Creating a BMC Remedy ITSM user account

BMC Remedy IT Service Management uses the user account to open change tickets. This account must be exclusive to the integration application, and not used by other users or applications.

To create a discovery synchronization user account

1. Log on to the BMC Remedy ITSM system with administrative privileges.
2. From the IT Home page, click Application Administration Console.
3. Select the Company, and then select People > Create.
4. Fill in the required fields:

• First Name (for example, Discovery)
• Last Name: (for example, Synchronization)
• Client Type
• Profile Status
• Client Sensitivity
• Support Staff: select Yes to display the Support Groups tab.

• Company: Assign the company
• Business Phone Number
• Site: Select a site
• Enter discsync as the login ID.
• Enter the login password.

• Enter Fixed as the License Type.
• Select None for the Full Text License Type.
• Under the Application Permissions box, click Update Permission Groups, then add the following permission groups:
  • Administrator
  • Asset Viewer
  • Infrastructure Change Master

To configure the support group

1. Click the Support Groups tab.
2. Click the Update Support Groups and Roles button.
3. Select the following:
   • Company
   • Support Organization
   • Support Group
   • Relationship Role
4. Click Add.
5. Click the Functional Role Update tab.
6. Select the same Company, Support Organization, and Support Group Name that you selected previously.
7. In the Functional Role field, select Infrastructure Change Manager.
8. Click Add.
9. Click Add, and then enter your password.
10. Click Close.