll_Out_Plan__c</worklog-details>
  <backout-method type="string">BMCServiceDesk__Back_Out_Plan__c</backout-method>
  <association-id type="string">BMCServiceDesk__FKServiceRequest__c</association-id>
  <details-log type="string">BMCServiceDesk__Review_Comments__c</details-log>
  <change-timing type="string">BMCServiceDesk__Change_Category__c</change-timing>
  <approval-phase-name type="string">BMCServiceDesk__Approved__c</approval-phase-name>
  <submitter>BMCServiceDesk__Initiator_ID__c</submitter>
  <first-name>BMCServiceDesk__Initiator_First_Name__c</first-name>
  <last-name>BMCServiceDesk__Initiator_Last_Name__c</last-name>
  <chg-assignee>Owner</chg-assignee>
</field-id-mappings>

Association_Mappings

<mappings>
  <entry1-request-id>BMCServiceDesk__FKChange__c</entry1-request-id>
  <entry2-request-id>BMCServiceDesk__FKIncident__c</entry2-request-id>
</mappings>

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